HR Services Senior Representative

hace 2 semanas

Orotina, Costa Rica 3M A tiempo completo

**Job Description**:
3M Is Hiring a Trilingual HR Support Representative (Spanish-English-Portuguese)

This position specializes in the full life-cycle of an employee: From new hires, promotions, transfers, and payrate changes to separations. The work focuses on answering HR, Payroll, Benefit, Stock and policy questions and resolving issues.

Provide answers, solutions, and recommendations for inquiries related to HR processes/procedures by utilizing solutions provided by HR SMEs

Main Duties & Responsibilities
- Identifies escalation trends and opportunities for process change and/or new solutions.
- Undertakes all actions required by system and updates Data Base continually.
- Investigates and resolves problems and provides solutions which may involve a network of resources.
- Administers/advises IT navigation of supported functions - this may include requesting access, granting access and advising clients through screen navigation.
- Performs “off-phone” tasks supporting HR related functions as directed.
- Assists in identifying areas to improve communications and efficiency of operations and implementing changes. Partners with clients in improving processes by recommending solutions and referrals to policies/procedures, SMEs or contracted vendors

Qualifications & Experience
- Minimum 1 year equivalent work experience preferred
- Fully Trilingual: English, Spanish, and Portuguese.
- Bachelor's degree or higher from an accredited university or 1 year of experience in Customer Service, HR or Finance.
- Knowledge of HR Policies & Procedures
- Knowledge of HR systems is an advantage: Workday; PeopleSoft; SAP, Salesforce or other HR Systems
- Customer service skills
- Communication skills
- Detail oriented/accurate and thorough
- Individual must be detail oriented, self-directed and have strong independent problem solving skills.
- The ability to multi-task is inherent in the job responsibilities
- Strong communication skills and the ability to work in a team environment.

Supporting Your Well-being

3M offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

Imagine your future in 3M

3M es un empleador que ofrece las mismas oportunidades. 3M no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano.

Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M’s business and performance goals. You have flexibility in where and when work gets done. It all depends on where and when you can do your best work.

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