Senior Enablement Specialist

hace 6 días

San José, Costa Rica Cloud Software Group A tiempo completo

**Better work begins at ShareFile**:
ShareFile is a place where you can stretch, grow, and make an impact every day. We move fast here, thrive in gray zones, and are committed to putting the customer first. We value the whole you - your ideas, your inspirations, your aspirations, your initiative - and leadership gives us the space to explore and the feedback to help us grow. And the best part? We do it all as a team. At ShareFile, we thrive as one. We always take care of each other because we succeed when we all succeed.

We help organizations deliver a modern client experience with secure, easy-to-use technology that streamlines document and client-facing workflows. With more than 90,000 customers and 3 million licensed users worldwide, ShareFile empowers people to focus on the work that matters most and is dedicated to making working lives everywhere better, simpler, and more fulfilling.

**Grow at ShareFile**:
So how can you contribute as part of the ShareFile team? We are searching for someone who can help us make a little magic for our customers and their clients every day. We want someone with emotional intelligence, communication skills, critical thinking, and drive to make an impact on our team. In the Senior Enablement Specialist role, you will support our Sales Engineering and Customer Success Engineering teams that work with our customers both pre and post sale to learn and get the most from ShareFile. This includes:

- Build and maintain an onboarding journey for Sales Engineers and Customer Success Engineers across technical skills, soft skills, product knowledge, and internal systems
- Constantly upskill the team across key areas by creating and delivering training content across multiple channels and delivery methods
- Regularly align with enablement teammates and stakeholders across the business
- Work with other enablement team members on cross-functional projects that impact sales and support teams
- Work with our technical enablement specialists to educate the team about new product developments
- Work with management to establish and maintain processes across the team.
- Facilitate interactive and engaging learning experiences
- Work with existing enablement team members to maintain your team’s Learning Management System courses and assets
- Support the team to meet and exceed their Key Performance Metrics across categories like:

- Customer Success Engineering Metrics
- Net Revenue Retention (NRR)
- CSAT & NPS
- First Active Use & Meaningful Active Use
- Sales Engineering Metrics
- Average Deal Size
- Deal Velocity
- Total Revenue

**Basic Qualifications**:

- 5+ years of experience in either Enablement, Customer Success, or Sales Engineering
- Bachelor’s Degree or equivalent
- CRM experience, ideally Salesforce
- LMS experience, ideally Mindtickle
- Experience creating engaging enablement and learning content across multiple media
- Excellent demonstrable skills across
- Communication
- Critical Thinking
- Drive
- Emotional Intelligence
- A genuine passion for helping people grow and develop as professionals and as people

**Preferred Qualifications**:

- Experience building and delivering an onboarding experience for a sales, support, or customer success team
- Experience building or driving personal growth and development programs to grow a teams’ skills outside of their core competencies
- A data-driven mindset with the ability to measure the performance of enablement materials and connect them to key business outcomes
- Industry knowledge in Accounting, Legal, Finance, and other document-heavy businesses

**About Us**:
Citrix and TIBCO recently merged to create Cloud Software Group, now one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value diverse lived experiences, passion for technology, and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap - a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.

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