![Western Union](https://media.trabajo.org/img/noimg.jpg)
Supervisor, Client Operations
hace 2 semanas
**Supervisor, Client Operations
- Santa Ana Costa Rica**
Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive Then, it’s time to join Western Union as a **Supervisor, Client Operations.**
**Western Union powers your pursuit.**
Responsible for managing Retail Money Order team. Provide the required service levels to internal and external customers by planning and controlling the tasks assigned to staff members, assures accurate, valid and timely settlement, refund, remittance and billing transactions for agents, financial institutions and Money Order users.
Western Union as a **Supervisor, Client Operations.**
**Role Responsibilities**
- Responsible for managing Operations Retail Money Order team.
- Provide the required service levels to internal and external customers by planning and controlling the tasks assigned to staff members, assures accurate, valid, and timely settlement, refund, remittance and billing transactions for agents, financial institutions, and Money Order users.
- Eliminate/minimize the financial exposure of the company by ensuring proper controls are in place and followed.
- Provide leadership to Money Order Client Services staff.
- Manage issues involving related departments to reduce exposure and maintain customer loyalty.
- Provide reporting of exceptions on a daily/weekly/monthly/quarterly/annual basis.
- Maintain or reduce department costs as set in the annual budget.
- Performs all duties inherent in a managerial role.
- Contribute to a positive team environment and provide regular ongoing feedback, including performance reviews.
- Empowered to make critical business decisions that may impact the operation and improve customer/agent satisfaction.
- Ensure successful resolution of customer complaints.
- Actively participate and/or lead projects to implement a new policy or operational changes.
- Accountable for succession planning through the development of their respective team members.
**Role Requirements**:
- Bachelor’s degree in business administration or related field.
- 3+ years of experience in Customer Care is required.
- Fluency in English C1 required - both verbal and business writing skills.
- Proficient computing skills with all common office programs (MS Excel, Word, Outlook).
- Reporting Knowledge, extract data, data driven decision making.
- Excellent interpersonal skills and leadership capabilities.
- Detail oriented approach and ability to provide constructive feedback.
- Ability to communicate effectively and professionally with internal and external customers.
- Strong analytical skills and decision-making ability.
- Capable of working in a changing environment.
**We make financial services accessible to humans everywhere. Join us for what’s next.**
Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
**Benefits**
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
Your Costa Rica
- specific benefits include:
- Asociación Solidarista
- In house company doctor services
- Transportation services options
- Referral Program award
- Employee Resource Groups (ERG) and committees to volunteer with
- Pan American Medical and Life insurance
- Cafeteria Discounts
Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.
Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.
Estimated Job Posting End Date:
06-26-2024
-
Supervisor, Settlement Operations
hace 3 semanas
Santa Ana, Costa Rica Western Union A tiempo completo**Supervisor, Settlement Operations - Santa Ana, Costa Rica** Does playing a meaningful role in Settlement Operations sound exciting to you? How about bringing your Settlement and analytical skills to a global business that is committed to moving money for better? Join Western Union as Supervisor, Settlement Operations. **Western Union powers your...
-
Supervisor, Settlement Operations
hace 1 mes
Santa Ana, Costa Rica Western Union A tiempo completo**Supervisor, Settlement Operations - Santa Ana, Costa Rica** Does playing a meaningful role in Settlement Operations sound exciting to you? How about bringing your Settlement and analytical skills to a global business that is committed to moving money for better? Join Western Union as Supervisor, Settlement Operations. **Western Union powers your...
-
Supervisor, Communication Operations
hace 4 semanas
Santa Ana, Costa Rica Western Union A tiempo completo**Supervisor, Communication Operations - Santa Costa Rica** Are you a creative communicator? Do you want to develop employee engagement strategies and work for a global fintech company? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive. Then, it’s time...
-
Global Supervisor Digital Operations
hace 1 semana
Santa Ana, Costa Rica Western Union A tiempo completo**Global Supervisor Digital Operations**: - Santa Ana, Costa Rica** Do you have what it takes to help us realize our vision of becoming the world’s most accessible financial services company? Are you ready to offer up your skills to a worldwide company committed to making financial services accessible to people everywhere? It’s time to join Western...
-
Supervisor Compliance Operations
hace 3 semanas
Santa Ana, Costa Rica Convera A tiempo completo**Supervisor, Compliance Operations** This position operates within the Back Office organization under Compliance Operations unit, ensuring Convera is complying with different Sanctions regulations and internal controls. **Key responsibilities**: - Operations management on daily workflows and ensuring service level agreements (SLAs) are met. - Helping to...
-
Global Supervisor Digital Operations
hace 3 semanas
Santa Ana, Costa Rica Western Union A tiempo completoGlobal Supervisor Digital Operations: Santa Ana, Costa Rica**Do you have what it takes to help us realize our vision of becoming the world's most accessible financial services company? Are you ready to offer up your skills to a worldwide company committed to making financial services accessible to people everywhere? It's time to join Western Union as a...
-
Supervisor Compliance Operations
hace 3 semanas
Santa Ana, Costa Rica Convera A tiempo completoSupervisor, Compliance OperationsThis position operates within the Back Office organization under Compliance Operations unit, ensuring Convera is complying with different Sanctions regulations and internal controls.Key responsibilities: Operations management on daily workflows and ensuring service level agreements (SLAs) are met. Helping to resolve employee...
