Implementation Manager I
hace 5 meses
Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits.
Who We're Looking For
Manages customer and Syniverse technical deliverables during the product implementation process to ensure high quality product solutions are delivered to our customers in a timely manner. Performs as a direct liaison between Syniverse small and medium sized domestic and international customers, selected vendors, and internal cross-functional resources during the implementation of Syniverse existing product sets that are categorized as small to medium size in complexity.
Some of What You'll Do
Duties & responsibilities:- Contributes to delivering small to medium complexity product solutions that meet customer objectives, by effectively utilizing product knowledge and/or industry experience.- Assesses product and customer requirements to determine resources needed for delivering a cost effective and timely solution.- Accurately interprets and validates contractual commitments and takes ownership for implementing the products and services described in the contract.
Leadership- Demonstrates strategic thinking, coordinates resolution of issues across the organization and promotes adherence to corporate and industry policies and procedures.- Coordinates project resources and deliverables to ensure contractual requirements and business key performance indicators are met.- Acts as a liaison among middle management, project sponsors, and the project team to ensure information is communicated and internal and external customers are supported in the most appropriate manner.- Establishes strong customer relationships and effectively utilizes diplomatic skills for balancing customer requirements against corporate directives.
Project Management- Reviews contracts with Account Owners to help establish and clarify expectations.- Reviews all aspects of the implementation process with the customer to establish and clarify expectations.- Leads the Implementation team to validate scope, and to validate customer and Syniverse specific tasks and deliverables for existing product solutions that are categorized as small to medium size in complexity.- Gathers site and customer specific information to validate and produce a project plan specific to the implementation effort, from departmental templates and maintains the project plan to accurately reflect project status.- Leads the Implementation team in the successful execution of the project plan by managing project milestones, schedules and dependencies with external customers.- Conducts recurring meetings to review major milestones and deliverables in the project plan and manages ongoing customer expectations throughout the project.- Identifies, tracks, and reports on all issues during the implementation process to ensure timely resolution and to minimize project risk.- Recognizes project risks and escalates all issues to management in a timely and professional manner in order to manage the risk and limit exposure.- Captures and distributes meeting notes in a timely and professional manner.- Works effectively to identify and resolves conflicts and misunderstandings with internal teams, vendors, and external customers.- Ensures all internal and external quality measurements are met.- Completes all project closure activities, including customer sign-off, turnover to support, and billing initiation.
Administration- Facilitates identification, procurement, receipt, installation and testing of facility, network, hardware and software required for the implementation.- Manages the escalation process through internal and external organizations.- Coordinates user and administrator training.- Maintains project documentation and stores in central repository to ensure corporate compliance and provide an audit trail backup for support.- Maintains online system information in a timely and accurate manner to correctly reflect project status, manage deliverables and minimize project risk.-
- Adhoc assignments to support the department’s delivery and reporting requirements.
**Requirements**:
- Strong knowledge of 1 or more Syniverse products or 3+ years of project/implementation management and customer service/support experience.- Preferred understanding of Telecommunication industry product and services to include: Number Portability, Location Services, Networking (LAN/WAN, SS7, Frame Relay, X.25), Signaling Protocols (GSM and IS41), cellular switch interoperability, and hardware and software platforms (Tandem a
-
Implementation Manager I
hace 4 semanas
San José, San José, Costa Rica Syniverse A tiempo completoJob Title: Implementation Manager ISyniverse is a world-leading company that connects the world through innovative technology. We're seeking an experienced Implementation Manager I to join our team and help us deliver high-quality product solutions to our customers.Job SummaryThe Implementation Manager I will be responsible for managing customer and...
-
Implementation Manager I
hace 1 semana
San José, San José, Costa Rica Syniverse A tiempo completoSyniverse is a leader in the telecommunications industry, and we're looking for a skilled professional to join our team as an Implementation Manager I. As a key member of our implementation team, you will be responsible for managing customer and Syniverse technical deliverables during the product implementation process.Key Responsibilities:Manage customer...
