Head of HR for Ssc Americas

hace 6 horas

Heredia, Costa Rica DHL A tiempo completo

**OVERALL ROLE PURPOSE**:

- Defining the HR strategy & objectives and managing the HR department in order to provide the complete range of high-quality HR services to internal and external customers, in line with business requirements and within budget. It is also the primary responsible for the Engagement strategy to create the best environment for all SSC Employees (BUE/SJO).

**PRIMARY JOB RESPONSIBILITIES**:

- Americas Human Resources Leader Board Member, representing the SSC Americas in the region.
- Drive and lead a mature HR organization to secure company strategy.
- Builds and maintains relationships with SSC staff and Directors inside the SSC Americas and across the region.
- Ensures delivery and continuous improvement of HR services (i.e. Recruitment & Selection, Learning & Development, Internal Communication and Admin) in line with overall HR strategy and business requirements, and within regional / global framework.
- Executes strategy and objectives with a Great Place To Work Approach
- Keep and to drive the alignment between all business inside the SSC Costa Rica and BUE.
- Minimize the legal risk on the legal entity under its scope
- Participation in regional boards, project teams, etc.
- Manages the interests and the relationships of the company with relation to local social partners and unions/social groups.
- Negotiates competitive agreements with external vendors regarding consultancy, expatriate management and staffing agencies. It also secure the benefits and engagement value proposition of the SSC.
- Manages operations effectively and ensure that objectives are met within departmental AOP and budget.
- Identifies and execute process improvements and service enhancements.
- Optimizes organizational design of department from process perspective.
- Manages compensation and incentive programs within a fixed and yearly defined budget including flex benefits
- Secure that the company has the correct sets of local practices to keep it competitive.
- Implements and manages rewards and recognition program.
- People management in a multi-cultural environment.
- Identifies, recruits and develops new resources with a Diverse and Inclusive approach
- Creates and optimizes a professional, service driven and attractive working environment.
- Insure that other sub unis comply with the employee experience value proposition (Facilities/Security).

**SPECIFIC CUSTOMER COMPENTENCES**
- To guarantee timely and effective execution of internal control framework
- To actively manage cross functional dependencies
- To exercise good management judgment in the execution of job responsibilities (i.e. cost center management)

**SPECIFIC PEOPLE MANAGEMENT COMPETENCES**
- Recruit, build, manage and develop a team of motivated staff members to maximize performance and ensure delivery of the agreed objectives.
- Ensure proper staffing of daily activities and projects to include the right level of resources based on skills, experience and formal training / education to manage change processes.
- Motivation of and role model for all direct / indirect staff.
- Efficient leadership, people management and guidance of staff, respecting cultural environment and history.

**RELATIONSHIP**
- Internal Stakeholders: Head of SSC, BU CFO's, Controlling (Treasury, Taxes), SSC Heads, HR Regional and Global Teams
- To integrate service orientation in all areas of work
- To act as a point of escalation to business HR Services

**PROCESS**
- Ensure the team works and adheres to agreed procedures, ensure ongoing standardization of work practices, to protect efficiency gains achieved within the department
- Drive process improvements within the team, in order to contribute to increase efficiency and quality of the operational environment at a lower cost base.
- Define rules and process instructions to optimize and automate quality improvements
- Ensure all activities are documented and that the departmental SOPs are maintained

**JOB CONDITIONS**:
The job is regularly performed in office environment, which would typically be a cubicle where moderate noise would be heard.

According to the position’s requirements, relocation into other DHL local or international subsidiaries may take place.

THE JOB DESCRIPTION ABOVE IS NOT ALL ENCOMPASSING. DHL GBS RESERVES THE RIGHT TO CHANGE OR MODIFY THIS JOB DESCRIPTION WITHOUT PRIOR NOTICE. NEEDS AND REQUIREMENTS MAY VARY BETWEEN LOCATIONS AND ACCORDING TO BUSINESS NECESSITY.

**REQUIRED BUSINESS SKILLS AND QUALIFICATIONS**:

- **Education**: Should have a Bachelors degree in Human Resources or related field. MBA desirable
- **Experience**:20 years of experience in a similar discipline. 5 years of experience in a shared services environmen
- **Skills**:Bilingual in Spanish and English
- Proven ability to plan, organize and drive change through an organization
- International experience and background in a complex, multi-cultural environment
- Good understanding of the major business processes of

  • Hr Data Quality Champion

    hace 2 días

    Heredia, Costa Rica Dhl A tiempo completo

    **Location**: Heredia, Costa Rica**Division**: Global Business Services**Department**: HR Group Functions**Job Purpose**:You will work on quality of employees' HR data in AMERICAS region to ensure timeliness, accuracy, and completeness of data.**Your tasks will be**:- Preparation of data quality reports and finding the root cause of the missing and wrong...

  • Hr Benefits Operations Head

    hace 2 días

    Heredia, Costa Rica Citi A tiempo completo

    The Benefits Operations Head is accountable for the delivery of Benefits Administration Operations for the 90+ countries related employee benefits, including management oversight and processing, delivery of key data elements to Global Payroll Services team in alignment with country-specific laws, rules, and regulation.This role resides in HR Total Rewards...

  • Sr. It Manager Shared Services Center Americas

    hace 2 días

    Heredia, Costa Rica Dhl A tiempo completo

    At DHL, people mean the world to us.That's why our goal has always been to attract and retain the best talent across the globe.We provide challenge and opportunity for personal and professional development.We recognize the difference you bring to our business and together we share the pride of building one of the world's largest leaders in logistics and...

