Bilingual Customer Service

hace 4 semanas

Orotina, Costa Rica Solventum A tiempo completo

**Job Description**:
Bilingual Customer Service-Solventum

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role

As a Proof of Delivery Analyst, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

- Obtaining the return of the Proof of Delivery (POD) document from the patient through a database for worklist prioritization
- Completing outbound dialer calls and handling inbound calls
- Interacting with patients, home health agencies, and doctors’ offices to obtain information needed to locate the patient.
- Reviewing all order notes, documents on file, previous orders, and internet searches to determine course of action of each order on the assigned worklist.
- Maintaining your assigned worklist in a timely and efficient manner
- Understanding and complying with HIPPA regulations, PHI and all 3M policies.

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

- High School Diploma or equivalent
- Flexible & Adaptable - with schedule, workflow processes and priorities
- Communicate in English effectively both verbally and in written format C1
- At least 1 year of call center experience
- Experience with working in an environment where daily goals are needing to be meet both individually and as a team

Additional qualifications that could help you succeed even further in this role include:

- Experience with Nice InContact
- Experience with a dialer in a phone customer service environment
- Capable of multitasking and toggling through 4-5 different systems (dual screens)
- Skills include:

- Self-driven
- Customer service and team-oriented attitude
- Ability to maintain confidentiality and exercise discretion in all business dealings
- Demonstrate analytical and problem-solving skills
- Results oriented

Work location:

- Hybrid Eligible (Job Duties allow for some remote work but require travel to Belen, Heredia at least 1 day per week)

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being

Solventum offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

Solventum es un empleador que ofrece las mismas oportunidades. 3M no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Solventum Global Terms of Use and Privacy Statement

Please access the linked document by clicking

here

,

terms.

  • Bilingual Customer Service

    hace 2 semanas

    Orotina, Costa Rica Solventum A tiempo completo

    Job Description:Bilingual Customer Service-Solventum3M Health Care is now SolventumAt Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data...

  • Bilingual Service Desk Analyst

    hace 4 semanas

    Orotina, Costa Rica DHL A tiempo completo

    **Bilingual Service Desk Analyst (GERMAN)** At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent across the globe. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business and together we share the pride of building one of...

  • Bilingual Service Desk Analyst

    hace 4 semanas

    Orotina, Costa Rica DHL A tiempo completo

    **Bilingual Service Desk Analyst (GERMAN)** At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent across the globe. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business and together we share the pride of building one of...

  • Bilingual Homecare Billing Associate

    hace 2 semanas

    Orotina, Costa Rica 3M A tiempo completo

    Job Description:3M Is Hiring a Bilingual Homecare Billing AssociateThe Bilingual Homecare Billing Associate Handles inquiries of moderate scope and complexity within customer service areas, such as Account Management, Upselling, Customer Issue Resolution, Customer Inquiry Support, Customer Service Analytics. High School Diploma or equivalent. Advanced...

  • Bilingual Inbound Analyst

    hace 3 semanas

    Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: 3M Is Hiring Bilingual Inbound Analysts As a 3M call center representative, you will be a key member of the Medical Solutions Division Advantage Center by enhancing our customers experience with their healthcare needs. You will be interacting with individuals such as: patients, family members, physicians, skilled nursing facilities, and...

  • Customer Service Coordinator

    hace 3 semanas

    Orotina, Costa Rica Solventum A tiempo completo

    **Job Description**: 3M Health Care is now Solventum. Customer Service Coordinator (Solventum) The Impact You’ll Make in this Role As a Customer Service Coordinator, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by: -...

  • Customer Service Coordinator

    hace 2 semanas

    Orotina, Costa Rica Solventum A tiempo completo

    Job Description:3M Health Care is now Solventum.Customer Service Coordinator (Solventum)The Impact You'll Make in this RoleAs a Customer Service Coordinator, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.Here, you will make an impact by: Independently manages...

