Service Desk L1 Support

hace 1 día


San José, Costa Rica DXC Technology A tiempo completo

**_ Job Description:_**
- Provides level 1 technical support to users for moderately complex computer-related technical problems.
- Troubleshooting Hardware / Networking/ Operating systems/Applications and other related technical queries/issues.
- Logs and tracks inquiries using an incident management database and maintains history records and related incident documentation.
- Provide remote support to customer issues using probing and technical skills. Also, explain the solution to the user in a way that non-technical users understand
- Good customer handling skills
- Flexible to work in different shifts;
- **_ Responsibilities _**
- Answer contacts promptly and professionally
- Log/Validate all contacts to the CRM, including all relevant and required information
- Resolve a high percentage of customer problems using the relevant tools and systems
- Complete follow-on actions as appropriate
- Invoke ticket Elevation/Escalation Procedures within defined time frames
- Adhere to Policies & Procedures (compliance)
- Work to achieve individual and team goals
- Protect confidential and sensitive information and materials
- Accomplish other duties as required
- Knowledge of Microsoft Office
- Multi-task and prioritize
- Manage commitments to the Customer, Manager, Supervisors, and Support Staff
- Working in shifts as per requirements
- **_ Technical Skills required_**
- Graduate in any stream **preferably** Engineering
- 1 year of experience in similar roles
- Advanced English Level
- ** Willing to work on-site and rotative shifts**.



  • San José, San José, Costa Rica Encore Theme A tiempo completo

    Job OverviewWe are seeking a highly skilled and motivated Service Desk Support Specialist to join our Encore Theme team. As a key member of our service delivery team, you will be responsible for providing exceptional technical support to our clients.

  • Service Desk Analyst

    hace 3 semanas


    San José, Costa Rica Encore Theme A tiempo completo

    San Jose, Costa Rica - 2928163 **_Role Purpose_** - The purpose of this role is to the first point of contact for theB2B users who call Wipro Service Desk to troubleshoot appropriate enduser issues in line with Wipro’s Service Desk objectives_ **_ Do_** **Be responsible for primary user support and customer service** - Learn fundamental operations of...

  • Service Desk Analyst

    hace 7 meses


    San José, Costa Rica Wipro Limited A tiempo completo

    Overview: **_ Role Purpose_** - The purpose of this role is to the first point of contact for theB2B users who call Wipro Service Desk to troubleshoot appropriate enduser issues in line with Wipro’s Service Desk objectives_ **_ Do_** - ** Be responsible for primary user support and customer service** - _ Learn fundamental operations of commonly-used...

  • Service Desk Analyst

    hace 4 días


    San José, Costa Rica Encore Theme A tiempo completo

    San Jose, Costa Rica - 2881825 **_Role Purpose_** - The purpose of this role is to the first point of contact for theB2B users who call Wipro Service Desk to troubleshoot appropriate enduser issues in line with Wipro’s Service Desk objectives_ **_ Do_** **Be responsible for primary user support and customer service** - Learn fundamental operations of...


  • San José, San José, Costa Rica Joby Aero, Inc. A tiempo completo

    **About Avionyx S.A.**We are a leading software engineering services company based in Costa Rica, fully owned by Joby Aviation in California. As an AS-9100D certified company and in business since 1989, we provide expert, high-quality, full-lifecycle avionics software and hardware engineering services for eVTOL/UAM, rotorcraft, and fixed wing aircraft,...

  • Service Desk Analyst

    hace 2 semanas


    San José, Costa Rica Wipro Limited A tiempo completo

    Overview: We have an open position for a Service Desk Analyst! **Key Skills Required**: - IT Service Desk experience 1 year - Good English communication skills written and oral. - Excellent troubleshooting skills (O365/VPN/Skype/Printer/Active Directory/MS-Office etc) - Understanding of Windows 7 & 10 operating system - Assisting with...


  • San José, Costa Rica Joby Aero, Inc. A tiempo completo

    Avionyx Overview: Avionyx S.A. is a software engineering services company based in Heredia, Costa Rica, fully owned by Joby Aviation in Santa Cruz, CA. As an AS-9100D company and in business since 1989, Avionyx provides expert, high-quality, full-lifecycle avionics software and hardware engineering services for eVTOL/UAM, rotorcraft and fixed wing aircraft,...


