Pre-departure Support Agent

hace 4 meses


San José, Costa Rica The Moorings A tiempo completo

**About Us**

Sunsail and The Moorings are part of the Travelopia group, which is one of the world’s leading specialist travel groups, providing customers with a diverse range of unique travel experiences. This includes adventure travel, safaris, private jet and polar expeditions, tailor-made luxury holidays, yacht and river boat charter holidays, educational and sporting-based school trips, corporate hospitality, and sporting event fan travel.

Sunsail and The Moorings are 2 incredible brands offering customers unique holiday experiences out on the water. From independent sailing holidays to fully catered crewed and power yacht charter, we offer our customers a 5* service. Operating across the globe, we’re passionate about being the very best and pride ourselves on providing unforgettable holidays that truly last a lifetime. With over 50 years of experience, we are the industry leaders in yacht charter.

**What you will be doing**:
At Travelopia Yachts, we are committed to providing exceptional service to our customers from the moment they book their holiday to the time they depart. As a Pre-Departure Support Agent, your role is pivotal in ensuring that our customers receive a premium level of service, addressing their inquiries, and providing assistance with post-sales activities prior to their holiday. Your extensive knowledge, organizational skills, and experience within the pre-departure team will be instrumental in delivering an outstanding customer experience. This role primarily involves handling inbound calls with some administrative functions, including the opportunity to book charters and upsell ancillaries. While 80% of your time will be dedicated to pre-departure activities, the remaining 20% will involve any outstanding sales activities.

**Key responsibilities**:

- Manage incoming pre-departure calls from customers, aiding and addressing queries.
- Assist post-sales calls and inquiries like troubleshooting and guiding customers on any paperwork queries or issues.
- Offer suggestions and recommendations on itineraries to enhance customers' holiday experiences.
- Conduct outbound concierge calls to communicate pre-departure information and ensure customer satisfaction.
- Conduct outbound calls to collect outstanding final payments and follow up on missing paperwork.
- Upsell ancillaries to customers to enhance their holiday experience and generate additional revenue.
- Engage with customers via post-sales live chat to address inquiries and provide assistance.
- Maintain flexibility to assist colleagues in the aftersales department and cross-train when required.
- Stay updated on travel products, trends, protocols, and service updates to provide informed assistance to customers.
- Attend relevant training sessions with product and system suppliers to ensure adherence to best practices.
- Produce and maintain daily, weekly, and monthly reports to track performance and identify areas for improvement.

**What we are looking for**:

- Excellent communication skills with the ability to build strong, lasting relationships.
- Ability to work under pressure while meeting business targets.
- Proactive problem solver who takes ownership of performance and development.
- Knowledge of CRM systems, with HubSpot experience, is considered a plus.
- Experience with inbound and outbound calls.
- Ability to work effectively in a global environment.
- Passion for travel and customer service.
- Willingness to work flexible shifts, including weekends and nights.
- Hybrid role (twice a week in the office)

**Working with us**:
Operating across the globe including Europe, the Caribbean, North America, and South East Asia, we’re passionate about being the best and pride ourselves on the unique and diverse range of holiday experiences we offer our customers. Our combined businesses are the world’s largest provider of specialist and experiential travel with a range of unique experiences, from private jets to polar expeditions, sailing, trekking, and more.

**What we offer**:

- Competitive salary
- Various employee discounts and offers
- Career progression opportunities

We believe people are happier and perform best when they are able to be their true selves, and that diverse teams deliver better results.

Together we will cultivate a diverse, equitable, and inclusive environment, where everyone can thrive. We are committed to driving change through increasing awareness of, and counteracting unconscious bias; building an inclusive culture, and embracing diversity in all its dimensions

Travelopia is committed to ensuring a work environment that is open, accessible, and inclusive, removing barriers for all individuals. If you require accommodations/additional support to participate in the recruitment and selection process, kindly advise us. Our hiring team will work with you to provide suitable accommodations/additional in a timely and confidential manner. Information received will be handled with the utmost dis



  • San José, Costa Rica The Moorings A tiempo completo

    **About Us**: Sunsail and The Moorings are part of the Travelopia group, which is one of the world’s leading specialist travel groups, providing customers with a diverse range of unique travel experiences. This includes adventure travel, safaris, private jet and polar expeditions, tailor-made luxury holidays, yacht and river boat charter holidays,...


  • San José, Costa Rica The Moorings A tiempo completo

    **About Us**: Sunsail and The Moorings are part of the Travelopia group, which is one of the world’s leading specialist travel groups providing customers with a diverse range of unique travel experiences. This includes adventure travel, safaris, private jet and polar expeditions, tailor-made luxury holidays, yacht and river boat charter holidays,...


  • San José, Costa Rica Pacifiko.cr A tiempo completo

    Estamos buscando personas obsesionadas con el cliente, ofreciendo un servicio de clase mundial. Cuando tomes decisiones debes pensar primero en el cliente, él es la prioridad para asegurarnos de seguir el camino correcto al tomar decisiones a corto, mediano y largo plazo. Debes tener “ownership”, teniendo la autonomía y libertad de trabajar sin...


  • San José, Costa Rica Cognizant A tiempo completo

    **We’re hiring!** At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place to Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives...


  • San José, Costa Rica Teleperformance Costa Rica A tiempo completo

    The agent must provide excellent support service on every single contact following client processes and policies most politely and professionally accomplishing the LOB metrics. Also, the agent must be able to provide prompt answers, solve problems and have communication etiquette. **Responsibilities**: - Provide guidance and information for product...

