Specialist, Digital Review Team Analyst

hace 2 semanas

Santa Ana, Costa Rica Western Union A tiempo completo

**Specialist, Digital Review Team Analyst - Santa Ana Costa Rica**

Are you ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions? Do you want to join a digital revolution? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive Then, it’s time to join Western Union as a** Specialist, Digital Review Team Analyst**.

**Western Union powers your pursuit.**

**Role Responsibilities**:

- Responsible of Digital Review Team floor management and provide real time support in an operation of 70+ analysts.
- You will perform analysis and quality monitoring of transactional and call volume via real-time queues, support and foster a positive and high-performing culture within the team.
- You will need to be attentive to details and capable of working and prioritizing effectively under stress or in difficult situations.
- You will support operation on properly managing workloads, while ensuring a high-quality delivery service and support the operation on volume needs as required.

**Role Requirements**:

- Intermediate knowledge of MS Office programs.
- We require you to be fluent in English - written and verbal skills (English level B2+ minimum).
- Formal education bachelor’s degree desired (Business Administration, Finance, or Industrial Engineering) and be Yellow belt certified or commit to getting certified.

**Here are some skills, attributes, and qualifications you will have**:

- Analytical, problem solving, good communication and customer service skills.
- Strong ability to multitask, proactive, make fast decisions independently, self-motivation, and results-oriented approach.
- Schedule flexibility, including weekends and national holidays.

**We make financial services accessible to humans everywhere. Join us for what’s next.**

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

**Benefits**

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few

Your Costa Rica
- specific benefits include:

- Asociación Solidarista
- Paid time off including extended maternity leave
- In house company doctor services
- Continuing Education
- Transportation services options
- Parking spaces
- Hybrid model work
- Flexible Working Schedules if applicable
- Referral Program award
- Employee Resource Groups (ERG) and committees to volunteer with
- Carpooling Program
- Price Smart membership
- Pan American Medical and Life insurance
- Cafeteria Subsidy

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

LI-KV1 #LI-Hybrid

  • Specialist, Digital Review Team

    hace 2 semanas

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Specialist, Digital Review Team Analyst - Santa Ana Costa Rica** Are you ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions? Do you want to join a digital revolution? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated,...

  • Specialist, Digital Review Team Analyst

    hace 3 semanas

    Santa Ana, Costa Rica Western Union A tiempo completo

    Specialist, Digital Review Team Analyst - Santa Ana Costa RicaAre you ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions? Do you want to join a digital revolution? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing...

  • Associate, Digital Review Team Analyst

    hace 3 semanas

    Santa Ana, Costa Rica Western Union A tiempo completo

    Associate, Digital Review Team Analyst - Santa Ana, Costa RicaAre you ready to join an advanced team that customers depend on to prevent fraudulent transactions? Are you ready to unleash your potential in a global company that moves money for better? Join Western Union as an Associate, Digital Review Team Analyst.Western Union powers your pursuit.We are...

  • Associate, Digital Review Team Analyst

    hace 2 semanas

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Associate, Digital Review Team Analyst - Santa Ana, Costa Rica** Are you ready to join an advanced team that customers depend on to prevent fraudulent transactions? Are you ready to unleash your potential in a global company that moves money for better? Join Western Union as an Associate, Digital Review Team Analyst. **Western Union powers your...

  • Associate, Digital Review Team Analyst

    hace 4 semanas

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Associate, Digital Review Team Analyst - Santa Ana, Costa Rica** Are you ready to join an advanced team that customers depend on to prevent fraudulent transactions? Are you ready to unleash your potential in a global company that moves money for better? Join Western Union as an Associate, Digital Review Team Analyst. **Western Union powers your...

  • Supervisor, Digital Review Team

    hace 3 semanas

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Supervisor, Digital Review Team - Santa Ana, Costa Rica** Are you ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions? Do you want to join a FinTech company that is revolutionizing the payments industry? Join Western Union as a Supervisor, Digital Review Team. **Western Union powers your...

  • Business Analyst for Digital Business Team

    hace 4 semanas

    Santa Ana, Costa Rica Western Union A tiempo completo

    **JR0117898 Business Analyst - Santa Ana, Costa Rica** Are you fueled by data and growth? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then, it’s time to join Western Union as an **Analyst for our Digital Business team.** **Western Union powers...

