Managing Coach, Operations
hace 4 días
Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started
The Managing Coach, Operations is responsible for the overall performance and budget of their client groups. They set objectives, analyze metrics, ensure that the company and staff meet goals and provide reliable, efficient support for our clients. They are also responsible for hiring, training, preparing and motivating their teams to provide excellent service to customers and clients.- Responsible for performance management and ensure productivity (e.g. setting objectives and reviewing KPI’s)- Review and analyze reporting for trend. Identify areas of opportunity and develop strategies to improve processes and procedures to ensure Company performance goals are met and exceeded- Monitor staffing levels in accordance with the Resource Balancing Plan to ensure that Company resources are being efficiently and effectively allocated- Recommend hiring, transfer, promotion, or dismissal of staff, as is appropriate- Deal with clients in a professional and appropriate manner, in accordance with the Company's Mission Statement and Company Policy- Maintain accurate records of employee and client performance data, including, but not limited to performance reviews, quality audits, attendance records, disciplinary documentation, productivity and billing reports- Champion company core values and other company programs to engage and motivate our employees- Other duties as assigned
Education
- North America - Minimum High School Diploma or equivalent is required_
- Philippines - Minimum of 2 years post-secondary or equivalent is required_
- Costa Rica - No Minimum requirement_
- United Kingdom - No Minimum requirement_
Experience
- Previous experience in an Team Leader position is required_
- Previous experience in a leadership or managerial role required_
- Certificates/Licenses:
- Must be able to be licensed with the appropriate collection/trace licenses for all applicable jurisdictions, if required_
- About Us
- Bill Gosling Outsourcing provides a career opportunity in Customer Service, with various shifts and full time hours in our state-of-the-art call center. We strive to create a fun, diverse, and engaging workplace, which promotes both personal and professional growth. We have offices across the Globe - Newmarket, Ontario; London, Ontario; Montreal, Quebec; USA (Richmond, Virginia); Manila, Philippines; San Jose, Costa Rica; Glasgow, UK._
- Where are we located?
- We are located in the beautiful C.C. El Cafetal in La Ribera de Belén, beside the Marriott._
-
Managing Coach
hace 1 día
San José, Costa Rica Bill Gosling Outsourcing A tiempo completoBill Gosling Outsourcing is committed to the career development of our people.If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get started!- Bill Gosling Outsourcing is currently looking for a Managing Coach, Operations to add to our Team.We are still growing with new and exciting...
-
Operations Leadership Coach
hace 1 semana
San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completoBill Gosling Outsourcing prioritizes the professional growth of its staff members.We are a company that offers modern facilities and a collaborative work environment. Our employees enjoy a diverse culture, which provides us with a competitive edge in the industry.We are seeking an experienced Managing Coach to join our team. This role is responsible for...
-
Managing Coach Fpo
hace 4 días
San José, Costa Rica Bill Gosling Outsourcing A tiempo completoBill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started! - Responsible for performance management and ensure productivity (e.g. setting objectives and reviewing KPI’s) - Review and analyze reporting...
-
Agile Coach Expert
hace 4 días
San José, San José, Costa Rica Encora A tiempo completoCompany OverviewWe are Encora, a global company that has been providing innovation services and software engineering solutions for over 27 years in the market. With more than 7 development centers in Latin America, we offer our clients the ideal nearshore solution.Job DescriptionAs an Agile Coach, you will be responsible for implementing and enforcing Agile...
-
Digital Transformation Agile Coach
hace 5 días
San José, San José, Costa Rica Grupo Stt A tiempo completoAbout the RoleWe are seeking an experienced Agile Coach to support the digital transformation of our B2B E-commerce initiatives across multiple countries in LATAM. The Agile Coach will facilitate Agile practices, ensure team alignment, and drive successful sprint delivery while coordinating with regional, local, and external stakeholders.Key...
-
Performance Coach
hace 4 días
San José, Costa Rica EXOS A tiempo completoJob Summary: Job Description: **Responsibilities**: We’re excited to be adding a Performance Coach position to our EXOS team! The primary responsibilities will include the following: - Instructing, motivating, and assisting clients in a safe, legal, moral, ethical manner to achieve their goals.- Conducting on-site assessments of clients’ health...
-
Operations Manager
hace 11 horas
San José, Costa Rica Tek Experts A tiempo completoOverview:We're in search of an Operations Manager to hold a strategic role in our company, overseeing the distribution of resources throughout Tek Experts.This role is accountable for monitoring and achieving all performance targets and ensuring we strategically meet all SLAs agreed upon with our clients in a global way.You will coach and develop team...
