Specialist - Knowledge Management Services

hace 2 días

San José, Costa Rica Boston Consulting Group A tiempo completo

**WHAT YOU'LL DO**:
As a Specialist, you will be supporting Principal Investors & Private Equity (PIPE) Practice Area focusing on both knowledge curation and knowledge capture activities, including identifying, collecting and sanitizing meaningful content across document repositories and sharing it back with the broader BCG community. You would support your Content Manager across different Practice Area initiatives.

Additionally, you will be closely working with junior and senior team members, in providing exceptional customer service to Topic, Case and Practice Areas teams. You would also participate in basic coaching and mentoring of junior team members. This is not a client-facing role.

BCG’s PIPE Practice Area works with the world’s largest investment firms, serving six client asset classes: Private Equity, Hedge Funds, Infrastructure & Real Estate Funds, Family Offices, Sovereign Wealth Funds and Pension Plans. Likewise, PIPE topics cut across not only these asset classes, but also across industries (e.g., Health Care, Consumer, Technology, etc.) and sub-topics (e.g., Tech Capital, Private Credit, Environmental, Social and Governance, etc.).

**YOU'RE GOOD AT**:

- Capturing content from high-impact cases in BCG’s PIPE Practice, under supervision of the Content Manager (Team Lead) and senior team member and in close collaboration with the case teams
- Codifying and story lining relevant packages and IP (case vignettes, case examples, methods and tools) while working closely with the case teams, knowledge analysts and senior team members
- Conducting sanitization services to provide high quality of work with successful response rates from case teams while meeting high BCG confidentiality standards
- Coordinating with the case/ project team members to verify the viability of created packages and incorporating feedback and suggestions from case teams, Content Manager and Knowledge Analysts
- Publishing final output on internal Knowledge sharing systems
- Engaging proactively in activities to improve the Content Management Process and satisfaction of consultants with the PIPE content base
- Coaching and assisting junior KMS team members

**YOU BRING (EXPERIENCE & QUALIFICATIONS)**:

- Bachelor's Degree required (advanced degree preferred)
- 2-4 years of general knowledge/content management and/or research experience (e.g., within a professional services firm, academia, etc.)
- Good general understanding and interest in private capital, such as private equity, and the investment due diligence process
- Good business knowledge and proficiency with research techniques/approaches
- A proactive and customer-oriented mindset and the ambition to contribute to a “winning team” culture - bringing content curation for Technology Advantage to the next level with visible impact for BCG consulting

**YOU'LL WORK WITH**:
The Knowledge & Collaboration Services (KCS) team is a specialized group within the Knowledge Practice Area that will work closely with BCG Practice Areas and Topic Teams to locate, extract and sanitize targeted content from across BCG repositories. The extracted content will then be curated into knowledge products and other materials. The KCS team will collaborate with Topic Teams to align content retrieval efforts with topic-specific knowledge needs.

The ultimate goal of KCS is to improve BCG's intellectual property base (with a focus on data, benchmarks, analytical information, methodologies, frameworks, etc), provide leverage to knowledge content creators, and improve operations and productivity by reducing duplicate work.

The first phase of the KSS' operations will start with a focus on two topic areas, and will then be grown and its services expanded based on proven capabilities and success.

**ADDITIONAL INFORMATION**:
Knowledge & Collaboration Solutions team members are the gatekeepers to both internal and external knowledge at BCG. We deliver end-to-end content lifecycle as well as enable unparalleled collaboration across BCG and its clients. We create opportunities for BCGers to increase productivity, efficiency and connectivity by delivering a suite of knowledge and collaboration tools and leverage digital product management, data science and analytics to do so. We equip over 20,000 BCGers around the globe with bespoke access to external experts and a variety of data and research tools to ensure the most timely and relevant information is readily available.

KCS is made up of a diverse and cross functional team of specialists, project managers, and change agents who provide BCG with seamless access to a fully integrated knowledge ecosystem and a portfolio of digital collaboration tools allowing BCG to work smarter while driving commercial excellence and empowering innovation. We rely on team members with a diversity of talents, skills and experiences to keep BCG in the know.

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