Professional Services Operations Analyst

hace 7 meses

Orotina, Costa Rica Splunk A tiempo completo

Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.

**Responsibilities**:
**Global Reporting & Metrics**
- Generating, formatting & distribution of several reports on a weekly, bi-weekly, monthly & quarterly basis.
- Tracking of timely action and/or return of said reports and actionable items.
- Reviewing completed, actionable reports for accuracy.
- Reporting of findings (returns, action, accuracy, etc.) to team managers.
- Tracking and reporting of target metrics.
- Analyzing of processes and reporting and providing feedback of potential ways to streamline and/or automate.
- Communication with internal employees, external partners & customers.
- Fielding & auctioning requests and/or questions coming into the shared mailboxes.
- Timely communication and replies within set SLA turnaround.

**Administrative/Accounting Based Tasks**:

- Understanding and communicating organization policies.
- Assistance with filing, following up on & confirming completion of IT service desk tickets as it pertains the team and requirements/needs.
- Using training and basic OTC knowledge to problem solve and action project issues in order to allow for clean month end invoicing.
- Sophisticated clean up and problem solving in regards to customer invoicing discrepancies.
- Ability to fully review and understand terms of contracts (SOWs, PSAs, Order Documents, Etc.) as it impacts billing/invoicing, payment terms and special accounting needs.
- Assisting with and being a back up for Splunk’s monthly invoicing cycle
- Ability to participate in the changing processes as we merge with Cisco; this includes being able to manage Splunk’s PS monthly billing process but subsequently Cisco’s new “billing” style processes, as they will run parallel for some time.
- Performing and managing onboarding and offboarding of personnel in/out of Splunk’s PS related systems.

**Requirements**:

- Extremely diligent and pays attention to details.
- Ability to analyze and solve problems, perform sophisticated tasks, and prioritize multiple projects and responsibilities.
- Asking “why” or performing detective work before jumping to assist and complete asks from other teams, organizations and customers.
- Strong interpersonal skills and the ability to work effectively with a wide range of individuals in a diverse community.
- Knowledge of general business practices and procedures.
- Experience in customer service & customer/vendor support roles.
- Experience working with senior management and proficient in the practices and demands of progressive and evolving Services organizations.
- Proficient in MS Office Suite, with a focus in intermediate Excel skills.
- SalesForce and/or FinancialForce experience REQUIRED.
- Basic MS suite experience REQUIRED (Excel, Word, PowerPoint).
- Google office suite experience preferred but not required (Google docs, Gmail, GDrive, etc)
- Ability to handle high volume of inquiries.
- Solid understanding of 2 sides of accounting (AR vs AP / customer v.s. vendor). Basc OTC process understanding REQUIRED.
- Excellent communication skills
- Technology or software background REQUIRED.

**Splunk is an Equal Opportunity Employer**

At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.

  • Professional Services Consultant

    hace 7 meses

    Orotina, Costa Rica SentinelOne A tiempo completo

    **About Us**: SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the...

  • Professional, Business Systems Analysis

    hace 1 semana

    Orotina, Costa Rica Fiserv, Inc. A tiempo completo

    Job Purpose: Find Your Forward as a Business Systems Analyst, Staff at Fiserv, a FORTUNE 500 member, and join the industry leader in financial services technology. With more than 22,000 associates around the world, we’re pushing the boundaries of what’s possible in our industry with deep expertise and a commitment to innovation. We support our team with...

  • System Administration Senior Analyst

    hace 7 días

    Orotina, Costa Rica NTT Data Services A tiempo completo

    **Req ID**: 231341 We are currently seeking a System Administration Senior Analyst to join our team in Belen, Heredia (CR-H), Costa Rica (CR). **Position overview** **Position's General Duties and Tasks**: - Check infrastructure alerts (CPU, logs, services, etc.) of the automation tools and troubleshoot them. - Linux infrastructure troubleshooting focus...

  • Pricing Specialist

    hace 7 meses

    Orotina, Costa Rica JLL A tiempo completo

    JLL supports the Whole You, personally and professionally. **Benefits to eligible employees, include**: Life, health and dental insurance for you. Annual Performance Bonus. Online platform with certified courses for your professional development. Wellbeing platform with personalized programs (yoga, meditation, exercise, meal plans, among...

  • Financial/accounting Site Support Analyst

    hace 7 meses

    Orotina, Costa Rica Amentum A tiempo completo

    **Financial/Accounting Site Support Analyst**: - R0094797 - Belen, Costa Rica - Full time - Add to favorites Favorited View favorites **Amentum** is seeking a **Financial/Accounting Site Support Analyst** to join our Operations & Maintenance team in Heredia, Costa Rica. This is an onsite position with occasionally remote ability (after the first 180...

  • Soft Services Coordinator

    hace 7 meses

    Orotina, Costa Rica Amentum A tiempo completo

    **Amentum** is looking for a Soft Services Facilities Assistant Role to join our **Operations Team**. The Soft Services Facilities assistant is a position that will support the soft services department with processes, reports, walkthroughs, audits, and any additional administrative requirement as operations needed. This position requires a high level of...

