Financial Services Technical Specialist

hace 2 meses


San Francisco, Heredia, Costa Rica Workday A tiempo completo

About the Role

The Integration Support Analyst is a technical position where you will serve as the primary customer point of contact, ensuring that each interaction is handled with a professional attitude and a superior level of service.

This role requires a self-motivated, customer-focused professional with strong follow-through, who consistently keeps commitments to projects, customers, and fellow employees.

In this position, you will work through exciting problems, motivate change, and implement solutions. You will handle time-critical issues, build solid relationships with our customers, and collaborate with Product Managers, QA, and Development to determine solutions or workarounds.

You will balance ownership of existing case load while troubleshooting newly discovered issues, maintain your knowledge of new functionality and compliance changes, and maintain certifications and training as required for the role.

You will also get involved with initiatives, councils, and projects that inspire your passion in support, use your energy, drive, and resourcefulness to encourage, mentor, and coach others throughout the company, and participate in rostered shifts as part of our 24/7 Global Support shifts.

About the Team

At Workday, we take a different approach to Enterprise Software, designing intuitive experiences that users love. Our customers see us as a partner in every sense of the word, committed to helping them deftly lead their organization in a changing world.

The goal of our team is to ensure Workday delivers an excellent user experience. You will be part of a group of specialists that support Payroll Integrations and related Web Services / APIs.



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