-
Strategic Operations Director
hace 6 días
San José, San José, Costa Rica Tek Experts A tiempo completoOverviewWe're looking for a highly skilled Strategic Operations Director to play a key role in our company, overseeing the distribution of resources across Tek Experts. This strategic position is responsible for monitoring and achieving all performance targets while ensuring we meet all agreed-upon SLAs with our clients globally.This leader will coach and...
-
Operations Manager
hace 6 días
San Pedro, Costa Rica Tek Experts A tiempo completo**Overview**: We’re in search of an Operations Manager to hold a strategic role in our company, overseeing the distribution of resources throughout Tek Experts. This role is accountable for monitoring and achieving all performance targets and ensuring we strategically meet all SLAs agreed upon with our clients in a global way. You will coach and develop...
-
Associate Head Coach Women'S Golf
hace 1 día
San José, Costa Rica Buscojobs CR C2 A tiempo completoDepartment SummarySan José State University Athletics is an integral part of the University and exists to promote the common good through athletic competition by providing equitable opportunities for men and women to compete at the NCAA Division I level. The athletics program strives to create a diverse and inclusive environment emphasizing academics,...
-
Strategic Operations Director
hace 5 días
San José, San José, Costa Rica Tek Experts A tiempo completoAbout UsTek Experts is a leading tech services and support company focused on delivering specialized solutions for clients. We're a team of problem solvers, engagers, and creative thinkers who strive to help our customers succeed.Job DescriptionWe're seeking an experienced Operations Manager to oversee the distribution of resources throughout Tek Experts....
-
Operations Manager
hace 1 día
San José, Costa Rica Tek Experts A tiempo completoOverview:We're in search of an Operations Manager to hold a strategic role in our company, overseeing the distribution of resources throughout Tek Experts.This role is accountable for monitoring and achieving all performance targets and ensuring we strategically meet all SLAs agreed upon with our clients in a global way.You will coach and develop team...
-
Strategic Operations Manager Lead
hace 3 días
San Francisco, Heredia, Costa Rica Ibm A tiempo completoIntroductionWe are seeking a skilled leader to manage our global operations, overseeing a team of professionals who provide executive support to our North America and Costa Rica-based executives. As a Strategic Operations Manager Lead, you will be responsible for ensuring the effective management of business operations, handling internal client escalations,...
-
Senior Operations Manager for Seller Success
hace 3 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAbout Amzn Support Srvcs Costa RicaWe are a team dedicated to delivering exceptional support to our Selling Partners, ensuring their success on the Amazon platform. Our goal is to provide best-in-class service delivery experience while driving growth across their businesses.Job OverviewThis role requires a seasoned operations leader to manage a team of up to...
-
Operations Manager
hace 1 día
San José, Costa Rica Bill Gosling Outsourcing A tiempo completoBill Gosling Outsourcing is committed to the career development of our people.If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get started!The Operations Manager is responsible for the overall performance and budget of their multiple client groups.They set objectives, analyze metrics,...
-
Dynamic Pricing Operations Manager
hace 1 semana
San Francisco, Heredia, Costa Rica Vmware A tiempo completoCompany OverviewVmware is a leading provider of cloud computing and virtualization software. Our company's mission is to power a software-defined world, where infrastructure is delivered as a service.Job DescriptionWe are seeking an experienced Pricing Operations Manager to join our Global Pricing & Operations team. The successful candidate will be...
-
IT Operations Director
hace 5 días
San José, San José, Costa Rica Gensler A tiempo completoJob SummaryWe are seeking an experienced IT Operations Director to join our team at Gensler. This is a leadership role that requires strong technical skills, excellent communication abilities, and a proven track record of managing IT operations in a fast-paced environment.
-
Financial Operations Manager
hace 5 días
San José, San José, Costa Rica Pfizer A tiempo completoAbout PfizerPfizer is a global leader in the pharmaceutical industry, dedicated to delivering innovative medicines and therapies that improve people's lives.Job DescriptionWe are seeking a highly skilled Financial Operations Manager to join our team. As a key member of our finance department, you will play a critical role in ensuring the smooth operation of...
-
San José, Costa Rica Western Union A tiempo completoGlobal Agent Technology Operations-Gateway Senior Manager - Santa Ana, Costa Rica.Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive?Then, it's time to join Western Union as a Gateway Senior Manager.Western Union powers your pursuit.The Senior Manager,...
-
Strategic Payroll Operations Excellence Manager
hace 4 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoCompany Overview">The Global Payroll Operational Excellence team is a stable and growing area within Amazon, seeking highly skilled and motivated individuals to drive process improvements, standardize processes, and eliminate the root cause of defects within current metric reporting systems.">Job Description">This position is responsible for leading Lean Six...