Ver más Contraer

Sales Support Representative

hace 4 semanas

Orotina, Costa Rica Solventum A tiempo completo

**Job Description**:
Sales Support Representative (Solventum)

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role

The person hired for the position of Sales Support Representative will handle varied internal customer transactions; including inbound calls, customer sample order entry and servicing customer accounts; communicate with other departments and providers to research and resolve issues, identify and implement service solutions; monitor progress using service measurement systems; identify areas to improve communications and efficiency of operations through continuous improvement efforts; work to enhance knowledge in key service areas; and other duties as assigned.

As a Sales Support Representative you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

- Acts as the primary liaison with internal customers.
- Communicates clearly and professionally with the customer by telephone and/or written correspondence.
- Educates and informs internal customers of various processes and directs to appropriate resources.
- Has knowledge and understanding of the current processing systems and can provide service to internal and external customers.
- Handles internal and external customer inquiries, claims and complaints; interprets policies and regulations, investigates problems; and communicate with other departments and providers to research and resolve issues, identify, and implement service solutions.
- Practices first call resolution with internal and external customers; improves customer satisfaction by identifying patterns of problems and barriers to solutions. Provides insight to resolve problems.
- Participates in and maintains a quality service culture.
- Participates in or leads department initiatives and shares knowledge with colleagues.
- Responsible for completing assigned tasks within Service Level Agreement targets.
- May be required to generate and provide reports and analytics directly related to the function.
- Continuous improvement of processes which may include identifying opportunities to improve data quality & reduce cycle times.
- Responsible for monitoring work queues in SAP and Salesforce for new requests.
- May include training and development skills for new hires.
- Act according to Solventum regulation and policies.

Your Skills and Expertise

Basic Qualifications:

- Bachelor’s degree or higher from an accredited learning institution
- Minimum one (1) year of experience in customer service and/or sales
- English level: 90% proficiency (written and spoken).

Preferred Qualifications:

- Salesforce system experience is preferred.
- Experienced with cross-functional project participation.
- Possesses exceptional customer service competencies.
- Enjoys helping and interacting with other people in a professional, courteous manner and provide continuous attention to customer satisfaction.
- Ability to resolve conflicts effectively and take the initiative to resolve issues quickly before they become problems.
- Ability to work in a high volume rapidly changing environment.
- Ability to work in a team environment and willing to collaborate and compromise, including team leadership.
- Strong Active Listening skills.
- Ability to follow through with commitments and show concern for the needs of others.
- Excellent oral and written communication, including presentation skills.
- PC literate, including Microsoft Office Suite
- Strong organizational and multitasking skills with the ability to stay focused on prioritized tasks.
- Good interpersonal skills.
- Clear and conceptual thinking ability; excellent judgment and discretion.
- Ability to handle work-related stress; handle multiple priorities simultaneously; and meet deadlines.
- SAP System knowledge preferred.

Work location:

- Remote

Travel: Occasionally to Headquarter office

Relocation Assistance: None

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being

Solventum offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, Solventum regular

Tenemos otros empleos actuales relacionados con este campo que puede encontrar a continuación

  • Sales Support Representative

    hace 2 semanas

    Orotina, Costa Rica Solventum A tiempo completo

    Job Description:Sales Support Representative (Solventum)3M Health Care is now SolventumAt Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data...

  • Sales Support Representative

    hace 2 meses

    Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: 3M is seeking a Sales Support Representative for Sample Center LATAM Team region located in San Jose, Costa Rica. Job Summary: The person hired for the position of Sales Support Representative will handle varied internal customer transactions; customer sample order management (entry, inventory, documentation, others) and servicing...

  • Sales Support Representative

    hace 2 días

    Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: 3M is seeking a Sales Support Representative for Sample Center LATAM Team region located in San Jose, Costa Rica. Job Summary: The person hired for the position of Sales Support Representative will handle varied internal customer transactions; customer sample order management (entry, inventory, documentation, others) and servicing...

  • Sales Support Representative

    hace 2 semanas

    Orotina, Costa Rica 3M A tiempo completo

    Job Description:3M is seeking a Sales Support Representative for Sample Center LATAM Team region located in San Jose, Costa Rica.Job Summary:The person hired for the position of Sales Support Representative will handle varied internal customer transactions; customer sample order management (entry, inventory, documentation, others) and servicing customer...

  • Dental Inside Sales Representative

    hace 1 mes

    Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: Envision your future at 3M 3M is seeking an Inside Sales Representative for our Oral Care Solutions Division. This position will be located in Belen, Heredia as part of our Global Service Center in Costa Rica. Job Summary - Initiates actions toward unresolved issues. When necessary, the supervisor is consulted for assistance in problem...

  • Inside Sales Representative

    hace 2 semanas

    Orotina, Costa Rica 3M A tiempo completo

    Job Description:3M is establishing two industry-leading companies, creating value through the spin-off of its Health Care business, while 3M will continue to be a global material science leader, focusing our innovation to win in favorable global megatrends and attractive end markets.This new Health Care Company will be a leading global diversified health...