-
Supervisor, Client Services Investigations
hace 4 semanas
Santa Ana, Costa Rica Convera A tiempo completoThe Client Services Investigation Supervisor is accountable for the efficient delivery of high quality and responsive services to queries raised by Internal teams on behalf of external customers in relation to pre - and post-transaction queries. This role is accountable for leading, developing and motivating a team to deliver consistent high performance and...
-
Supervisor, Client Services Investigations
hace 3 semanas
Santa Ana, Costa Rica Convera A tiempo completoThe Client Services Investigation Supervisor is accountable for the efficient delivery of high quality and responsive services to queries raised by Internal teams on behalf of external customers in relation to pre- and post-transaction queries. This role is accountable for leading, developing and motivating a team to deliver consistent high performance and a...
-
Supervisor - Payment Processing
hace 2 semanas
Santa Ana, Costa Rica Convera A tiempo completoWe are looking for a leader for the Accounts Receivable Team who will manage daily team operations to make sure the team is achieving high productivity levels. A supervisor who ensures smooth daily processing and reconciliation of incoming payments/invoices and guarantees that all processing requirements and Service Level Agreements are met. In addition, the...
-
Supervisor, Digital Review Team
hace 3 semanas
Santa Ana, Costa Rica Western Union A tiempo completo**Supervisor, Digital Review Team - Santa Ana, Costa Rica** Are you ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions? Do you want to join a FinTech company that is revolutionizing the payments industry? Join Western Union as a Supervisor, Digital Review Team. **Western Union powers your...
-
Supervisor - Payment Processing
hace 3 semanas
Santa Ana, Costa Rica Convera A tiempo completoWe are looking for a leader for the Accounts Receivable Team who will manage daily team operations to make sure the team is achieving high productivity levels. A supervisor who ensures smooth daily processing and reconciliation of incoming payments/invoices and guarantees that all processing requirements and Service Level Agreements are met. In addition, the...
-
Supervisor Collections and Credit Finance
hace 1 mes
Santa Ana, Costa Rica Western Union A tiempo completoSupervisor Collections and Credit Finance - Santa Ana, Costa Rica Are you talented at identifying and implementing the best and most efficient ways to carry over complex tasks? Do you aspire to motivate and develop a successful team of credit specialists? Join Western Union as a Credit and Collections Supervisor. Western Union powers your pursuit. ...
-
Senior Supervisor, Global Digital Collections
hace 2 semanas
Santa Ana, Costa Rica Western Union A tiempo completo**Senior Supervisor, Global Digital Collections & Loss Management - Santa Ana, Costa Rica** Do you enjoy inspiring others to provide crucial business services to various internal customers? Are you ready to lead the chargeback & consumer collections processes? Join Western Union as a Senior Supervisor, Global Digital Collections & Loss...
-
Workplace Operations Coordinator
hace 4 semanas
Santa Ana, Costa Rica JLL A tiempo completoJLL supports the Whole You, personally and professionally. **Benefits to eligible employees, include**: Life, health and dental insurance for you. Online platform with certified courses for professional development. What this job involves Provide support to the Operations Manager, by being an expert on the building´s operational and technical needs. We...
-
Senior Supervisor, Global Digital Collections
hace 3 semanas
Santa Ana, Costa Rica Western Union A tiempo completoSenior Supervisor, Global Digital Collections & Loss Management - Santa Ana, Costa RicaDo you enjoy inspiring others to provide crucial business services to various internal customers? Are you ready to lead the chargeback & consumer collections processes? Join Western Union as a Senior Supervisor, Global Digital Collections & Loss Management.Western Union...
-
Workplace Operations Coordinator
hace 3 semanas
Santa Ana, Costa Rica JLL A tiempo completoJLL supports the Whole You, personally and professionally.Benefits to eligible employees, include:Life, health and dental insurance for you.Online platform with certified courses for professional development.What this job involves Provide support to the Operations Manager, by being an expert on the building ́s operational and technical needs.We are...
-
Compliance Operations Associate
hace 3 semanas
Santa Ana, Costa Rica Convera A tiempo completoAssociate Know Your Customer (KYC) OperationsAs an Associate at Convera based in our Lindora-Santa Ana office, you will be fully trained to investigate and analyze corporate customers to make sure they meet all necessary requirements, legislation, and policies. After gathering all the required information about the customers, you will decide whether to...
-
Compliance Operations Coordinator
hace 3 semanas
Santa Ana, Costa Rica Convera A tiempo completoCoordinator, Know Your Customer (KYC) OperationsAs a Coordinator at Convera based in our Lindora-Santa Ana office, you will be fully trained to investigate and analyze corporate customers to make sure they meet all necessary requirements, legislation, and policies. After gathering all the required information about the customers, you will decide whether to...
-
Compliance Operations Associate
hace 4 semanas
Santa Ana, Costa Rica Convera A tiempo completo**Associate, Know Your Customer (KYC) Operations (French and English Speaking)** As an Associate at Convera based in our Santa Ana-Lindora office, you will be fully trained to investigate and analyze corporate customers to make sure they meet all necessary requirements, legislation, and policies. After gathering all the required information about the...