Workday Support Specialist
hace 2 semanas
Workday Support Specialist
At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create.
Our Global Business Services (GBS), in San Jose, Costa Rica is an attractive workplace, which delivers high quality multi-functional services, provides functional expertise, and ensures a continuous improvement of our process portfolio, together with the regional spokes and local organizations across the globe.
Workday Support Specialist is part of the Workday Support team. Workday Support Specialist will get an opportunity to work on incidents, service requests and process improvements.
Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.
About the job
Your main duties, depending on the role and seniority level, may include, but are not limited to the following:
- Day-to-day ticket resolution as a part of Workday support serving globally.
- Regular contact with the Workday key users across the globe in order to resolve Workday related queries
- Troubleshoot issues and coordinate issue resolution with operations teams, ensure escalation if applicable
- Ability to deliver independently with little help from the SME.
- Have a very good knowledge to find out solutions to problems from Workday Community.
- See and understand the ‘holistic picture’ and recognize and understand any impacts to system landscape
- Understand and follow Data Governance, support initiatives for ensuring data quality and if necessary highlight data quality issues
- Trainings & knowledge sharing with the other team members
About you
We are looking for a unique and amazing talent, who brings along the following:
- At least 3-yeas extensive hands-on experience in Workday in core HCM and at least two of the following functional areas: Recruiting, Security, Talent, Time & Absence Management and Reporting.
- Excellent understanding of HR Processes
- Experience in understanding configuration of the system (e.g. analyze business processes or EIB) is a must
- Experience with Reporting. Knowledge of calculated fields is preferable.
- Service orientation and service partnership attitude
- Strong IT and systems affinity and enjoying working with IT systems
- Continuous improvement mindset combined with a solution orientated work approach
- Flexible and agile personality with strong coordinative and organizational skills enjoying the work in an international team
- Strong analytical skills with the ability to read and interpret data
- Ability to deal with complexity and to work under time pressure
- Fluency in English, additional language skills are plus
About Swarovski
Swarovski is a Wonderlab where magic and science meet.
Swarovski unifies all parts of its organization under one spellbinding idea and brings forward a wondrous new world of crystal craftsmanship. Founded in 1895 in Austria, the company designs, manufactures and sells the world’s highest quality crystal, genuine gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group.
A responsible relationship with people and the planet has always been an integral part of Swarovski’s heritage. This manifests today in the company’s well-established sustainability agenda with youth-focused education programs and foundations to promote human empowerment and conserve natural resources to achieve positive social impact.
Working for us is more than just a job - it's being part of a beloved brand, steeped in heritage, and renowned worldwide for quality and craftsmanship. We offer a competitive salary, learning and developing opportunities and provide a wide range of benefits (lunch card, private medical care, multisport card and more).
-
Workday Support Specialist
hace 7 meses
San Rafael, Costa Rica Swarovski A tiempo completoAn attractive work place in the Global Business Services (GBS) Center of Swarovski, based in San José, Costa Rica. The GBS develops and delivers high quality multi-functional services, provides functional expertise and ensures a continuous improvement of its process portfolio, together with the GBS Center Gdansk, Poland, the regional GBS Center APAC and...
-
Integration Specialist
hace 2 meses
San Francisco, Heredia, Costa Rica Workday A tiempo completoAbout the RoleWe're looking for a talented Integration Specialist to join our team at Workday. As an Integration Specialist, you will play a key role in enabling our clients to achieve system integrations between their Workday system and third-party business applications. With Workday's Enterprise Service Bus (ESB) technology, you will be responsible for...
-
Technical Support Delivery Specialist
hace 2 meses
San Francisco, Heredia, Costa Rica Workday A tiempo completoAbout the RoleAs a Technical Support Delivery Analyst at Workday, you will play a critical role in delivering exceptional customer service and support to our clients.Your primary focus will be on handling a queue of financial support cases, prioritizing issues based on severity and customer impact.You will work closely with Product Managers, QA, and...
-
Highly Skilled Technical Support Specialist
hace 2 meses
San Francisco, Heredia, Costa Rica Workday A tiempo completoAbout WorkdayWe are passionate about the business of enterprise applications and focused on the customer. We work hard and take ourselves seriously, but we also like to have fun.Our company was founded on the idea of revolutionizing the enterprise software market. Our culture drives our value of putting our people first. Every Workmate's happiness,...
-
Operational Finance Specialist
hace 2 meses
San Francisco, Heredia, Costa Rica Workday A tiempo completoYour career will shine brighter at Workday, where our people-first culture revolutionized the enterprise software market. We prioritize employee happiness, development, and contribution.About the TeamOur team consists of dedicated professionals with diverse experiences and backgrounds. We promote core values with strong dedication to employees. As a Senior...
-
Sales Performance Optimization Specialist
hace 2 meses
San Francisco, Heredia, Costa Rica Workday A tiempo completoAbout UsWorkday is a company that puts its people first, driven by a culture of innovation and collaboration. We strive to create a healthy work environment where employees feel encouraged to shine.About the RoleThe Sales Performance Optimization Specialist will join our growing team to manage prospecting sequences, incorporate high-priority marketing assets...
-
Data Conversion Specialist
hace 2 meses
San Francisco, Heredia, Costa Rica Workday A tiempo completoAbout the RoleThe Technical Consultant at Workday works closely with the client's project team to design, develop, and deploy a customer's various technical requirements. This includes integrations between Workday and adjacent systems in the customer landscape, migration of data from existing customer systems to Workday, and relevant reporting and analytic...
