Customer Retention Agent
hace 17 horas
We're on the lookout for a Customer Retention Representative to be the primary link between our company and our current customers.
We're looking for someone who can tackle customer issues, complaints, and inquiries head-on -all while keeping customer satisfaction at the forefront of their decision-making and communication.
**Customer Retention Representative Responsibilities**:
- Manage inbound and outbound calls with efficiency and courtesy
- Follow conversation prompts and scripts when handling different topics
- Identify customers’ needs; clarify their information; research their issues; then provide solutions and/or alternatives to solve their problems
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by going the extra mile when you can
- Keep accessible, comprehensive records of all conversations in our call center database
- Meet or exceed personal/team qualitative and quantitative targets
**Customer Retention Representative Requirements**:
- 1-2 years of proven experience in retention, collections, or outbound sales
- Excellent written and verbal communication skills
- Strong phone and verbal communication skills, plus active listening skills
- Ability to address complaints and issues with effective solutions and a positive attitude.
- Comfortability with CRM systems and best practices
- Empathetic customer focus, flexibility to manage many different personality types
- Ability to multi-task, set priorities, and manage time effectively
**Salary**: From ₡520,000.00 per month
COVID-19 considerations:
Bring your own facemask.
**Experience**:
- Retention position: 1 year (preferred)
**Language**:
- English (required)
-
Customer Retention Professional
hace 4 semanas
San José, San José, Costa Rica Varsity Tutors A tiempo completoAbout Varsity TutorsWe are transforming the way people learn with innovative technology, offering a full suite of personalized learning products. Our award-winning online and mobile platforms connect learners worldwide with instruction to achieve any goal.As a Senior Customer Retention Specialist at Varsity Tutors, you will be an advocate for our clients,...
-
Customer Retention Expert
hace 2 meses
San Francisco, Heredia, Costa Rica Tebra A tiempo completoAbout the Role:We are seeking a skilled Customer Retention Specialist to join our Loyalty Team. In this role, you will work closely with customers to identify key issues in customer satisfaction and develop solutions to retain their business.Your Area of Focus:As a Customer Retention Specialist, you will:Provide a positive image for Tebra by delivering...
-
Customer Retention Advocate
hace 7 días
San Francisco, Heredia, Costa Rica Patientpop A tiempo completoAt Patientpop, we're seeking a highly skilled Customer Retention Advocate to join our Loyalty Team. This is an exciting opportunity to make a meaningful impact on our top MRR clients' satisfaction and loyalty. About the RoleWe're looking for a results-driven professional who can analyze customer metrics to identify potential cancellation indicators. As a...
-
Customer Retention Expert for Tebra
hace 4 días
San Francisco, Heredia, Costa Rica Tebra A tiempo completoAbout the OpportunityWe are seeking a Customer Retention Expert to join our team at Tebra, where you will play a critical role in helping independent practices bring modernized care to patients everywhere.Your Key ResponsibilitiesAs a Customer Retention Expert, you will be responsible for providing exceptional customer support to our clients, many of whom...
-
Senior Customer Retention Specialist
hace 8 meses
San José, Costa Rica Varsity Tutors A tiempo completo**Overview**: Varsity Tutors, a Nerdy company, is looking for international Senior Retention Specialists based in Costa Rica to join our team! Varsity Tutors is transforming how people learn with new and innovative technology, and offers a full suite of learning products that are personalized to the needs of every learner. Our award-winning online and mobile...
-
Senior Customer Service Agent
hace 7 meses
San José, Costa Rica Now Digital Talent A tiempo completoThis position provides customer service support and routine problem resolution via chat and mail, related to our customers' products or services. **Responsibilities**: - Attend to customer needs using support tools and resources to provide an appropriate solution. - Maintain a basic knowledge of the customer's products and/or services. - Document details...
-
Customer Retention and Loyalty Advocate
hace 3 días
San Francisco, Heredia, Costa Rica Tebra A tiempo completoAbout Tebra">Tebra is a leading digital backbone for practice well-being, helping independent practices bring modernized care to patients everywhere. With over 100,000 providers trusting our platform, we aim to unlock better healthcare by elevating the patient experience and driving practice growth.Our Mission">We strive to simplify complex healthcare...
-
Call Center Agent/customer Service
hace 7 meses
San José, Costa Rica Direct Business Solutions, Inc A tiempo completo**Job Posng: Sales Agent** **Company**: Direct Business Soluons **Locaon**: California, USA **Posion Type**: Full-me **About Us**: Direct Business Solutions a dynamic and innovative Call Center company dedicated to delivering top-quality services to our customers. With a strong focus on customer sasfacon and a commitment to excellence, we have become a...
