Sr. Associate Portuguese, Customer Trust

hace 4 días


San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

Amazon is a multi-national technology company and being proficient in English is a required qualification. CVs must be submitted in English as our recruitment team works in several jurisdictions.
- High School Diploma.
- 2+ years of experience in Customer Service and/or Back-Office corporate environments.
- B1 English proficiency or higher.
- B1 Portuguese proficiency or higher.

Job summary

This is an hourly, full-time, permanent, back-office, trilingual position based in Costa Rica and does not offer relocation benefits. Job applicants must be located and legally authorized to work in Costa Rica in order to be eligible for consideration.

At Amazon, we are working to be the most customer-centric company on earth, which encourages growth in a safe environment for both our associates and our customers. Amazon’s Product Assurance, Risk and Security (PARS) seeks to protect customers, associates and partners from unsafe products, provide technical expertise, pioneer innovative tech solutions to complex problems and deliver a world-class programmatic strategy to enable safe, compliant and efficient execution across our world-wide supply chain in an ever-changing environment. PARS seek to deliver on the above mandate, while all the time placing emphasis on improving the experience for Amazon’s Selling Partners for they products they sell via Amazon.

The H3SC Compliance teams ensure Amazon transactions satisfy legal and safety requirements in accordance with guidelines set by regulatory bodies. The core task of the organization is classification of ASINs through several methods; including Rule Writing, Manually reviewing each ASIN and using Customer feedback as a source of input for programs like Product and Food Safety, as well as ensuring transactions meet required documentation for trade purposes.

This ensures that Amazon sells legally compliant products that are safe for customers, storage and transportation. We coordinate the identification of potential risks of the items offered in the Amazon Catalog, and that appropriate actions are taken to eliminate any safety hazards for customers. This covers both local, international and internal policies in place.

Your job responsibilities as a Senior Compliance Associate may include:

- Ensure that imported products have been tested in certified laboratories and that they comply with the legal requirements of the importing country.
- Verify all imported products have been properly entered into the destination countr.
- Classify products based on their potential hazardous risk, for safe storage and transportation based on SOP, vendor SDS and reliable information in compliance to global regulation.
- Remove from marketplaces or escalate unsafe products to protect customer.
- Identify and remove from the website products that violate our Restricted Products policies and proactively satisfy Amazon’s regulatory obligations for these products.
- Provide classification for complex ASINs that are blocked based on Ingredients, regulatory expertise and guidelines
- Troubleshoot issues w.r.t transport & storage classification and instruct Fulfillment centers to enable smooth inbound & outbound processes of hazmat flagged products
- Provide guidance to Fulfillment centers on hazmat classification and configuration issues.

In addition to the core responsibilities listed above, you will be expected to take on a larger organizational role, such as:

- Identification & implementation of improvement opportunities/automation to enhance process efficiency, quality and customer experience with measurable impact
- Responsible for quality, root cause analysis on process & quality gaps and recommend corrective actions
- Training and mentoring new hires and other associates, suggests improvements to training
- Creation and maintenance of SOPs and owns process updates
- Understanding of metrics, deep dive on KPIs, troubleshooting on reports and multiple data sources
- Flagging any updates received from stakeholders on process to Lead/Manager
- Active participation in stakeholder calls, leading and documenting the discussions
- Conduct feedback sessions, Training need identification (TNI) and maintenance of quality records and documentation.
- Proven multitasking skills.
- Demonstrated ability to embrace constant change with flexibility and good grace.
- Demonstrated appropriate sense of urgency and adaptability in response to changing business needs.
- Makes smart and timely decisions. Understands when to own a decision and when to receive input from others.
- Location: This is not a virtual position. Due to the current situation caused by COVID-19, if selected for this role, all necessary equipment will be sent for you to work from home. However, once our company provides clearance, you will be required to continue working from our SJO building E-22 in AFZ, Cariari, Heredia.
- Schedule: this position requires schedule flexibility which includes but not limited to working weekend



  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Amazon is a multi-national technology company and being proficient in English is a required qualification. CVs must be submitted in English as our recruitment team works in several jurisdictions. - High School Diploma. - 2+ years of experience in Customer Service and/or Back-Office corporate environments. - B1 English proficiency or higher. Job...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Amazon is a multi-national technology company and being proficient in English is a required qualification. CVs must be submitted in English as our recruitment and interviewing teams work in several jurisdictions. - University bachelor's degree in process or concluded in Customs Administration and Foreign Trade Management. - 1+ year(s) of experience in...

  • Trilingual Sps Associates

    hace 3 semanas


    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Proficient in English/Spanish and Portuguese - Demonstrated effective, clear and professional written and oral communication and attention to detail - Customer oriented - Understanding of quality and metrics processes - Ability to embrace constant change with flexibility and good grace - Demonstrated appropriate sense of urgency and adaptability in response...

