Sr. Associate, Customer Trust

hace 4 días


San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

Amazon is a multi-national technology company and being proficient in English is a required qualification. CVs must be submitted in English as our recruitment team works in several jurisdictions.
- High School Diploma.
- 2+ years of experience in Customer Service and/or Back-Office corporate environments.
- B1 English proficiency or higher.

Job summary

This is an hourly, full-time, permanent, back-office, bilingual position based in Costa Rica and does not offer relocation benefits. Job applicants must be located and legally authorized to work in Costa Rica in order to be eligible for consideration.

At Amazon, we are working to be the most customer-centric company on earth, which encourages growth in a safe environment for both our associates and our customers. Amazon’s Product Assurance, Risk and Security (PARS) seeks to protect customers, associates and partners from unsafe products, provide technical expertise, pioneer innovative tech solutions to complex problems and deliver a world-class programmatic strategy to enable safe, compliant and efficient execution across our world-wide supply chain in an ever-changing environment. PARS seek to deliver on the above mandate, while all the time placing emphasis on improving the experience for Amazon’s Selling Partners for they products they sell via Amazon.

The H3SC Compliance teams ensure Amazon transactions satisfy legal and safety requirements in accordance with guidelines set by regulatory bodies. The core task of the organization is classification of ASINs through several methods; including Rule Writing, Manually reviewing each ASIN and using Customer feedback as a source of input for programs like Product and Food Safety, as well as ensuring transactions meet required documentation for trade purposes.

This ensures that Amazon sells legally compliant products that are safe for customers, storage and transportation. We coordinate the identification of potential risks of the items offered in the Amazon Catalog, and that appropriate actions are taken to eliminate any safety hazards for customers. This covers both local, international and internal policies in place.

Your job responsibilities as a Senior Compliance Associate may include:

- Ensure that imported products have been tested in certified laboratories and that they comply with the legal requirements of the importing country.
- Verify all imported products have been properly entered into the destination countr.
- Classify products based on their potential hazardous risk, for safe storage and transportation based on SOP, vendor SDS and reliable information in compliance to global regulation.
- Remove from marketplaces or escalate unsafe products to protect customer.
- Identify and remove from the website products that violate our Restricted Products policies and proactively satisfy Amazon’s regulatory obligations for these products.
- Provide classification for complex ASINs that are blocked based on Ingredients, regulatory expertise and guidelines
- Troubleshoot issues w.r.t transport & storage classification and instruct Fulfillment centers to enable smooth inbound & outbound processes of hazmat flagged products
- Provide guidance to Fulfillment centers on hazmat classification and configuration issues.

In addition to the core responsibilities listed above, you will be expected to take on a larger organizational role, such as:

- Identification & implementation of improvement opportunities/automation to enhance process efficiency, quality and customer experience with measurable impact
- Responsible for quality, root cause analysis on process & quality gaps and recommend corrective actions
- Training and mentoring new hires and other associates, suggests improvements to training
- Creation and maintenance of SOPs and owns process updates
- Understanding of metrics, deep dive on KPIs, troubleshooting on reports and multiple data sources
- Flagging any updates received from stakeholders on process to Lead/Manager
- Active participation in stakeholder calls, leading and documenting the discussions
- Conduct feedback sessions, Training need identification (TNI) and maintenance of quality records and documentation.
- Proven multitasking skills.
- Demonstrated ability to embrace constant change with flexibility and good grace.
- Demonstrated appropriate sense of urgency and adaptability in response to changing business needs.
- Makes smart and timely decisions. Understands when to own a decision and when to receive input from others.
- Location: This is not a virtual position. Due to the current situation caused by COVID-19, if selected for this role, all necessary equipment will be sent for you to work from home. However, once our company provides clearance, you will be required to continue working from our SJO building E-22 in AFZ, Cariari, Heredia.
- Schedule: this position requires schedule flexibility which includes but not limited to working weekends and/or holidays. Our shifts available



  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Amazon is a multi-national technology company and being proficient in English is a required qualification. CVs must be submitted in English as our recruitment team works in several jurisdictions. - High School Diploma. - 2+ years of experience in Customer Service and/or Back-Office corporate environments. - B1 English proficiency or higher. - B1 Portuguese...