  • Channel Support Analyst Us, Latam

    hace 2 días

    Orotina, Costa Rica Emerson A tiempo completo

    The Channel Support Analyst builds and maintains relationship with Channel partners while providing complex product solutions and services. Channel Operations drives efficiencies, productivity, and overall support to key channel programs that helps to drive growth with our Premier Channel Network. **Duties and Responsibilities** - Initiate, build and...

  • Payroll Analyst

    hace 7 meses

    Orotina, Costa Rica JLL A tiempo completo

    JLL supports the Whole You, personally and professionally. **About the position**: We are currently seeking a dynamic individual for the role of PAYROLL ANALYST to join our Payroll team: **Location**: Costa Rica. **Work schedule**: Monday to Friday, 9:00 am to 6:00 pm. **Contract Type**: Open-ended / Indefinite-term. **About the position**: The Payroll...

  • Finance Analyst I

    hace 3 días

    Orotina, Costa Rica JLL A tiempo completo

    JLL supports the Whole You, personally and professionally. **Benefits to eligible employees, include**: Life, health and dental insurance for you. Annual Performance Bonus. Online platform with certified courses for professional development. What this job involves We are currently seeking a dynamic individual for the role of Finance Analyst I to join our...

  • Financial/accounting Site Support Analyst

    hace 7 meses

    Orotina, Costa Rica Amentum A tiempo completo

    **Amentum** is seeking a **Financial/Accounting Site Support Analyst** to join our Operations & Maintenance team in Heredia, Costa Rica. This is an onsite position with occasionally remote ability (after the first 180 days). The **Financial/Accounting Site Support Analyst** is responsible for maintaining the accounting & financial records of the site(s) by...

  • Sibg Global Sales Operations Analyst

    hace 7 meses

    Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: Collaborate with Innovative 3Mers Around the World Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations,...

  • Portfolio Strategy Finance Analyst

    hace 7 meses

    Orotina, Costa Rica JLL A tiempo completo

    JLL supports the Whole You, personally and professionally. The role is part of a dedicated JLL team that works with one of our most dynamic & fast-growing Clients in the technology sector. JLL partners with the Client to deliver a wide range of corporate real estate services. Portfolio Strategy supports the Client with strategic decisions with regards to...

  • HR Services Workday Analyst

    hace 7 meses

    Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: Job description: Collaborate with Innovative 3Mers Around the World Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global...

  • Communications Support Analyst

    hace 7 meses

    Orotina, Costa Rica JLL A tiempo completo

    JLL supports the Whole You, personally and professionally. Communications Support Analyst The Communications Analyst works as part of a team to ensure that all communications activities are aligned with client goals and objectives, account efforts and key messages for the region. **What This Job Involves**: Prepare content for Americas and Europe...

  • Finance Analyst Ii

    hace 2 días

    Orotina, Costa Rica JLL A tiempo completo

    JLL supports the Whole You, personally and professionally. **Benefits to eligible employees, include**: Life, health and dental insurance for you. Annual Performance Bonus. Online platform with certified courses for professional development. What this job involves We are currently seeking a dynamic individual for the role of Finance Analyst II to join our...

  • Prime Video

    hace 8 meses

    Orotina, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo

    English language proficiency. - Online portfolio link in resume for design/av roles. The Global Scaled Services (GSS) at Prime Video is an operationally-driven team of designers, producers, QA specialists and operations managers responsible for creating and delivering high volumes of digital assets. We are looking for multiple positions to support our...

  • Finance Services Team Leader

    hace 2 días

    Orotina, Costa Rica JLL A tiempo completo

    JLL supports the Whole You, personally and professionally. **How we support the Whole You**: Our benefits are a good reason to come to JLL. We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits...

  • Soft Services Facilities Supervisor

    hace 7 meses

    Orotina, Costa Rica Amentum A tiempo completo

    **Amentum** is looking for a Soft Services Facilities Supervisor Role to join our **Operations Team**. The Soft Services Facilities Supervisor is a position that will manage and supervise all soft services executed by third party suppliers. Generate processes, reports, walkthroughs, audits, and any additional administrative requirement as business...

  • Operations Excellence Analyst

    hace 7 meses

    Orotina, Costa Rica JLL A tiempo completo

    JLL supports the Whole You, personally and professionally. **Key responsibilities include**: Ability to communicate well, understand business processes, inspire our leaders to be remarkable, and motivate our employees to achieve new heights Interacts with our key customers and business leaders to lead the strategic direction of a process, initiative, or...

  • Tools & Analytics Analyst

    hace 7 meses

    Orotina, Costa Rica JLL A tiempo completo

    JLL supports the Whole You, personally and professionally. **Benefits to eligible employees, include**: Life, health and dental insurance for you. Annual Performance Bonus. Online platform with certified courses for your professional development. Wellbeing platform with personalized programs (yoga, meditation, exercise, meal plans, among...