Bilingual Service Desk Analyst

hace 4 semanas

Orotina, Costa Rica DHL A tiempo completo

**Bilingual Service Desk Analyst (GERMAN)**

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent across the globe. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business and together we share the pride of building one of the world’s largest leaders in logistics and supply chain solutions.

**Summary**

DHL is looking for a proactive; customer focused Service Desk Analyst to join our team in Heredia, Costa Rica. In this position, you will provide IT 1st level support for German speaking customers by telephone/chat/Service Management tool in a professional manner, ensuring users receive timely service and Service Levels are met.

You will resolve incidents and support requests related to information systems and equipment available at the workplace, and to provide assistance to users to enable them to make effective use of such systems and equipment.

This role will have Incident Management processes (IM) and activities and participate on IM process improvement and training/guidance within ITS Organizations. Additional responsibilities and qualifications include:
**Responsibilities**
- Customer-focused
- To ensure that requests for assistance are accurately logged, assigned and responded to in a timely manner, according to agreed standards and procedures ensuring that the services offered are carried out within the agreed Service Levels.
- Responds to requests for assistance by providing information to enable callers to solve their problems.
- Is able to plan, schedule and monitor own work within a limited time horizon.
- Working hours are flexible. Morning shift, Monday to Sunday 5 am to 7 pm. Two days off. Hours are 9 hours per day with 1 hour for lunch

**Qualifications**
- Advanced German skills
- Customer service experience 1+ years
- Technical studies (desirable)
- Knowledge on Microsoft Desktop Technologies (Windows, Office 365, Active Directory)
- Highschool diploma
- Soft Skills
- Excellent communication skills.
- Excellent Customer Service skills
- Team player
- English language is a plus

**This is a hybrid position with 2 days at site per week.

  • Bilingual Service Desk Analyst

    hace 4 semanas

    Orotina, Costa Rica DHL A tiempo completo

    **Bilingual Service Desk Analyst (GERMAN)** At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent across the globe. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business and together we share the pride of building one of...

  • Service Desk Analyst

    hace 2 semanas

    Orotina, Costa Rica DHL A tiempo completo

    **Service Desk Analyst (French)** **Your work**: - To ensure that requests for assistance are accurately logged, assigned and responded to in a timely manner, according to agreed standards and procedures ensuring that the services offered are carried out within the agreed Service Levels. - Responds to requests for assistance by providing information to...

  • Service Desk Analyst

    hace 2 semanas

    Orotina, Costa Rica Wipro Limited A tiempo completo

    Overview:**_Role Purpose_**- The purpose of this role is to the first point of contact for theB2B users who call Wipro Service Desk to troubleshoot appropriate enduser issues in line with Wipro's Service Desk objectives_**_Do_**- **Be responsible for primary user support and customer service**- _ Learn fundamental operations of commonly-used software,...

  • Trilingual Service Desk Analyst

    hace 3 semanas

    Orotina, Costa Rica DHL A tiempo completo

    **Trilingual Service Desk Analyst** At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent across the globe. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business and together we share the pride of building one of the...

  • Service Desk Agent

    hace 23 horas

    Orotina, Costa Rica DHL A tiempo completo

    **Service Desk Analyst - French** **What you will do**: - To ensure that requests for assistance are accurately logged, assigned and responded to in a timely manner, according to agreed standards and procedures ensuring that the services offered are carried out within the agreed Service Levels. - Responds to requests for assistance by providing information...

  • IT Agent Lao Service Desk

    hace 2 semanas

    Orotina, Costa Rica Kimberly-Clark A tiempo completo

    Help Desk Analyst Skills and QualificationsOrganizational skills - keeping files on ongoing issues and notes about specific customer repairs are important in helping help desk analysts identify and correct problems and work seamlessly with other members of the help desk team Customer service help desk analysts must show patience, understanding, and empathy...

  • Service Desk Support Analyst

    hace 2 meses

    Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: Job Summary The Service Desk Support Analyst provides technical support by phone and chat to 3M employees, contractors, and vendors, on Windows / iOS, Office, software/hardware technical issues and IT-related inquiries. This position requires technical and functional knowledge of various programs and IT infrastructure, as well as the...

