Customer Support Representative

hace 2 semanas


Orotina, Costa Rica 3M A tiempo completo

**Job Description**:
Job Title: Customer Support Representative

Collaborate with Innovative 3Mers Around the World

Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3Mers.

This position provides an opportunity to transition from other private, public, government or military experience to a 3M career.

The Impact You’ll Make in this Role

Primary responsibilities include but are not limited to the following:

- Responds to a variety of inbound inquiries and complaints from both internal business partners and external customers, taking action as appropriate:

- Identifying the need
- Assessing the situation
- Providing inquiry resolution and escalation per established processes
- Triages inquiries to other internal areas for resolution
- Documents customer interactions accurately and completely
- Is able to manage entry level questions on
- Product information and technical specs
- Customer service related inquiries
- Triage calls to appropriate areas with 3M for further assistance
- Shares 3M new products and services with customers to meet their requirements

Your Skills and Expertise

To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:
- High School Diploma and a minimum of two (2) years of combined experience engaging, servicing or selling to customers, clients, in a tech support, customer service role- B2 English or higher

Additional qualifications that could help you succeed even further in this role include:

- Possess a bachelor’s degree or higher (completed and verified prior to start)- Knowledge of SalesForce CRM- Possesses exceptional customer service competencies- Enjoys helping and interaction with other people in a friendly, courteous manner and gives continuous attention to customer satisfaction- Ability to work in high-volume, rapidly changing environment- Clear and conceptual thinking ability; excellent judgement of discretion- Previous 3M experience/knowledge with in our systems, processes and businesses- Ability to resolve conflicts effectively and take the initiative to resolve issues quickly before they become problems.- Ability to work in a team environment and willing to collaborate and compromise, including team leadership.- Strong Active Listening skills.- Ability to follow through with commitments and show concern for the needs of others.- Excellent oral and written communication, including presentation skills.- PC literate, including Microsoft Office products, 3M Customer Service systems is a plus.- Strong organizational and multitasking skills with the ability to stay focused on prioritized tasks.- Ability to handle work-related stress; handle multiple priorities simultaneously; and meet deadlines

Supporting Your Well-being

3M offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

Chat with Max

3M es un empleador que ofrece las mismas oportunidades. 3M no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano.

Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M’s business and performance goals. You have flexibility in where and when work gets done. It all depends on where and when you can do your best work.

3M Global Terms of Use and Privacy Statement



  • Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: 3M Is Hiring a Trilingual HR Support Representative (Spanish-English-Portuguese) This position specializes in the full life-cycle of an employee: From new hires, promotions, transfers, and payrate changes to separations. The work focuses on answering HR, Payroll, Benefit, Stock and policy questions and resolving issues. Provide...


  • Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: Job Title Product Application Customer Experience Representative Collaborate with Innovative 3Mers Around the World Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and...


  • Orotina, Costa Rica People Working Corp A tiempo completo

    Important Client of People Working Corp, dedicated to providing education and certification programs, seeks a person to perform functions such as **IT **Customer Service Specialist.** **Requirements**: - Bachelors degree in Management or IT related fields is preferred. - ** Advanced English Language C1**: - Work from Office 100% - San Jose - 1 to 3 years...


  • Orotina, Costa Rica Sysdig A tiempo completo

    We value diversity and open dialog to spur ideas, working closely together to achieve goals. And we're a great place to work too - we were awarded the **_2021 Bay Area Best Places to Work Award from San Francisco Business Times and the Silicon Valley Business Journal_**. We are looking for team members who share our commitment to customers and are willing to...


  • Orotina, Costa Rica JLL A tiempo completo

    JLL supports the Whole You, personally and professionally. This position will work as part of a focused team managing and promoting the employee commute experience and administering the digital elements of the assigned parking program. ESSENTIAL DUTIES AND RESPONSIBILITIES Provide onsite customer support by working in-office 3 or more days per week, with...


  • Orotina, Costa Rica Autodesk A tiempo completo

    Job Requisition ID # - 24WD75897 Position Overview Autodesk is disrupting the Design and Manufacturing Industry with Fusion, the only cloud-based solution that offers a complete workflow integrating conceptual design, engineering, and manufacturing. You will report to the Manager of Business Development and work hybrid/remote in the Costa Rica office. The...


  • Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: - Department Overview - The Customer Incentive Plan Team is part of US Operations. - CIP Team provides administration and support for special prices to Marketing, Sales, and Customer Service personnel in the US. - Job Duties (include but are not limited to): - Executing merchandising rebate validation calculations, Market Development...

  • IT Support Engineer

    hace 3 días


    Orotina, Costa Rica Teceze Ltd A tiempo completo

    Provide first/second level contact and problem resolution for customer issues. - Work with Third Party Vendors to remediate complex AV issues as needed. - Provide timely communication on issue status and resolution. - Maintain ticket updates for all reported incidents. - Install, upgrade, support and troubleshoot for end-user equipment. - Performs remedial...


  • Orotina, Costa Rica JLL A tiempo completo

    JLL supports the Whole You, personally and professionally. This position is responsible for assisting with the implementation and promotion of employee commute programs, including parking, shuttles, rideshare, carpool, bike, and walk options. ESSENTIAL DUTIES AND RESPONSIBILITIES Provide onsite customer support by working in-office 3 or more days per week,...


  • Orotina, Costa Rica Sysdig A tiempo completo

    We value diversity and open dialog to spur ideas, working closely together to achieve goals. And we're a great place to work too - we were awarded the **_2021 Bay Area Best Places to Work Award from San Francisco Business Times and the Silicon Valley Business Journal_**. We are looking for team members who share our commitment to customers and are willing to...

  • Bilingual Inbound Analyst

    hace 4 semanas


    Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: 3M Is Hiring Bilingual Inbound Analysts As a 3M call center representative, you will be a key member of the Medical Solutions Division Advantage Center by enhancing our customers experience with their healthcare needs. You will be interacting with individuals such as: patients, family members, physicians, skilled nursing facilities, and...

  • Bilingual Inbound Analyst

    hace 4 semanas


    Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: As a 3M call center representative, you will be a key member of the Medical Solutions Division Advantage Center by enhancing our customers experience with their healthcare needs. You will be interacting with individuals such as: patients, family members, physicians, skilled nursing facilities, and other healthcare...


  • Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: - Collaborate with Innovative 3Mers Around the World - Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations,...


  • Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: Job Summary The Service Desk Support Analyst provides technical support by phone, chat and web tickets to 3M employees, contractors and vendors, on Windows / iOS, software/hardware technical issues, inquiries and business processes. This position requires technical and functional knowledge of various programs and IT infrastructure, as...


  • Orotina, Costa Rica Autodesk A tiempo completo

    Job Requisition ID # - 24WD75065 Position Overview Have you been craving the opportunity to sell something that really makes a difference in the world? Our sales teams have the pleasure of selling a massive suite of incredible products to a community of revolutionary imaginers, makers, builders, engineers, manufacturers, architects, digital game designers...


  • Orotina, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Amazon is a multi-national technology company and being proficient in English is a required qualification. CVs must be submitted in English as our recruitment team works in several jurisdictions. - High School Diploma - 3+ year(s) of experience in Customer Service and/or Back-Office corporate environments. - B2 English proficiency or higher. - Experience in...

  • Team Manager

    hace 4 semanas


    Orotina, Costa Rica Tek Experts A tiempo completo

    Overview: We are looking for a Team Manager to build, manage, and develop a team of 15-20 support engineers and ensure the team delivers exceptional customer service. As a key business leader, you will be a point of contact for customers, delivery teams, and senior management from Tek Experts and our clients. **Driving exceptional outcomes with...

  • Edi Analyst

    hace 4 semanas


    Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: Collaborate with Innovative 3Mers Around the World Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations,...


  • Orotina, Costa Rica Pfizer A tiempo completo

    Recruiter - Pfizer - Location - Escazu, Costa Rica- Costa Rica- Costa Rica- Salary - Competitive - Posted - 20 Apr 2023 - Closes - 20 May 2023 - Ref - 4855790 - Sector - Science and Pharmaceutical - Contract Type - Full time - Hours - Full Time **What You Will Achieve** **How You Will Achieve It** - Execute key operational components of the end to end...


  • Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: Oral Care Custom Smile Solution Clinical Advisor Tx Design Job description: Collaborate with Innovative 3Mers Around the World Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will...