Head of HR for Ssc Americas

hace 3 semanas

Heredia, Costa Rica DHL A tiempo completo

**OVERALL ROLE PURPOSE**:

- Defining the HR strategy & objectives and managing the HR department in order to provide the complete range of high-quality HR services to internal and external customers, in line with business requirements and within budget. It is also the primary responsible for the Engagement strategy to create the best environment for all SSC Employees (BUE/SJO).

**PRIMARY JOB RESPONSIBILITIES**:

- Americas Human Resources Leader Board Member, representing the SSC Americas in the region.
- Drive and lead a mature HR organization to secure company strategy.
- Builds and maintains relationships with SSC staff and Directors inside the SSC Americas and across the region.
- Ensures delivery and continuous improvement of HR services (i.e. Recruitment & Selection, Learning & Development, Internal Communication and Admin) in line with overall HR strategy and business requirements, and within regional / global framework.
- Executes strategy and objectives with a Great Place To Work Approach
- Keep and to drive the alignment between all business inside the SSC Costa Rica and BUE.
- Minimize the legal risk on the legal entity under its scope
- Participation in regional boards, project teams, etc.
- Manages the interests and the relationships of the company with relation to local social partners and unions/social groups.
- Negotiates competitive agreements with external vendors regarding consultancy, expatriate management and staffing agencies. It also secure the benefits and engagement value proposition of the SSC.
- Manages operations effectively and ensure that objectives are met within departmental AOP and budget.
- Identifies and execute process improvements and service enhancements.
- Optimizes organizational design of department from process perspective.
- Manages compensation and incentive programs within a fixed and yearly defined budget including flex benefits
- Secure that the company has the correct sets of local practices to keep it competitive.
- Implements and manages rewards and recognition program.
- People management in a multi-cultural environment.
- Identifies, recruits and develops new resources with a Diverse and Inclusive approach
- Creates and optimizes a professional, service driven and attractive working environment.
- Insure that other sub unis comply with the employee experience value proposition (Facilities/Security).

**SPECIFIC CUSTOMER COMPENTENCES**
- To guarantee timely and effective execution of internal control framework
- To actively manage cross functional dependencies
- To exercise good management judgment in the execution of job responsibilities (i.e. cost center management)

**SPECIFIC PEOPLE MANAGEMENT COMPETENCES**
- Recruit, build, manage and develop a team of motivated staff members to maximize performance and ensure delivery of the agreed objectives.
- Ensure proper staffing of daily activities and projects to include the right level of resources based on skills, experience and formal training / education to manage change processes.
- Motivation of and role model for all direct / indirect staff.
- Efficient leadership, people management and guidance of staff, respecting cultural environment and history.

**RELATIONSHIP**
- Internal Stakeholders: Head of SSC, BU CFO's, Controlling (Treasury, Taxes), SSC Heads, HR Regional and Global Teams
- To integrate service orientation in all areas of work
- To act as a point of escalation to business HR Services

**PROCESS**
- Ensure the team works and adheres to agreed procedures, ensure ongoing standardization of work practices, to protect efficiency gains achieved within the department
- Drive process improvements within the team, in order to contribute to increase efficiency and quality of the operational environment at a lower cost base.
- Define rules and process instructions to optimize and automate quality improvements
- Ensure all activities are documented and that the departmental SOPs are maintained

**JOB CONDITIONS**:
The job is regularly performed in office environment, which would typically be a cubicle where moderate noise would be heard.

According to the position’s requirements, relocation into other DHL local or international subsidiaries may take place.

THE JOB DESCRIPTION ABOVE IS NOT ALL ENCOMPASSING. DHL GBS RESERVES THE RIGHT TO CHANGE OR MODIFY THIS JOB DESCRIPTION WITHOUT PRIOR NOTICE. NEEDS AND REQUIREMENTS MAY VARY BETWEEN LOCATIONS AND ACCORDING TO BUSINESS NECESSITY.

**REQUIRED BUSINESS SKILLS AND QUALIFICATIONS**:

- **Education**: Should have a Bachelors degree in Human Resources or related field. MBA desirable
- **Experience**:20 years of experience in a similar discipline. 5 years of experience in a shared services environmen
- **Skills**:Bilingual in Spanish and English
- Proven ability to plan, organize and drive change through an organization
- International experience and background in a complex, multi-cultural environment
- Good understanding of the major business processes of

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