  • Service Desk Support Analyst

    hace 4 semanas

    Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: Job Summary The Service Desk Support Analyst provides technical support by phone and chat to 3M employees, contractors, and vendors, on Windows / iOS, Office, software/hardware technical issues and IT-related inquiries. This position requires technical and functional knowledge of various programs and IT infrastructure, as well as the...

  • Service Desk Support Analyst

    hace 2 semanas

    Orotina, Costa Rica 3M A tiempo completo

    Job Description:Job SummaryThe Service Desk Support Analyst provides technical support by phone and chat to 3M employees, contractors, and vendors, on Windows / iOS, Office, software/hardware technical issues and IT-related inquiries. This position requires technical and functional knowledge of various programs and IT infrastructure, as well as the ability...

  • Service Desk Support Analyst

    hace 4 semanas

    Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: Job Summary The Service Desk Support Analyst provides technical support by phone, chat and web tickets to 3M employees, contractors and vendors, on Windows / iOS, software/hardware technical issues, inquiries and business processes. This position requires technical and functional knowledge of various programs and IT infrastructure, as...

  • Service Desk Support Analyst

    hace 4 semanas

    Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: Job Summary The Service Desk Support Analyst provides technical support by phone, chat and web tickets to 3M employees, contractors and vendors, on Windows / iOS, software/hardware technical issues, inquiries and business processes. This position requires technical and functional knowledge of various programs and IT infrastructure, as...

  • Bilingual Inbound Analyst

    hace 3 semanas

    Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: 3M Is Hiring Bilingual Inbound Analysts As a 3M call center representative, you will be a key member of the Medical Solutions Division Advantage Center by enhancing our customers experience with their healthcare needs. You will be interacting with individuals such as: patients, family members, physicians, skilled nursing facilities, and...

  • Service Desk Support Analyst

    hace 2 semanas

    Orotina, Costa Rica 3M A tiempo completo

    Job Description:Job SummaryThe Service Desk Support Analyst provides technical support by phone, chat and web tickets to 3M employees, contractors and vendors, on Windows / iOS, software/hardware technical issues, inquiries and business processes. This position requires technical and functional knowledge of various programs and IT infrastructure, as well as...

  • Bilingual Customer Service

    hace 4 semanas

    Orotina, Costa Rica Solventum A tiempo completo

    **Job Description**: Bilingual Customer Service-Solventum 3M Health Care is now Solventum At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material...

  • IT Service Desk Agent

    hace 3 semanas

    Orotina, Costa Rica Kimberly-Clark A tiempo completo

    En Kimberly Clark nos enfocamos en atraer y retener, a las personas más talentosas y profesionales que deseen unirse al mejor equipo global, brindando oportunidades de crecimiento interno así como el mejor ambiente laboral para trabajar. Actualmente nos encontramos en la búsqueda del puesto **IT Service Desk Agent **para ser parte del equipo de soporte...

  • Bilingual Customer Service

    hace 2 semanas

    Orotina, Costa Rica Solventum A tiempo completo

    Job Description:Bilingual Customer Service-Solventum3M Health Care is now SolventumAt Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data...

  • IT Service Desk Agent

    hace 2 semanas

    Orotina, Costa Rica Kimberly-Clark A tiempo completo

    En Kimberly Clark nos enfocamos en atraer y retener, a las personas más talentosas y profesionales que deseen unirse al mejor equipo global, brindando oportunidades de crecimiento interno así como el mejor ambiente laboral para trabajar.Actualmente nos encontramos en la búsqueda del puesto IT Service Desk Agent para ser parte del equipo de soporte de...

  • Bilingual HR Generalist Analyst

    hace 6 días

    Orotina, Costa Rica Solventum A tiempo completo

    **Job Description**: Bilingual HR Generalist Analyst-Solventum 3M Health Care is now Solventum At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health,...

  • Bilingual Pricing Analyst

    hace 2 meses

    Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: - Collaborate with Innovative 3Mers Around the World - Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations,...

  • IT Agent Lao Service Desk

    hace 4 semanas

    Orotina, Costa Rica Kimberly-Clark A tiempo completo

    IT Agent LAO Service Desk En Kimberly Clark nos enfocamos en atraer y retener, a las personas más talentosas y profesionales que deseen unirse al mejor equipo global, brindando oportunidades de crecimiento interno así como el mejor ambiente laboral para trabajar. **Requisitos** - Titulado en carreras tercearias, profesional recien egresado o estudiante...