Selling Partner Support Associate-portuguese
hace 2 días
Proficient in English/Spanish and Portuguese
- Demonstrated effective, clear and professional written and oral communication and attention to detail
- Customer oriented
- Understanding of quality and metrics processes
- Ability to embrace constant change with flexibility and good grace
- Demonstrated appropriate sense of urgency and adaptability in response to changing business needs
- Schedule flexibility to work at least one day of the weekend
- High School Diploma
Job summary
We are looking for Selling Partner Support Associates to be the primary interface between Amazon, our Sellers and Vendors. We obsess over providing world class support, technical assistance and account management services to our global partners.
**Responsibilities**:
- Demonstrates ownership of every Seller interaction to achieve successful first time resolution on all contacts
- Demonstrates the ability to work independently while using departmental resources, policies and procedures
- Maintains high performance metrics such as quality, productivity, first contact resolution, and attendance
- College Degree or currently in first or second year of obtaining an undergraduate degree
- 6 months experience within a customer service and contact center environment
-
Selling Partner Support Associate, Selling Partner
hace 2 semanas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoLanguage: Fluent in Spanish language and English - Being able to escalate systemic and process defects identified. - Strong prioritization and time management skills, with a high degree of flexibility. - Demonstrate appropriate sense of urgency and adaptability in response to changing business needs. - Excellent performance record, particularly with regard...
-
Selling Partner Support Associate, Selling Partner
hace 7 meses
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoLanguage: Fluent in English, Spanish - Being able to escalate systemic and process defects identified. - Strong prioritization and time management skills, with a high degree of flexibility. - Demonstrate appropriate sense of urgency and adaptability in response to changing business needs. - Excellent performance record, particularly with regard to quality &...
-
Selling Partner Support Associate, Selling Partner
hace 7 meses
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoLanguage: Fluent in English, Spanish Technical (Computer) skills is a must. - Being able to escalate systemic and process defects identified. - Strong prioritization and time management skills, with a high degree of flexibility. - Demonstrate appropriate sense of urgency and adaptability in response to changing business needs. - Excellent performance record,...
-
Instructional Designer
hace 2 días
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoA Bachelor’s degree or higher - 5+ years experience in program or project management Job summary **ABOUT THE TEAM**: Customer Trust & Partner Support (CTPS) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners and Amazon from fraud, counterfeit, and abuse as well as...
-
Trilingual Sps Associates
hace 3 semanas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoProficient in English/Spanish and Portuguese - Demonstrated effective, clear and professional written and oral communication and attention to detail - Customer oriented - Understanding of quality and metrics processes - Ability to embrace constant change with flexibility and good grace - Demonstrated appropriate sense of urgency and adaptability in response...
-
Selling Partner Support Associate, Seller Support
hace 2 semanas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoMinimum 6 months experience within a customer service and contact center environment - Bilingual English/Spanish with 90% proficiency in both languages - Demonstrated effective, clear and professional written and oral communication and attention to detail - Customer oriented - Understanding of quality and metrics processes - Ability to embrace constant...
-
Sr. Associate Portuguese, Customer Trust
hace 4 días
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAmazon is a multi-national technology company and being proficient in English is a required qualification. CVs must be submitted in English as our recruitment team works in several jurisdictions. - High School Diploma. - 2+ years of experience in Customer Service and/or Back-Office corporate environments. - B1 English proficiency or higher. - B1 Portuguese...
-
Software Development Roles
hace 2 semanas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoRequirements for Software Development Manager - Bachelor’s degree in Computer Science, Computer Engineering or related technical discipline - 5+ years of relevant engineering experience - 3+ years people management experience Requirements for Software Development Engineer II - Bachelor’s degree in Computer Science, Software Engineering or related...
-
Its Support Associate Ii
hace 8 meses
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo1+ years of experience in IT help-desk or desk-side environment - Advanced written and spoken English level - Advanced written and spoken Portuguese level - High School diploma - Experience in Windows, Mac OS environments - Proven ability to communicate with technical and non-technical staff Amazon's IT Support is the first point of contact for technical...
-
Sr. C-ops Associate
hace 3 semanas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAmazon is a multinational technology company with English as its core business language. CVs must be submitted in English in order to be eligible for consideration. - High school diploma. - 2+ years of experience in Customer Service and/or Back-Office corporate environments. - B2 English proficiency or higher. - B2 Portuguese proficiency or higher. Job...
-
Sr. C-ops Associate
hace 2 días
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAmazon is a multinational technology company with English as its core business language. CVs must be submitted in English in order to be eligible for consideration. - High school diploma. - 2+ years of experience in Customer Service and/or Back-Office corporate environments. - Intermediate/advanced English proficiency (B2 level). - Intermediate/advanced...
-
Program Manager
hace 7 meses
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoExperience in program or project management - English language proficiency; including grammar, spelling, and punctuation. - Bachelor's degree in Communications, Translation Studies, Localization, or Linguistics. - Proficient verbal and written communication. - Experience defining program requirements and using data and metrics to determine...
-
Selling Partner Support Associate
hace 2 semanas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoMinimum 6 months experience within a customer service and contact center environment - Bilingual English/Spanish with 90% proficiency in both languages - Demonstrated effective, clear and professional written and oral communication and attention to detail - Customer oriented - Understanding of quality and metrics processes - Ability to embrace constant...
-
Business Analyst Ii, Selling Partner Risk
hace 2 días
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo3+ years of tax, finance or a related analytical field experience - Bachelor's degree - Experience defining requirements and using data and metrics to draw business insights - Experience with Excel - Experience with SQL Within Amazon, the Selling Partner Risk team launches products and services that detect and prevent abuse on our store before it impacts a...
-
Solutions Reliability Engineer, Selling Partner
hace 7 meses
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo2+ years of software development, or 2+ years of technical support experience - Experience scripting in modern program languages - Experience troubleshooting and debugging technical systems - Knowledge of networking protocols such as HTTP, DNS and TCP/IP - Experience working with REST API based services - Experience with REST web services, XML, JSON -...
-
Senior Program Manager, Differentiated Support
hace 7 meses
San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership Are you passionate about improving the quality of customer experiences? Do you strive to create customer-centric solutions that...
-
Seller Onboarding Associate-br
hace 2 días
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoFluency in Spanish, Portuguese and English is required. - Prior experience working within a customer service /contact center environment (voice support). - MS Office Application Excel and Internet Explorer / Google Chrome. - Strong prioritization and time management skills, with a high degree of flexibility & comfortable dealing with ambiguous situation. -...
-
Data Associate Portuguese, Amazon Data Services
hace 5 días
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoHigh School or Equivalent diploma - Be active in an English/Portuguese organization within Amazon - Proficiency in English & Portuguese grammar and spelling. - Comfortable working with speech from various dialects and accents of one or more of the following regional language - English & Portuguese. - Proficient computer skills in MS Office with good typing...
-
Senior Program Manager, Differentiated Support
hace 2 meses
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completoJob Title: Senior Program Manager, Differentiated SupportAbout the Role:We are seeking a highly experienced Senior Program Manager to join our team at Amazon Support Services Costa Rica Srl - B20. As a Senior Program Manager, you will be responsible for leading and managing large-scale Continuous Improvement programs that impact our Associates and Selling...
-
Sr. Associate, Customer Trust
hace 4 días
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAmazon is a multi-national technology company and being proficient in English is a required qualification. CVs must be submitted in English as our recruitment team works in several jurisdictions. - High School Diploma. - 2+ years of experience in Customer Service and/or Back-Office corporate environments. - B1 English proficiency or higher. Job...