  • Digital Manager

    hace 4 meses


    San José, Costa Rica TCS Expeditions A tiempo completo

    TCS World Travel has hosted guests on adventures of a lifetime for over 30 years. We have developed and operated over 300 expeditions to more than 200 destinations. Our all-inclusive journeys deliver unparalleled and meaningful experiences in unique destinations around the globe. TCS operates luxury jet tours under its own brand as well as for strategic...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Speak, write, and read fluently in English - High School diploma. - 2+ year(s) of experience in Customer Service and/or back-office corporate environments. - Work experience in MS Office tools (Outlook, Word, Excel, etc). This is a full-time, hourly, non-virtual, permanent position based in Costa Rica and does not offer relocation benefits. Job applicants...

  • Transfer Agent I

    hace 4 meses


    San José, Costa Rica Midland Credit Management, Inc. A tiempo completo

    **About Us** We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by...

  • Service Desk Agent

    hace 3 semanas


    San Francisco, Heredia, Costa Rica Fujitsu A tiempo completo

    Job SummaryFujitsu is seeking a highly skilled Service Desk Agent to join our team. As a Service Desk Agent, you will be the primary point of contact for customers, providing timely and effective support for a wide range of technical issues.Key ResponsibilitiesIncident ManagementReceive and document customer complaints and requests for assistanceInvestigate...


  • San José, San José, Costa Rica TD SYNNEX A tiempo completo

    Job Overview:The Systems Engineer (SE) position is centered around the pre-sales engineering of technology solutions tailored to support our partners and sales teams. The SE will design technology solutions that align with end-user business objectives. This role requires collaboration with colleagues and partners, offering pre-sales support for various sales...


  • San José, Costa Rica WPT Global A tiempo completo

    As a Customer Support Agent, Europe at WPT Global, your mission is to deliver outstanding service to our dynamic and diverse customer base.You will take ownership of resolving customer issues, including troubleshooting failed buyouts, managing stuck casino rounds, and processing compensations, all while ensuring swift and effective solutions.In this role,...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    University bachelor's degree completed in Information/Systems Engineering, Computer Science, or related tech-field. - 2+ year(s) of experience as Support Engineer, Web Developer/Consultant, Software Account Manager (SQL, Python, C++, etc) - 3+ years of experience as Front-line Manager/Lead/Supervisor leading a team of at least 10 employees. - Work experience...


  • San José, Costa Rica IT France A tiempo completo

    Job Opportunity: Health Tech Agent (French & English) Are you passionate about technology and helping others? Join our team as a Health Tech Agent and become a vital part of our mission to provide exceptional technical support to our valued customers in the medical field! **Responsibilities**: - Ensure accurate documentation of all customer interactions...

  • Project Manager

    hace 4 meses


    San José, Costa Rica TCS Expeditions A tiempo completo

    TCS World Travel has hosted guests on adventures of a lifetime for over 30 years. We have developed and operated over 300 expeditions to more than 200 destinations. Our all-inclusive journeys deliver unparalleled and meaningful experiences in unique destinations around the globe. TCS operates luxury jet tours under its own brand as well as for strategic...


  • San José, Costa Rica Now Digital Talent A tiempo completo

    This position provides customer service support and routine problem resolution via chat and mail, related to our customers' products or services. **Responsibilities**: - Attend to customer needs using support tools and resources to provide an appropriate solution. - Maintain a basic knowledge of the customer's products and/or services. - Document details...


  • San José, Costa Rica Teleperformance Costa Rica A tiempo completo

    Are you passionate about customer advocacy and technical support? We are looking for a **Health-Tech Agent **to join our team and work directly with customers to provide outstanding technical assistance and product support. Help us ensure our customers have the best experience possible! **Competencies**: Comunication Skills, Customer Advocacy, Tech Savvy,...


  • San Jose, Barrio Cuba, Costa Rica Embalajes Cemusa A tiempo completo

    Encargado de asistencia a agentes vendedores, contacto con clientes actuales y nuevos clientes. Servicio al cliente pre y post venta, cotizaciones, ofertas, negociaciones. Análisis de datos y toma de decisiones.

  • Travel Consultant

    hace 4 meses


    San José, Costa Rica TCS Expeditions A tiempo completo

    TCS World Travel has hosted guests on adventures of a lifetime for over 30 years. We have developed and operated over 300 expeditions to more than 200 destinations. Our all-inclusive journeys deliver unparalleled and meaningful experiences in unique destinations around the globe. TCS operates luxury jet tours under its own brand as well as for strategic...

  • Travel Consultant

    hace 3 meses


    San José, Costa Rica TCS Expeditions A tiempo completo

    TCS World Travel has hosted guests on adventures of a lifetime for over 30 years. We have developed and operated over 300 expeditions to more than 200 destinations. Our all-inclusive journeys deliver unparalleled and meaningful experiences in unique destinations around the globe. TCS operates luxury jet tours under its own brand as well as for strategic...


  • San José, Costa Rica Teleperformance Costa Rica A tiempo completo

    **Overview**:As an agent, you will act as a liaison, provide product/services information, and answer questions via phone calls related to general inquiries about our internet service, and basic technical support. **Competencies**:Identify and define problems, Active Listening, and Empathy **Responsibilities** - Provide accurate, valid, and complete...