-
Customer Service Agent Representative
hace 2 días
San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completoAbout UsMarriott International, Inc. is a leading hospitality company with a portfolio of 30 brands and over 7,000 properties in more than 131 countries.We are committed to delivering exceptional experiences for our guests and providing opportunities for growth and development for our associates.About the RoleThis Customer Service Agent Representative...
-
Customer Service Agent Temporary Position
hace 3 semanas
San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completo**Job Overview:**We are seeking a Customer Service Agent to join our team at the Costa Rica Marriott Hotel Hacienda Belen. As a Customer Service Agent, you will play a crucial role in providing exceptional service to our guests.**Key Responsibilities:- Provide personalized service to guests, responding to their needs and resolving any issues that may arise.-...
-
Healthcare Customer Service Agent
hace 3 semanas
San Francisco, Heredia, Costa Rica Teleperformance Costa Rica A tiempo completo**About Us**We are a leading global business process outsourcing company, delivering exceptional customer experiences for the world's top brands. Our mission is to drive human connection and innovation in an ever-changing digital landscape.**Job Overview**We are seeking highly skilled Bilingual Healthcare Customer Service Agents to join our team at...
-
Customer Service Agent
hace 2 meses
San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completoJob OverviewAs a Customer Service Agent at Marriott International, you will play a critical role in delivering exceptional guest experiences. Your primary responsibility will be to provide attentive and personalized service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Provide warm and welcoming greetings to...
-
Remote Customer Service Agent
hace 9 horas
San José, San José, Costa Rica Teleperformance Costa Rica A tiempo completo**Overview of the Role:**We are seeking a highly skilled and empathetic customer service agent to join our team. As an agent, you will be responsible for answering incoming calls from customers regarding various inquiries, billing, payments, basic technical support, and customer service. You will also document your interactions accurately.Key...
-
Customer Service Agent Specialist
hace 2 meses
San José, San José, Costa Rica Marriott International, Inc A tiempo completoWe are seeking a highly skilled Customer Service Agent Specialist to join our team at Courtyard San Jose Escazu in Costa Rica. This is a full-time position that requires excellent communication and problem-solving skills.About the Job:The ideal candidate will have a high school diploma or equivalent and no related work experience is required. As a Guest...
-
Customer Service Agent
hace 3 meses
San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completo**Job Summary**At Marriott International, we're committed to delivering exceptional guest experiences that exceed expectations. As a Customer Service Agent, you'll play a crucial role in ensuring our guests feel welcome, valued, and cared for throughout their stay.**Key Responsibilities**Process operational needs and address guest requests in a timely and...
-
Customer Service Agent Specialist
hace 1 semana
San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completoAt Marriott International, Inc., we are committed to delivering exceptional guest experiences. As a Customer Service Agent Specialist, you will be the face of our brand, responsible for providing warm and welcoming service to our guests.We estimate that this role will pay around $40,000 per year, based on industry standards and comparable roles in Costa...
-
Highly Skilled Customer Service Agent for Connected Drive
hace 3 semanas
San Francisco, Heredia, Costa Rica Bosch Group A tiempo completoJob OverviewWe are seeking a highly skilled Customer Service Agent to join our team at Bosch Group. As a Customer Service Agent, you will be responsible for providing exceptional customer service to vehicle owners across various regions.Key ResponsibilitiesProvide top-notch customer service over the phone to resolve customer inquiries and issues in a timely...
-
Customer Success Advocate
hace 2 meses
San José, San José, Costa Rica Hr Strategic Solutions A tiempo completoOverviewHr Strategic Solutions is seeking a skilled Customer Retention Representative to join our team. As a key member of our customer success team, you will play a crucial role in ensuring our customers achieve their goals and maintain a positive experience with our services.
-
Customer Success Manager
hace 3 meses
San José, San José, Costa Rica Zenoti A tiempo completoAt Zenoti, we empower our clients to deliver exceptional customer experiences that drive business growth and loyalty. As a Customer Success Manager, you will play a pivotal role in ensuring our clients achieve their goals and exceed their expectations.Key Responsibilities:Build strong customer relationships and identify opportunities to drive growth and...
-
Manager, Customer Success
hace 2 semanas
San José, Costa Rica Smartsheet A tiempo completoSmartsheet is looking for a proven leader to help build, operate, and scale our Emerging Customer Success team. As **Manager of Customer Success**, you will build and manage a team of Customer Success professionals and partner with the Manager of Customer Success in Costa Rica and Director of Customer Success in the US to execute on the overall team vision....