Lead Specialist

hace 2 días


San José, Costa Rica Boston Consulting Group A tiempo completo

**WHAT YOU'LL DO**:
As a Lead Specialist, you will be supporting Principal Investors & Private Equity (PIPE) Practice Area in a player & coach model. This individual contributor role is a split between:
- Executing the content management strategy by capturing, building and organizing BCG’s intellectual assets on the intranet.- Managing a team of Specialists aligned to PIPE in providing exceptional customer service to Topic, Case and Practice Areas teams. The role will also entail several managerial and supervisory tasks ensuring regular updates to the leadership

on various key performance metrics around productivity, throughput, quality, efficacy, and team karma.

BCG’s PIPE Practice Area works with the world’s largest investment firms, serving six client asset classes: Private Equity, Hedge Funds, Infrastructure & Real Estate Funds, Family Offices, Sovereign Wealth Funds and Pension Plans. Likewise, PIPE topics cut across not only these asset classes, but also across industries (e.g., Health Care, Consumer, Technology, etc.) and sub-topics (e.g., Tech Capital, Private Credit, Environmental, Social and Governance, etc.).

**YOU'RE GOOD AT**:

- Support the Content Manager in developing overall content strategy for the Principal Investors & Private Equity Practice Area given knowledge of content management processes and business needs
- Drives & executes the process around collecting and categorizing case information through case close phone calls
- Shares best practices across topics teams; able to make direct and specific edits to improve content when appropriate
- Ensures content maps are set up for the identified topics and tracks completeness and availability, helps topics team navigation
- Responsible for content auditing, ensuring proper upkeep of the pages with the most relevant, latest and greatest materials in coordination with the PA Knowledge Team
- Ensuring high quality standards for the PA and keeping key knowledge sources up to date and ready for use
- Accountable for running the curation process from PA side: Check with targeted case teams - agreed with PA KT to see when it makes sense to engage on curation
- Create and send regular reports on content usage and relevancy
- Provides regular updates through use of several tools and dashboards to the PA LT and central LT.
- Plays a crucial role in project management of several PA content related initiatives and special projects and constantly strives for innovating the processes by challenging the status quo.
- Provides day-to-day apprenticeship & coaching for junior staff and assists in long term professional development and performance evaluation

**YOU BRING (EXPERIENCE & QUALIFICATIONS)**:

- 7+ years of experience demonstrating advanced knowledge and content mgmt.
- Bachelor’s degree required, advanced degree preferred, with demonstrated high academic achievement, preferably in Information Management, Business Administration or a related topic to or Principal Investors & Private Equity (PIPE). Other advanced degrees are accepted as well.
- Knowledge and familiarity with relevant topics/ sub-topics such as - Principal Investor Asset classes (Private Equity, Sovereign Wealth Funds, Pension Plans, and/or Family Offices) or diligence more broadly
- Strong understanding of the consulting space and knowledge services and management processes in consulting firms
- Ability to drive business processes with a diverse and global set of senior stakeholders
- Sound business knowledge; advanced KM capabilities with well-developed techniques and approaches
- Fluency in English; other languages requested in certain locations
- Outstanding interpersonal and communication skills to interact with internal and external stakeholder while working in a global collaborative team environment

**YOU'LL WORK WITH**:
The Knowledge organization that works in close collaboration with the case teams and other groups within our firm to help create, retrieve, organize, and analyse the knowledge that enables BCG to deliver superior business value for clients. Our role is to be a trusted partner and catalyst for all parts of BCG in building the development of knowledge as a core competitive advantage - and advancing our firm’s reputation as a global leader in business consulting. Ultimately, our efforts create a firm-wide culture of knowledge sharing and collaboration

**ADDITIONAL INFORMATION**:
The Knowledge organization that works in close collaboration with the case teams and other groups within our firm to help create, retrieve, organize, and analyse the knowledge that enables BCG to deliver superior business value for clients. Our role is to be a trusted partner and catalyst for all parts of BCG in building the development of knowledge as a core competitive advantage - and advancing our firm’s reputation as a global leader in business consulting. Ultimately, our efforts create a firm-wide culture of knowledge sharing and collaboration



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