Global Risk Analysis Expert for Digital Transactions

hace 4 semanas


Santa Ana, Costa Rica Western Union A tiempo completo
Unlock Your Potential in a Global Company

We are seeking a highly skilled and detail-oriented individual to join our Digital Review Team as an Associate, Digital Review Team Analyst. As a key member of our team, you will play a vital role in analyzing digital transactions to prevent fraudulent activity.

Key Responsibilities:

  • Analyze digital transactions to ensure compliance with company regulations.
  • Communicate with customers via phone to verify transaction details and support identity verification processes.
  • Resolve complex issues and escalate cases when necessary.
  • Develop risk assessment skills and provide exceptional customer experiences.

Requirements:

  • Self-motivated team player with strong analytical skills and attention to detail.
  • Fluent in English (B2+) and French (Mandatory B2+).
  • High school education required.
  • Ability to multitask using internal database systems and adapt to a dynamic work environment.
  • Availability to work on weekends.

What We Offer:

  • A competitive estimated salary of $42,000 - $55,000 per year, based on location and experience.
  • Short-term incentives and multiple health insurance options.
  • Access to development platforms and employee resource groups.
  • Cafeteria discounts and transportation services.
  • Pan American Medical and Life insurance.

About Our Hybrid Work Model:

We value in-person collaboration and believe that this creates value through common ways of working and supports the execution of enterprise objectives. This role is categorized as Hybrid, enabling employees to divide their time between working from home and working from an office location, with a minimum expectation of three days per week in the office.



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