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Service Desk Agent
hace 3 días
**Service Desk Analyst - French**
**What you will do**:
- To ensure that requests for assistance are accurately logged, assigned and responded to in a timely manner, according to agreed standards and procedures ensuring that the services offered are carried out within the agreed Service Levels.
- Responds to requests for assistance by providing information to enable callers to solve their problems.
- To plan, schedule and monitor own work within a limited time horizon.
**You should have**:
- FRENCH LANGUAGE IS A MUST
- Great communication skills
- Focus on customer care
- Strong in multitasking and stress Managment
- Basic desktop technical skills (desirable)
- English proficiency (desirable)
- 2 years in similar roles (it's a plus)
**Behavioral skills**:
- Customer focused personality
- Fast learning attitude
- Ability to prioritize and multi-task to achieve goals and deadlines
- Strong analytical thinking
- Team player
- Advanced communication skills
- Proactive mindset
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