  • San José, Costa Rica Object Technology Solution A tiempo completo

    **About us**: OTSI is a leading global technology company offering solutions, consulting, and managed services for businesses worldwide since 1999. OTSI serves clients from its 15 offices across 6 countries around the globe with a “Follow-the-Sun” model. Headquartered in Overland Park, Kansas, we have a strong presence in North America, Central America,...


  • San José, Costa Rica Joby Aero, Inc. A tiempo completo

    Avionyx Overview: IT Service Desk Engineer Job Overview: An IT Site Admin would operate on premise at a Joby worksite providing Tier 2/3 support for network, server, storage, conference media, telephony, and R&D compute systems. Operating in conjunction with the IT Network and IT Infrastructure teams as on-site resources to troubleshoot, implement, and...


  • San José, San José, Costa Rica Midland Credit Management, Inc. A tiempo completo

    We are committed to empowering consumers to achieve financial recovery and improve their lives. As a global company, we strive to create a diverse team of over 4,000 employees who bring innovative ideas, collaboration spirit, and a passion for achieving breakthrough results.The Level I Service Desk Technician's role is to ensure seamless computer operation...


  • San Francisco, Heredia, Costa Rica Infotree Global Solutions A tiempo completo

    About UsAt Infotree Global Solutions, we strive to provide exceptional IT support to our clients.Job SummaryWe are seeking a highly skilled Help Desk/Service Desk Support Specialist to join our team. The successful candidate will be responsible for providing top-notch support for desktop systems, knowledge management, and various software applications.Key...


  • San José, Costa Rica Wipro Limited A tiempo completo

    San Jose, Costa Rica - Tech Hiring - 3058121 **Job Description**: - A PROUD HISTORY OF OVER 75 YEARS - FY22 REVENUE 10.4 BN USD - WE’RE PRESENT IN 66 COUNTRIES - OVER 1,400 ACTIVE GLOBAL CLIENTS **Requirements**: - IT Service Desk experience 1 year - Advanced Portuguese B2+ - Good English communication skills written and oral. - Excellent...


  • San José, Costa Rica Midland Credit Management, Inc. A tiempo completo

    **About Us** We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by...

  • IT Support

    hace 1 semana


    San José, Costa Rica World Fuel Services A tiempo completo

    At World Fuel Services, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance...

  • Service Desk Analyst

    hace 7 meses


    San José, Costa Rica Wipro Limited A tiempo completo

    San Jose, Costa Rica - Tech Hiring - 3058119 **Job Description**: - Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging...

  • Service Desk Analyst

    hace 1 semana


    San José, Costa Rica Wipro Limited A tiempo completo

    Overview: **Key Skills Required**: - IT Service Desk experience 1 year - Good English communication skills written and oral. - Excellent troubleshooting skills (O365/VPN/Skype/Printer/Active Directory/MS-Office etc) - Understanding of Windows 7 & 10 operating system - Assisting with configuring/troubleshooting of Software and Hardware - Experience working...


  • San José, Costa Rica INTEL A tiempo completo

    IDC (Intel Developer Cloud) Service Desk Engineer monitors team performance of inbound alerts and ticket queues to ensure service targets and goals are met on a day to day basis. Prepares team performance reports and presents in Weekly or Monthly Operation. Review Meeting with Level 1 and 3 groups. Helps newly hired employees to successfully integrate to...


  • San José, Costa Rica INTEL A tiempo completo

    TD ATA Central Automation Operations team is looking for an Operations Support Technician. This individual will have the opportunity to learn a variety of technical and manufacturing skills, from operations to computing equipment repair and troubleshooting, in a demanding and challenging production environment. In this position you will be providing...


  • San José, San José, Costa Rica Tek Experts A tiempo completo

    Role SummaryWe're seeking a Service Desk Administrator with excellent customer service skills to serve as a communication channel between customers and the technical team.About the RoleAs a Service Desk Administrator, you will manage customer expectations and set the organizational standard for customer engagement. Your primary goal will be to mediate...

  • IT Support Specialist

    hace 2 meses


    San Francisco, Heredia, Costa Rica Global Services Business A tiempo completo

    An esteemed Global Services Business is seeking a highly skilled IT Support Specialist to provide exceptional help desk services. This role requires advanced English communication skills and the ability to troubleshoot technical issues for clients and contractors onsite.Key Responsibilities:Provide Help Desk Support onsite for all client employees and...