Supervisor, Digital Review Team

hace 3 semanas

Santa Ana, Costa Rica Western Union A tiempo completo

**Supervisor, Digital Review Team - Santa Ana, Costa Rica**

Are you ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions? Do you want to join a FinTech company that is revolutionizing the payments industry? Join Western Union as a Supervisor, Digital Review Team.

**Western Union powers your pursuit.**

**Role Responsibilities**
- As a supervisor of operations, you will manage a team of analysts who investigate digital transactions to make sure that no fraudulent activity is involved.
- We are looking for a People-oriented, analytical, and adaptable professional with passion for customers; you will be responsible for employee performance, career development, and problem-solving. We expect you to have a highly engaged team whilst successfully achieving business and performance results in a consistent basis.
- You’ll make a difference by proactively creating and/or enhancing daily transaction monitoring tools, reports, and processes, as required.
- You should work closely with other risk operations Supervisors to ensure best practices are consistent among teams and the broader global team.
- Monitor SOPs are being properly followed by team members at all times and updated timely in partnership with support departments.

**Role Requirements**
- For this role, we require you to meet strict deadlines, consistently manage performance successfully, have very strong analytical skills, feel comfortable working in a broad and global organization and with various groups, have exceptional customer service skills and a customer-first mindset.
- You should demonstrate strong self-motivation and a results-oriented mentality.
- As part of your role, you will have the ability to grasp new concepts and integrate quickly to deliver significant quantifiable results (individually and through your team).
- To succeed in this role, you will ideally have 2+ yrs. of experience successfully leading and managing high performing teams whilst working cross functionally, or a combination of several years of previous relevant work experience and formal education (bachelor’s degree in business administration, Finance, or Industrial Engineering).
- You are very proficient using Microsoft Office suite, enjoy creating reports (and making sounding suggestions) and analyzing data.
- You’ll have strong communication skills, Spanish and English; verbal, and written communication (English level B2+, C1 preferred).
- Experience in fraud prevention and or payments background is a plus.
- Be Greenbelt certified or commit to getting certified within the first 18 months from the start date in the position.
- Support and leadership to key strategic site-level initiatives might be required.
- ** Additionally, you’ll have schedule flexibility.**

**We make financial services accessible to humans everywhere. Join us for what’s next.**

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

**Benefits**

Your Costa Rica
- specific benefits include:

- Asociación Solidarista
- Paid time off including extended maternity leave.
- In house company doctor services
- Continuing Education
- Transportation services options
- Parking spaces
- Hybrid model work
- Flexible Working Schedules if applicable
- Referral Program award
- Employee Resource Groups (ERG) and committees to volunteer with
- Carpooling Program
- Price Smart membership
- Pan American Medical and Life insurance
- Cafeteria Subsidy

**Our hybrid work model**

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

LI-Hybrid

Estimated Job Posting End Date:
03-08-2024

  • Specialist, Digital Review Team

    hace 2 semanas

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Specialist, Digital Review Team Analyst - Santa Ana Costa Rica** Are you ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions? Do you want to join a digital revolution? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated,...

  • Associate, Digital Review Team Analyst

    hace 2 semanas

    Santa Ana, Costa Rica Western Union A tiempo completo

    Associate, Digital Review Team Analyst - Santa Ana, Costa RicaAre you ready to join an advanced team that customers depend on to prevent fraudulent transactions? Are you ready to unleash your potential in a global company that moves money for better? Join Western Union as an Associate, Digital Review Team Analyst.Western Union powers your pursuit.We are...

  • Associate, Digital Review Team Analyst

    hace 1 semana

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Associate, Digital Review Team Analyst - Santa Ana, Costa Rica** Are you ready to join an advanced team that customers depend on to prevent fraudulent transactions? Are you ready to unleash your potential in a global company that moves money for better? Join Western Union as an Associate, Digital Review Team Analyst. **Western Union powers your...

  • Associate, Digital Review Team Analyst

    hace 4 semanas

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Associate, Digital Review Team Analyst - Santa Ana, Costa Rica** Are you ready to join an advanced team that customers depend on to prevent fraudulent transactions? Are you ready to unleash your potential in a global company that moves money for better? Join Western Union as an Associate, Digital Review Team Analyst. **Western Union powers your...

  • Specialist, Digital Review Team Analyst

    hace 1 semana

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Specialist, Digital Review Team Analyst - Santa Ana Costa Rica** Are you ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions? Do you want to join a digital revolution? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated,...

  • Specialist, Digital Review Team Analyst

    hace 2 semanas

    Santa Ana, Costa Rica Western Union A tiempo completo

    Specialist, Digital Review Team Analyst - Santa Ana Costa RicaAre you ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions? Do you want to join a digital revolution? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing...