  • Customer Trust Analyst

    hace 1 semana


    San José, Costa Rica Splunk A tiempo completo

    **About Splunk**: Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each...

  • Customer Trust Analyst

    hace 2 horas


    San José, Costa Rica Splunk OLD (Read Only) A tiempo completo

    **About Splunk**: Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each...

  • Payroll Sr. Associate

    hace 2 días


    San José, Costa Rica Pfizer A tiempo completo

    Payroll Sr. Associate Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates. People Experience LI-PFE


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job SummaryAmazon Support Services Costa Rica Srl is seeking a Trust & Safety Senior Associate (Brazil) to join our Prime Video team. As a key member of our Trust & Safety team, you will be responsible for working with a global team of Policy, Program, Engineering, Legal and other teams to prevent violating content from appearing on PV and ensuring customers...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Amazon is a multi-national technology company and being proficient in English is a required qualification. CVs must be submitted in English as our recruitment and interviewing teams work in several jurisdictions. - University bachelor's degree in process or concluded in Customs Administration and Foreign Trade Management. - 1+ year(s) of experience in...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo

    1+ years of data-driven business operations processes experience - High school or equivalent diploma - Experience with Excel - Speak, write, and read fluently in English Come build the future of entertainment with us. Are you interested in helping shape the future of movies and television? Do you want to help define the next generation of how and what...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Speak, write, and read fluently in Japanese - Speak, write, and read fluently in English - Experience with Excel - Speak, write, and read Japanese. N3 JLPT or above required. - Over 18+ old with national ID or permanent resident ID (Dimex). (Costa Rica) - High school degree and bachelor's degree or work experience in investigations, risk, incident, customer...


  • San José, San José, Costa Rica Convera A tiempo completo

    At Convera, we are a leading non-bank B2B cross-border payments company, leveraging decades of industry experience and technology-led payments solutions to deliver smarter money movements to our customers. Our mission is to help businesses capture more value with every transaction.We serve over 30,000 customers worldwide, ranging from small business owners...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Experience with Excel Prime Video is changing the way people watch movies and TV shows, with millions of titles available on-demand on Kindle, Fire TV, mobile devices, game consoles, Internet-connected TVs, and Blu-ray players. Prime Video Trust & Safety programs aim to enable a globally trusted customer experience by ensuring that Prime Video (PV) provides...


  • San José, Costa Rica Pfizer A tiempo completo

    ROLE SUMMARY The Digital Risk Management (DRM) organization works with a global stakeholder community to incorporate legal, regulatory and corporate policy requirements into solutions, services and daily Digital operational activities. DRM strives to make compliance simple and to develop logical, robust and cost-effective compliant processes and services...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Amazon is a multi-national technology company and being proficient in English is a required qualification. CVs must be submitted in English as our recruitment team works in several jurisdictions. - University bachelor's degree in process or concluded in Customs Administration and Foreign Trade Management. - 1+ year(s) of experience in Customer Service and/or...


  • San José, San José, Costa Rica Marriott International, Inc A tiempo completo

    Residence Inn by Marriott Job OpportunityWe are seeking a dedicated and experienced Customer Experience Associate to join our team at Residence Inn by Marriott.About the Role:This is a full-time position that requires excellent communication skills, attention to detail, and a passion for delivering exceptional customer experiences.Key...


  • San José, San José, Costa Rica Marriott International, Inc A tiempo completo

    Job SummaryWe are seeking a skilled and friendly Customer Experience Associate to join our team at Courtyard by Marriott. As a key member of our staff, you will be responsible for delivering exceptional service to our guests, ensuring their stay is smooth, productive, and meets their personal and business needs.About the JobLocation: Our hotel in San Jose,...

  • Operations Associate

    hace 2 meses


    San José, San José, Costa Rica Wns Global Services A tiempo completo

    **About the Role**WNS Global Services is seeking a highly skilled Operations Associate to join our team. As an Operations Associate, you will be responsible for providing exceptional customer service and support to clients across various industries.**Key Responsibilities**- Provide customer service support for credit line amounts, requests for increase, and...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    1+ years of HR or 3+ years of Amazon experience - Bachelor’s Degree or advanced college education in a related field (Human Resources, Business Administration, Psychology, Industrial Engineering or alike) - Ability to communicate fluently in English, in technical and business settings (verbal and written) - MS Office experience and ability to use MS Excel...

  • Payroll Sr. Associate

    hace 7 meses


    San José, Costa Rica Pfizer A tiempo completo

    The Sr. Associate - Payroll is responsible for the timely and accurate execution of all payroll activities and operations for assigned countries and payroll cycles/populations. This includes processing, validation, balancing, audit compliance, exceptions, repayments, off-cycle, post-payroll and annual processes. - Manage activities associated with regular...


  • San José, Costa Rica Pfizer A tiempo completo

    ROLE SUMMAY The Digital Risk Management (DRM) organization works with a global stakeholder community to incorporate legal, regulatory and corporate policy requirements into solutions, services and daily Digital operational activities. DRM strives to make compliance simple and to develop logical, robust and cost-effective compliant processes and services...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelor's degree or equivalent post-secondary degree [external only] - Project management experience. - Experience in or demonstrated ability to lead people/teams without formal responsibility and interacting and building rapport with teams of all levels - Experience communicating and presenting to groups - Proficiency with Microsoft Office products - Solid...


  • San José, Costa Rica TransPerfect A tiempo completo

    **TransPerfect Is More Than Just a Job **Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards. Customer Service Associates are responsible for in-bound calls displaying great customer service skills to...