Customer Support Representative

**Job Description**:
Job Title: Customer Support Representative

Collaborate with Innovative 3Mers Around the World

Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3Mers.

This position provides an opportunity to transition from other private, public, government or military experience to a 3M career.

The Impact You’ll Make in this Role

Primary responsibilities include but are not limited to the following:

- Responds to a variety of inbound inquiries and complaints from both internal business partners and external customers, taking action as appropriate:

- Identifying the need
- Assessing the situation
- Providing inquiry resolution and escalation per established processes
- Triages inquiries to other internal areas for resolution
- Documents customer interactions accurately and completely
- Is able to manage entry level questions on
- Product information and technical specs
- Customer service related inquiries
- Triage calls to appropriate areas with 3M for further assistance
- Shares 3M new products and services with customers to meet their requirements

Your Skills and Expertise

To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:
- High School Diploma and a minimum of two (2) years of combined experience engaging, servicing or selling to customers, clients, in a tech support, customer service role- B2 English or higher

Additional qualifications that could help you succeed even further in this role include:

- Possess a bachelor’s degree or higher (completed and verified prior to start)- Knowledge of SalesForce CRM- Possesses exceptional customer service competencies- Enjoys helping and interaction with other people in a friendly, courteous manner and gives continuous attention to customer satisfaction- Ability to work in high-volume, rapidly changing environment- Clear and conceptual thinking ability; excellent judgement of discretion- Previous 3M experience/knowledge with in our systems, processes and businesses- Ability to resolve conflicts effectively and take the initiative to resolve issues quickly before they become problems.- Ability to work in a team environment and willing to collaborate and compromise, including team leadership.- Strong Active Listening skills.- Ability to follow through with commitments and show concern for the needs of others.- Excellent oral and written communication, including presentation skills.- PC literate, including Microsoft Office products, 3M Customer Service systems is a plus.- Strong organizational and multitasking skills with the ability to stay focused on prioritized tasks.- Ability to handle work-related stress; handle multiple priorities simultaneously; and meet deadlines

Supporting Your Well-being

3M offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

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3M es un empleador que ofrece las mismas oportunidades. 3M no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano.

Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M’s business and performance goals. You have flexibility in where and when work gets done. It all depends on where and when you can do your best work.

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