  • Customer Trust Analyst

    hace 1 semana


    San José, Costa Rica Splunk A tiempo completo

    **About Splunk**: Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each...

  • Customer Trust Analyst

    hace 2 horas


    San José, Costa Rica Splunk OLD (Read Only) A tiempo completo

    **About Splunk**: Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each...

  • Payroll Sr. Associate

    hace 2 días


    San José, Costa Rica Pfizer A tiempo completo

    Payroll Sr. Associate Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates. People Experience LI-PFE


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Proficient in English/Spanish and Portuguese - Demonstrated effective, clear and professional written and oral communication and attention to detail - Customer oriented - Understanding of quality and metrics processes - Ability to embrace constant change with flexibility and good grace - Demonstrated appropriate sense of urgency and adaptability in response...

  • Sr. C-ops Associate

    hace 3 semanas


    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Amazon is a multinational technology company with English as its core business language. CVs must be submitted in English in order to be eligible for consideration. - High school diploma. - 2+ years of experience in Customer Service and/or Back-Office corporate environments. - B2 English proficiency or higher. - B2 Portuguese proficiency or higher. Job...

  • Sr. C-ops Associate

    hace 3 días


    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Amazon is a multinational technology company with English as its core business language. CVs must be submitted in English in order to be eligible for consideration. - High school diploma. - 2+ years of experience in Customer Service and/or Back-Office corporate environments. - Intermediate/advanced English proficiency (B2 level). - Intermediate/advanced...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job SummaryAmazon Support Services Costa Rica Srl is seeking a Trust & Safety Senior Associate (Brazil) to join our Prime Video team. As a key member of our Trust & Safety team, you will be responsible for working with a global team of Policy, Program, Engineering, Legal and other teams to prevent violating content from appearing on PV and ensuring customers...

  • Operations Associate

    hace 2 semanas


    San José, San José, Costa Rica Wns Global Services A tiempo completo

    **About WNS Global Services**At WNS Global Services, we are a global leader in Business Process Management (BPM), partnering with over 400 clients worldwide. Our expertise lies in key industry verticals like Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    1+ years of experience in IT help-desk or desk-side environment - Advanced written and spoken English level - Advanced written and spoken Portuguese level - High School diploma - Experience in Windows, Mac OS environments - Proven ability to communicate with technical and non-technical staff Amazon's IT Support is the first point of contact for technical...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Amazon is a multi-national technology company and being proficient in English is a required qualification. CVs must be submitted in English as our recruitment team works in several jurisdictions. - University bachelor's degree in process or concluded in Customs Administration and Foreign Trade Management. - 1+ year(s) of experience in Customer Service and/or...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    High School or Equivalent diploma - Be active in an English/Portuguese organization within Amazon - Proficiency in English & Portuguese grammar and spelling. - Comfortable working with speech from various dialects and accents of one or more of the following regional language - English & Portuguese. - Proficient computer skills in MS Office with good typing...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelor's degree or equivalent post-secondary degree [external only] - Project management experience. - Experience in or demonstrated ability to lead people/teams without formal responsibility and interacting and building rapport with teams of all levels - Experience communicating and presenting to groups - Proficiency with Microsoft Office products - Solid...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo

    1+ years of data-driven business operations processes experience - High school or equivalent diploma - Experience with Excel - Speak, write, and read fluently in English Come build the future of entertainment with us. Are you interested in helping shape the future of movies and television? Do you want to help define the next generation of how and what...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Speak, write, and read fluently in Japanese - Speak, write, and read fluently in English - Experience with Excel - Speak, write, and read Japanese. N3 JLPT or above required. - Over 18+ old with national ID or permanent resident ID (Dimex). (Costa Rica) - High school degree and bachelor's degree or work experience in investigations, risk, incident, customer...


  • San José, Costa Rica WNS Global Services A tiempo completo

    Company Description - WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Operations Associate

    hace 2 días


    San José, San José, Costa Rica Wns Global Services A tiempo completo

    At WNS Global Services, we are seeking a skilled Operations Associate to join our team. The ideal candidate will be responsible for providing exceptional customer service, answering and processing inbound calls, and making outbound calls to resolve issues.Key Responsibilities:Answer and process inbound calls to provide best-in-class customer serviceMake...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Experience with Excel Prime Video is changing the way people watch movies and TV shows, with millions of titles available on-demand on Kindle, Fire TV, mobile devices, game consoles, Internet-connected TVs, and Blu-ray players. Prime Video Trust & Safety programs aim to enable a globally trusted customer experience by ensuring that Prime Video (PV) provides...