  • Sales Operations Manager

    hace 3 semanas

    Orotina, Costa Rica PlacidWay A tiempo completo

    We're looking for a proactive Sales Operations Manager to lead our Customer Care and Operations Team. This role combines effective sales management with operational efficiency, driving both customer satisfaction and significant revenue growth. **Core Responsibilities**: 1. **Lead Daily Operations**: Guide the sales team in their daily tasks, ensuring they...

  • Customer Support Representative

    hace 2 meses

    Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: Job Title: Customer Support Representative Collaborate with Innovative 3Mers Around the World Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a...

  • Customer Support Representative

    hace 3 semanas

    Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: Job Title: Customer Support Representative Collaborate with Innovative 3Mers Around the World Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a...

  • Business Development Representative

    hace 3 semanas

    Orotina, Costa Rica Autodesk A tiempo completo

    Job Requisition ID # - 24WD75897 Position Overview Autodesk is disrupting the Design and Manufacturing Industry with Fusion, the only cloud-based solution that offers a complete workflow integrating conceptual design, engineering, and manufacturing. You will report to the Manager of Business Development and work hybrid/remote in the Costa Rica office. The...

  • Territory Sales Representative Manufacturing

    hace 3 semanas

    Orotina, Costa Rica Autodesk A tiempo completo

    Job Requisition ID # - 24WD75065 Position Overview Have you been craving the opportunity to sell something that really makes a difference in the world? Our sales teams have the pleasure of selling a massive suite of incredible products to a community of revolutionary imaginers, makers, builders, engineers, manufacturers, architects, digital game designers...

  • Business Development Representative

    hace 2 semanas

    Orotina, Costa Rica Autodesk A tiempo completo

    Job Requisition ID # 24WD75897Position OverviewAutodesk is disrupting the Design and Manufacturing Industry with Fusion, the only cloud-based solution that offers a complete workflow integrating conceptual design, engineering, and manufacturing. You will report to the Manager of Business Development and work hybrid/remote in the Costa Rica office.The Fusion...

  • Sea Logistics Sales Representative

    hace 3 semanas

    Orotina, Costa Rica Kuehne+Nagel A tiempo completo

    You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. - ** Your Role **:Sea Logistics Sales is responsible for generating new business opportunities with a clear focus on SME customers. They have a thorough, up to date and...

  • Trilingual HR Support Representative

    hace 3 semanas

    Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: 3M Is Hiring a Trilingual HR Support Representative (Spanish-English-Portuguese) This position specializes in the full life-cycle of an employee: From new hires, promotions, transfers, and payrate changes to separations. The work focuses on answering HR, Payroll, Benefit, Stock and policy questions and resolving issues. Provide...

  • Inside Sales Representative

    hace 3 semanas

    Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: 3M is establishing two industry-leading companies, creating value through the spin-off of its Health Care business, while 3M will continue to be a global material science leader, focusing our innovation to win in favorable global megatrends and attractive end markets. This new Health Care Company will be a leading global diversified...

  • Strategic Account Manager, Global Sales

    hace 3 semanas

    Orotina, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Proficient on English language ( written & spoken) - 2+ years of sales or account management experience - Phone/Volume outbound call activity experience - E-Commerce industry or related industry experience - Enterprise Sales or Account Management experience - Highly consultative and solution-oriented - Analytical skill and highly data driven - Ability to...

  • Customer Support Representative

    hace 2 semanas

    Orotina, Costa Rica 3M A tiempo completo

    Job Description:Collaborate with Innovative 3Mers Around the WorldChoosing where to start and grow your career has a major impact on your professional and personal life, so it's equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and...

  • Field Tech Senior Representative

    hace 4 semanas

    Orotina, Costa Rica NTT DATA A tiempo completo

    We are currently seeking a Field Tech Senior Representative to join our team in Belen, Heredia, Costa Rica. - IT support technician to troubleshoot and create solutions that leverage technology to meet the end costumer's business needs in a junior role. This service is on-site and may include the following activities: a. Assembly of equipment (Rollout) b....

  • Field Tech Senior Representative

    hace 4 semanas

    Orotina, Costa Rica Hashmap A tiempo completo

    We are currently seeking a Field Tech Senior Representative to join our team in Belen, Heredia, Costa Rica. - _IT support technician to troubleshoot and create solutions that leverage technology to meet the end costumer's business needs in a junior role. This service is on-site and may include the following activities: - a. Assembly of equipment (Rollout)...

  • Field Tech Senior Representative

    hace 4 días

    Orotina, Costa Rica Hashmap A tiempo completo

    We are currently seeking a Field Tech Senior Representative to join our team in Belen, Heredia, Costa Rica. - _IT support technician to troubleshoot and create solutions that leverage technology to meet the end costumer's business needs in a junior role. This service is on-site and may include the following activities: - a. Assembly of equipment (Rollout)...