  • Digital Translations Analyst

    hace 3 semanas

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Digital Translations Analyst - Santa Ana, Costa Rica** Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive Then, it’s time to join Western Union as a Digital Translations Analyst. **Western Union powers your pursuit.** We are looking for someone who...

  • Digital Banking Analyst, Payments

    hace 1 mes

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Digital Banking Analyst, Payments - Santa Ana, Costa Rica** Are you analytically inclined and ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions? Have you been searching for a company that offers impressive growth opportunities? Join Western Union as an Digital Banking Analyst,...

  • Global Digital Translations Analyst

    hace 2 semanas

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Digital Translations Analyst - Santa Ana, Costa Rica** Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive Then, it’s time to join Western Union as a Digital Translations Analyst. **Western Union powers your pursuit.** We are looking for someone who...

  • Digital Banking Analyst, Payments

    hace 3 semanas

    Santa Ana, Costa Rica Western Union A tiempo completo

    Digital Banking Analyst, Payments - Santa Ana, Costa RicaAre you analytically inclined and ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions? Have you been searching for a company that offers impressive growth opportunities? Join Western Union as an Digital Banking Analyst, Payments.Western Union...

  • Digital Collections Team Lead

    hace 2 semanas

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Digital Collections Team Lead - Santa Ana, Costa Rica** Are you ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions? Are you energized by working with others to tackle problems and improve processes? Join Western Union as a Digital Collections Team Lead. **Western Union powers your pursuit.** We...

  • Digital Collections Team Lead

    hace 3 semanas

    Santa Ana, Costa Rica Western Union A tiempo completo

    Digital Collections Team Lead - Santa Ana, Costa RicaAre you ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions? Are you energized by working with others to tackle problems and improve processes? Join Western Union as a Digital Collections Team Lead.Western Union powers your pursuit.We are looking...

  • Senior Specialist, Settlement Operations

    hace 4 semanas

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Senior Specialist, Settlement Operations - Santa Ana, Costa Rica** Does playing a meaningful role in Digital Settlement Operations sound exciting to you? How about bringing your Settlement and analytical skills to a global business that is committed to moving money for better? Join Western Union as a Senior Specialist, Settlement Operations. **Western...

  • Senior Specialist, Settlement Operations

    hace 3 semanas

    Santa Ana, Costa Rica Western Union A tiempo completo

    Senior Specialist, Settlement Operations - Santa Ana, Costa RicaDoes playing a meaningful role in Digital Settlement Operations sound exciting to you? How about bringing your Settlement and analytical skills to a global business that is committed to moving money for better? Join Western Union as a Senior Specialist, Settlement Operations.Western Union powers...

  • Customer Support Specialist

    hace 2 semanas

    Santa Ana, Costa Rica Convera A tiempo completo

    The role of the Senior Specialist, Client Services is to facilitate a positive journey for clients through the efficient and timely provision of resolving pre - and post-transaction queries including settlement ultimately driving client satisfaction and retention. Acting as a senior team member this role acts as the first point of escalation for the team,...

  • Specialist, Payment Processing

    hace 4 semanas

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Specialist, Payment Processing - Santa Ana, Costa Rica** Are you ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions and ensure that service delivery meets customers’ expectations? Are you passionate about achieving goals related to revenue, fraud mitigation, cost reduction, operational...

  • Specialist, Reporting and Analysis

    hace 2 semanas

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Specialist, Reporting and Analysis - Santa Ana, Costa Rica** Are you passionate about data? Are you interested in joining a dynamic team that is dedicated to creating a better customer experience? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then,...

  • Business Analyst, Operations

    hace 4 semanas

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Business Analyst**: - Santa Ana, Costa Rica** Are you looking to play a key role in helping combat financial crime? Are you ready to unleash your potential in a global business that is committed to moving money for better? Join Western Union as a Business Analyst. **Western Union powers your pursuit.** We are looking for someone to join our Business...

  • Business Specialist Incident Management

    hace 1 semana

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Business Specialist Incident Management - Santa Ana, Costa Rica** Are you analytically inclined and ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions? Have you been searching for a company that offers impressive growth opportunities? Join Western Union as a Business Specialist Incident...