  • Digital Collections Team Lead

    hace 1 semana

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Digital Collections Team Lead - Santa Ana, Costa Rica** Are you ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions? Are you energized by working with others to tackle problems and improve processes? Join Western Union as a Digital Collections Team Lead. **Western Union powers your pursuit.** We...

  • Digital Collections Team Lead

    hace 2 semanas

    Santa Ana, Costa Rica Western Union A tiempo completo

    Digital Collections Team Lead - Santa Ana, Costa RicaAre you ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions? Are you energized by working with others to tackle problems and improve processes? Join Western Union as a Digital Collections Team Lead.Western Union powers your pursuit.We are looking...

  • Global Supervisor Digital Operations

    hace 7 días

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Global Supervisor Digital Operations**: - Santa Ana, Costa Rica** Do you have what it takes to help us realize our vision of becoming the world’s most accessible financial services company? Are you ready to offer up your skills to a worldwide company committed to making financial services accessible to people everywhere? It’s time to join Western...

  • Global Supervisor Digital Operations

    hace 2 semanas

    Santa Ana, Costa Rica Western Union A tiempo completo

    Global Supervisor Digital Operations: Santa Ana, Costa Rica**Do you have what it takes to help us realize our vision of becoming the world's most accessible financial services company? Are you ready to offer up your skills to a worldwide company committed to making financial services accessible to people everywhere? It's time to join Western Union as a...

  • Senior Supervisor, Global Digital Collections

    hace 1 semana

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Senior Supervisor, Global Digital Collections & Loss Management - Santa Ana, Costa Rica** Do you enjoy inspiring others to provide crucial business services to various internal customers? Are you ready to lead the chargeback & consumer collections processes? Join Western Union as a Senior Supervisor, Global Digital Collections & Loss...

  • Senior Supervisor, Global Digital Collections

    hace 2 semanas

    Santa Ana, Costa Rica Western Union A tiempo completo

    Senior Supervisor, Global Digital Collections & Loss Management - Santa Ana, Costa RicaDo you enjoy inspiring others to provide crucial business services to various internal customers? Are you ready to lead the chargeback & consumer collections processes? Join Western Union as a Senior Supervisor, Global Digital Collections & Loss Management.Western Union...

  • Business Analyst for Digital Business Team

    hace 3 semanas

    Santa Ana, Costa Rica Western Union A tiempo completo

    **JR0117898 Business Analyst - Santa Ana, Costa Rica** Are you fueled by data and growth? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then, it’s time to join Western Union as an **Analyst for our Digital Business team.** **Western Union powers...

  • Supervisor, Settlement Operations

    hace 3 semanas

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Supervisor, Settlement Operations - Santa Ana, Costa Rica** Does playing a meaningful role in Settlement Operations sound exciting to you? How about bringing your Settlement and analytical skills to a global business that is committed to moving money for better? Join Western Union as Supervisor, Settlement Operations. **Western Union powers your...

  • Supervisor, Communication Operations

    hace 3 semanas

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Supervisor, Communication Operations - Santa Costa Rica** Are you a creative communicator? Do you want to develop employee engagement strategies and work for a global fintech company? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive. Then, it’s time...

  • Supervisor, Settlement Operations

    hace 4 semanas

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Supervisor, Settlement Operations - Santa Ana, Costa Rica** Does playing a meaningful role in Settlement Operations sound exciting to you? How about bringing your Settlement and analytical skills to a global business that is committed to moving money for better? Join Western Union as Supervisor, Settlement Operations. **Western Union powers your...

  • Supervisor, Client Operations

    hace 2 semanas

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Supervisor, Client Operations - Santa Ana Costa Rica** Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive Then, it’s time to join Western Union as a **Supervisor, Client Operations.** **Western Union powers your pursuit.** Responsible for managing...

  • Digital Translations Analyst

    hace 3 semanas

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Digital Translations Analyst - Santa Ana, Costa Rica** Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive Then, it’s time to join Western Union as a Digital Translations Analyst. **Western Union powers your pursuit.** We are looking for someone who...

  • Manager, Digital Banking Operations

    hace 2 semanas

    Santa Ana, Costa Rica Western Union A tiempo completo

    Manager, Digital Banking Operations - Santa Ana, Costa Rica**Are you ready to join a growing Decision Sciences team in a global company that customers depend on to prevent fraudulent transactions? Do you enjoy using hard data and metrics to back up assumptions? Join Western Union as Manager, Digital Banking Operations.Western Union powers your pursuit.We are...

  • Digital Risk Decision Science Manager

    hace 3 semanas

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Digital Risk Decision Science Manager - Santa Ana, Costa Rica** Are you energized by analyzing data? Are you ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions? Then it’s time to join Western Union as our next Decision Science Manager for Digital Risk area. **Western Union powers your...