IT Agent Lao Service Desk

hace 2 semanas

Orotina, Costa Rica Kimberly-Clark A tiempo completo
Help Desk Analyst Skills and Qualifications
Organizational skills - keeping files on ongoing issues and notes about specific customer repairs are important in helping help desk analysts identify and correct problems and work seamlessly with other members of the help desk team

  • Customer service help desk analysts must show patience, understanding, and empathy with customers at all times to make sure customers are taken care of in a timely and respectable manner
  • Troubleshooting help desk analysts need to be familiar with all the steps in the troubleshooting process for all kinds of errors and computer issues to quickly and effectively resolve customer problems
  • Multitasking it is not uncommon for help desk analysts to work on two or even three issues on any given call; multitasking is an essential attribute for this profession
  • English 85%
  • Portuguese as a plus.

Requisitos

  • Titulado en carreras tercearias, profesional recien egresado o estudiante avanzado en carreras de Ing Sistemas, Ing Informática, Ing en Redes, (puede ser también graduado de algún técnico en Soporte)
  • Tener al menos 1 año de experiência previa en roles similares. (se tendran encuenta practicas profesionales)
  • Manejo de Portugués avanzado (se atiende Brasil). Mandatorio
  • Manejo de inglés avanzado (deseable)
  • Conocimiento de Windows, manejo de paquete office.

Funciones

  • Proveer solución al cliente interno.
  • Identificar áreas de oportunidad, innovación y mejora continua.
  • Responsable del proceso del "end to end" para la solución del usuario.
  • Atender ya sea por teléfono, correo electrónico o chats los problemas y necesidades de un cliente interno.
  • Soporte en aplicaciones corporativas de KC tanto móviles como de escritorio

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