-
Experienced Customer Support Professional
hace 3 semanas
San Francisco, Heredia, Costa Rica Workday A tiempo completoCompany OverviewWorkday is a company that truly believes in its mission. Our focus on putting people first has made us a leader in the enterprise software market.We're passionate about our work and committed to excellence, which is why we're looking for talented individuals to join our team.About the RoleWe have an exciting opportunity for a Customer Support...
-
Customer Support Specialist
hace 2 meses
San Francisco, Heredia, Costa Rica Workday A tiempo completoCompany OverviewWorkday es una empresa líder en software empresarial que se centra en la experiencia del cliente y la innovación. Nuestra misión es ayudar a las organizaciones a lograr su potencial transformando la manera en que trabajan.Sobre el puestoNuestro equipo de soporte está buscando a un especialista en apoyo al cliente con experiencia en...
-
Hcm Support Analytics Specialist
hace 2 meses
San Francisco, Heredia, Costa Rica Workday A tiempo completoAbout the Role:Como analista de prestacion de soporte tecnico, brindara soporte tecnico a clientes y consultores para productos y aplicaciones complejos. Diagnosticara y solucionara problemas de software altamente tecnicos y sofisticados, informara problemas operativos/defectos de productos a los equipos de ingenieria y colaborara con multiples partes a...
-
Hiring for a Global Workday Expert
hace 4 días
San José, San José, Costa Rica Stt Group A tiempo completoCompany Overview">We are the Stt Group, a dynamic organization committed to delivering exceptional services and solutions. Our mission is to empower our clients with cutting-edge technology and expertise.">About the Project">The Boreal Project aims to revolutionize payroll processing in Latin America by implementing Workday as a single data source for Human...
-
Financial Services Technical Specialist
hace 2 meses
San Francisco, Heredia, Costa Rica Workday A tiempo completoAbout the RoleThe Integration Support Analyst is a technical position where you will serve as the primary customer point of contact, ensuring that each interaction is handled with a professional attitude and a superior level of service.This role requires a self-motivated, customer-focused professional with strong follow-through, who consistently keeps...
-
Talent Acquisition Specialist
hace 2 meses
San Francisco, Heredia, Costa Rica Workday A tiempo completoEn Workday, estamos cambiando la forma en que las empresas interactúan con los talentos. Nuestra cultura es central para nuestra misión, y estamos buscando a alguien que se una a nuestro equipo de Adquisición de Talentos. Este equipo es crucial para crear la comunidad de talentos más envidiable y conectada del mundo, que continúa impulsando el...
-
Cloud Integration Architect
hace 3 semanas
San Francisco, Heredia, Costa Rica Workday A tiempo completoAbout the RoleWe promote Workday's core values, with 'Employees' being our first priority. This is why we offer flexible work schedules, empower you to follow your desired career path to achieve professional and personal goals, encourage work-life balance and wellbeing, and are proud to champion equal opportunities for everyone.As a key member of our team,...
-
Financial Operations Specialist
hace 2 meses
San Francisco, Heredia, Costa Rica Workday A tiempo completoAt Workday, we're revolutionizing the enterprise software market with our cutting-edge solutions. Our people-first approach prioritizes community and the planet while driving profitability.Job DescriptionWe're seeking a skilled Financial Operations Specialist to join our team of professional accountants. In this role, you'll drive process improvement, build...
-
Enterprise Client Solutions Specialist
hace 3 semanas
San Francisco, Heredia, Costa Rica Workday A tiempo completoTrabajamos para transformar el software de empresas, y como Talento Técnico de Cuentas en Workday, eres parte clave de esta revolución. En este rol, interactuarás con las cuentas estratégicas más importantes de la empresa, construyendo relaciones sólidas con ellos.Nuestro equipo trabaja incansablemente para brindar un apoyo personalizado a nuestros...
-
Treasury Finance Specialist
hace 2 meses
San Francisco, Heredia, Costa Rica Workday A tiempo completoWorkday Treasury Manager Job DescriptionAbout WorkdayAt Workday, we're passionate about revolutionizing the enterprise software market. Our culture is driven by our value of putting our people first, and we prioritize the happiness, development, and contribution of every team member. We believe a healthy employee-centric, collaborative culture is essential...
-
Workday Configuration Expert
hace 2 semanas
San Francisco, Heredia, Costa Rica Citi A tiempo completo**Job Description:**Citi seeks a skilled Workday configuration expert to join our team in Mexico. This individual will be responsible for leading the design and implementation of Workday HCM changes, working closely with business users and technologists to exchange information.Responsibilities:Collaborate with business partners to understand requirements and...
-
Global Services Operations Analyst
hace 3 semanas
San Francisco, Heredia, Costa Rica Workday A tiempo completoEstablecer un trabajo exitoso en la empresa Workday es una gran oportunidad para desarrollar tu carrera. Nuestra cultura centrada en el empleado se basa en valores como la colaboración y el bienestar, lo que crea un ambiente propicio para el crecimiento personal y profesional.La función de Servicios de Operaciones del equipo de Entrega opera dentro del...
-
Workday Configuration Expert
hace 2 meses
San Francisco, Heredia, Costa Rica Citi A tiempo completoAbout the RoleThe Senior Workday Functional Lead will lead research, analysis, design and implementation of required Workday HCM changes in support of Mexico divestiture. This role requires strong collaboration with business partners to understand requirements and design end-to-end solutions.Key ResponsibilitiesConsult with users to solve complex system...