  • Senior Hr Business Partner

    hace 2 días

    Heredia, Costa Rica Dhl A tiempo completo

    Would you like to be part of the most international company in the world?A company operating in more than 220 countries worldwide, and has been pioneering cross-border express shipping since 1969.With over 550,000 employees, we connect people, improving their lives.**Discover the spirit of DHL EXPRESS and make your next career move today!**Career...

  • Billing & Mdm Head

    hace 2 días

    Heredia, Costa Rica Dhl A tiempo completo

    DHL Finance and HR Services Americas, a division of Deutsche Post DHL Global Business Services, is providing an opportunity for a highly motivated professional within a multi-cultural shared service environment.This role is based in the Shared Service Center (SSC) in San Jose, Costa Rica.**The primary purpose of the role**To improve quality, efficiency, and...

  • Compensation & Benefit Hrbp

    hace 2 días

    Heredia, Costa Rica Brightstar Corp. A tiempo completo

    This position provides specialized support for the human resources operations at the SSC located in Costa Rica Manages daily support activity including maintenance of employee information.In addition, the position will provide direct support to the SSC Site Lead by supporting different projects, Compensation and Benefits processes and initiatives,...

  • Hr Operations Specialist

    hace 2 días

    Heredia, Costa Rica Encora A tiempo completo

    We have an incredible opportunity for an experienced and skilled HR Operations Specialist in Heredia, Costa Rica.**Description**:The HR Operations Specialist position exists to coordinate and implement local policies, programs, and systems to support the successful attainment of local business objectives, which align with corporate objectives.This includes...

  • Sr. It Manager Shared Services Center Americas

    hace 2 días

    Heredia, Costa Rica Dhl A tiempo completo

    At DHL, people mean the world to us.That's why our goal has always been to attract and retain the best talent across the globe.We provide challenge and opportunity for personal and professional development.We recognize the difference you bring to our business and together we share the pride of building one of the world's largest leaders in logistics and...

  • Human Resources

    hace 2 días

    Heredia, Costa Rica Citi A tiempo completo

    **Responsibilities**:- Assist the Business in key policy adherence and monitoring.- Keep Management aware of the risk and control environment of the Business through continuous and open communication, buy preparing and host Business Risk Committee meetings with Senior Management to present and follow-up on issues, concerns and corrective action plans.-...

  • Kn Global Services Her

    hace 7 días

    Heredia, Costa Rica Kuehne+Nagel A tiempo completo

    If you wish to further develop your career with one of the most successful logistics organization, this is an excellent opportunity to join our team. - ** Your Role **:Specialist works providing operational support along with clerical tasks that aid the business operations. - ** Your Responsibilities**: - + Learn how to develop the processes into the...

  • HR Specialist

    hace 6 días

    Heredia, Costa Rica Hakkoda A tiempo completo

    **ABOUT HAKKODA** Hakkoda is a modern data consultancy empowering data driven organizations. We are experts in helping companies realize the full value of the Snowflake Data Cloud. We provide consulting and managed services in data architecture, data engineering, analytics and data science. We are renowned for bringing our clients deep expertise, being...

  • Hr Associate

    hace 2 días

    Heredia, Costa Rica Experian A tiempo completo

    **Company Description** Experian **is the world's leading global information services company.During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence.We help individuals to take financial control...

  • Hr Associate

    hace 2 días

    Heredia, Costa Rica Experian A tiempo completo

    Full-timeEmployee Status: RegularRole Type: HybridDepartment: Human ResourcesSchedule: Full TimeShift: Day Shift**Company Description**:**Experian **is the world's leading global information services company.During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we...

  • Hr Generalist

    hace 2 días

    Heredia, Costa Rica Experian A tiempo completo

    Company DescriptionExperian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society.We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**.In addition, for the last five years, we've been named in the **100...

  • HR Coordinator

    hace 4 días

    Heredia, Costa Rica Object Technology Solution A tiempo completo

    **OTSI** (**Object Technology Solutions, Inc**) has an immediate opening for an HR Coordinator HR Coordinator (REMOTE/Costa Rica) MAJOR RESPONSIBILITES: - Review submissions of employee Covid-19 vaccine information as part of the United States Federal Vaccine Mandate program - Approve complete submissions; send back submissions that have missing or...

  • HR Services Specialist

    hace 2 días

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: **Responsibilities**: - Maintain a polite, helpful, and professional manner always. - Provide superior customer service when responding to HR questions regarding payroll, policy, compliance, and other HR inquiries across the organization. - Assist global HR Service partners with complicated or sensitive tasks, providing knowledge transfer where...

  • Hr Services Analyst

    hace 2 días

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary:**Responsibilities**:- Maintain a polite, helpful, and professional manner always.- Provide superior customer service when responding to HR questions regarding payroll, policy, compliance, and other HR inquiries across the organization.- Assist global HR Service partners with complicated or sensitive tasks, providing knowledge transfer where...

  • Hr Services Specialist

    hace 20 horas

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary:**Responsibilities**:- Maintain a polite, helpful, and professional manner always.- Provide superior customer service when responding to HR questions regarding payroll, policy, compliance, and other HR inquiries across the organization.- Assist global HR Service partners with complicated or sensitive tasks, providing knowledge transfer where...

  • HR Services Specialist

    hace 6 horas

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: **Responsibilities**: - Maintain a polite, helpful, and professional manner always. - Provide superior customer service when responding to HR questions regarding payroll, policy, compliance, and other HR inquiries across the organization. - Assist global HR Service partners with complicated or sensitive tasks, providing knowledge transfer where...

  • HR Operations Specialist

    hace 1 día

    Heredia, Costa Rica Experian A tiempo completo

    **Company Description** Ready to make a difference? Experian has evolved into a global tech company and leader in data and analytics. We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. We’re a constituent of the FTSE 30 and for more than 125 years we’ve helped...