IT Service Desk Agent
hace 8 horas
En Kimberly Clark nos enfocamos en atraer y retener, a las personas más talentosas y profesionales que deseen unirse al mejor equipo global, brindando oportunidades de crecimiento interno así como el mejor ambiente laboral para trabajar.
Actualmente nos encontramos en la búsqueda del puesto **IT Service Desk Agent **para ser parte del equipo de soporte de Latinoamérica.
**Funciones**
- Responsable del proceso "end to end" para la solución de problemas y necesidades de usuarios.
- Atender ya sea por teléfono, correo electrónico o chats a los clientes internos.
- Soporte en aplicaciones corporativas de la empresa tanto móviles como de escritorio
- Identificar áreas de oportunidad, innovación y mejora continua.
**Requisitos**
- Estudiante avanzado en carreras de ingeniería en sistemas, informática, software, redes, programación o afines.
- 1+ años de experiência previa en roles similares como soporte técnico o call center técnico.
- Manejo intermedio-avanzado de inglés y portugués (portugués deseable)
- Conocimiento en sistemas operativos, office 365 y aplicaciones móviles.
- Experiência trabajando con sistemas de documentación de incidentes (tickets) y categorización según urgencia (Service Now por ejemplo)
- Alta capacidad de comunicación y servicio al cliente.
- Habilidades analíticas y de trabajo en equipo.
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