  • Customer Service Representative

    hace 2 semanas

    Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: - Collaborate with Innovative 3Mers Around the World - Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations,...

  • Customer Service Representative

    hace 4 semanas

    Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: Collaborate with Innovative 3Mers Around the World Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations,...

  • Customer Service Agent Ii

    hace 2 semanas

    Orotina, Costa Rica H.B. Fuller A tiempo completo

    H.B. Fuller is a leading global adhesives provider focusing on perfecting adhesives, sealants and other specialty chemicals across all industries throughout the world. While our products are virtually invisible, they play a vital role in ensuring the quality of modern life and we are committed to connecting what matters to solve some of the world's biggest...

  • IT Customer Service Specialist

    hace 3 semanas

    Orotina, Costa Rica People Working Corp A tiempo completo

    Important Client of People Working Corp, dedicated to providing education and certification programs, seeks a person to perform functions such as **IT **Customer Service Specialist.** **Requirements**: - Bachelors degree in Management or IT related fields is preferred. - ** Advanced English Language C1**: - Work from Office 100% - San Jose - 1 to 3 years...

  • Customer Service Representative

    hace 2 semanas

    Orotina, Costa Rica 3M A tiempo completo

    Job Description:Collaborate with Innovative 3Mers Around the WorldChoosing where to start and grow your career has a major impact on your professional and personal life, so it's equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and...

  • Global Customer Service Analyst

    hace 7 días

    Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: Job summary: The person hired for the position of Global Customer Service Analyst will focus on delivering high quality service and results within our Customer Service Organization by providing white glove service for our customers through timely and accurate order management processing, education and problem solving. This person will...

  • Customer Service Representative

    hace 2 semanas

    Orotina, Costa Rica 3M A tiempo completo

    Job Description:Collaborate with Innovative 3Mers Around the WorldChoosing where to start and grow your career has a major impact on your professional and personal life, so it's equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and...

  • Global Customer Service Analyst

    hace 2 semanas

    Orotina, Costa Rica 3M A tiempo completo

    Job Description:Job summary:The person hired for the position of Global Customer Service Analyst will focus on delivering high quality service and results within our Customer Service Organization by providing white glove service for our customers through timely and accurate order management processing, education and problem solving.This person will need to...

  • Customer Service Specialist Iii La

    hace 2 semanas

    Orotina, Costa Rica H.B. Fuller A tiempo completo

    H.B. Fuller is a leading global adhesives provider focusing on perfecting adhesives, sealants and other specialty chemicals across all industries throughout the world. While our products are virtually invisible, they play a vital role in ensuring the quality of modern life and we are committed to connecting what matters to solve some of the world's biggest...

  • Bilingual Order Management Associate

    hace 3 semanas

    Orotina, Costa Rica Solventum A tiempo completo

    **Job Description**: Bilingual Order Management Associate (Solventum) 3M Health Care is now Solventum At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health,...

  • Customer Success Manager

    hace 2 semanas

    Orotina, Costa Rica Tek Experts A tiempo completo

    Overview: **Driving exceptional outcomes with purpose-built solutions.** Tek Experts is a tech services and support company focused on delivering specialized and unique solutions for clients. We’re problem solvers, engagers, and creative thinkers who always strive to help our customers succeed. Our agile, relationship-based support helps the largest, most...

  • Customer Service Advisor

    hace 2 semanas

    Orotina, Costa Rica Tek Experts A tiempo completo

    Overview: We’re looking for a customer-oriented Customer Service Advisor (Escalations) to support our clients with excellent customer service while managing high-severity issues. You’ll be proactive in communicating with our customers and ensuring a positive support experience at all levels of the support structure. In this role, you’ll act as liaison...

  • Latam Bilingual Pricing Analyst

    hace 2 semanas

    Orotina, Costa Rica 3M A tiempo completo

    Job Description: Collaborate with Innovative 3Mers Around the World Choosing where to start and grow your career has a major impact on your professional and personal life, so it's equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and...