-
Implementation Manager I
hace 2 semanas
San José, San José, Costa Rica Syniverse A tiempo completoAbout the RoleSyniverse is seeking a highly skilled Implementation Manager I to join our team. As a key member of our implementation team, you will be responsible for managing customer and Syniverse technical deliverables during the product implementation process.Key ResponsibilitiesManage customer and Syniverse technical deliverables to ensure high-quality...
-
Implementation Manager I
hace 3 meses
San José, Costa Rica Syniverse A tiempo completoSyniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward.Which is why we work with some of the world’s most recognized brands. Eight...
-
Implementation Manager
hace 2 meses
San José, San José, Costa Rica Syniverse A tiempo completoAbout the RoleSyniverse is seeking a highly skilled professional to manage customer and technical deliverables during the product implementation process. As an Implementation Manager, you will be responsible for ensuring high-quality product solutions are delivered to our customers in a timely manner.Key ResponsibilitiesManage customer and technical...
-
Implementation Manager I
hace 21 horas
San José, San José, Costa Rica Syniverse A tiempo completoWe're seeking a highly skilled Implementation Manager I to join our team at Syniverse. As a key member of our implementation team, you'll play a critical role in ensuring the successful delivery of our products to our customers. Your primary responsibility will be to manage customer and Syniverse technical deliverables during the product implementation...
-
Technical Implementation Manager
hace 4 meses
San José, Costa Rica Clario A tiempo completoClario has a Technical Implementation Manager opportunity! In this role, you will directly oversee the delivery of the highest quality eCOA solutions to our pharmaceutical/biotechnology industry clients. The Technical Implementation Manager will collaborate with multiple project teams and Clario solutions leadership. The Technical Implementation Manager will...
-
Implementation Consultant
hace 4 meses
San José, Costa Rica cloudpay A tiempo completoThe Implementation Consultant role is to support project teams in the implementation of new clients onto the CloudPay platform. As part of CloudPay’s payroll implementation team, the Implementation Consultant will work closely with Project Managers and Payroll Subject Matter Experts/In Country Providers and work collaboratively with CloudPay global payroll...
-
Solution Implementation Manager
hace 5 meses
San José, Costa Rica Smartsheet A tiempo completoWhen was the last time you had an opportunity to work at a company that was forging an industry and helping people get from idea to impact - fast? Smartsheet's purpose is to empower everyone to improve how they work. We are looking for an experienced **Solution Implementation Manager** to guide engagement and product adoption for launch customers. As a...
-
Operations Manager I
hace 4 días
San José, San José, Costa Rica Pk Global A tiempo completoOperations Manager I Job DescriptionAt Pk Global, we are seeking an experienced Operations Manager I to join our team. This key role will be responsible for coaching and supervising a group of Team Leaders, ensuring Client Service Level Agreement and financial expectations are achieved.Key Responsibilities:Analyze and maintain all Client Service Level...
-
Technical Implementation Manager
hace 1 semana
San José, San José, Costa Rica Clario A tiempo completoJob SummaryClario is seeking a highly skilled Technical Implementation Manager to oversee the delivery of high-quality eCOA solutions to our pharmaceutical and biotechnology industry clients. As a key member of our team, you will collaborate with multiple project teams and Clario solutions leadership to ensure the successful implementation of our...
-
Sales Manager I
hace 2 días
San José, San José, Costa Rica Marriott International, Inc A tiempo completoJob Overview:As a Sales Manager I, you will play a key role in driving sales growth and revenue for Marriott International, Inc. Your primary responsibility will be to proactively solicit and handle sales opportunities, ensuring business is turned over properly and in a timely fashion for proper service delivery.Main Responsibilities:Lead all day-to-day...
-
Solution Implementation Manager, Costa Rica
hace 5 meses
San José, Costa Rica Smartsheet A tiempo completoWhen was the last time you had an opportunity to work at a company that was forging an industry and helping people get from idea to impact - fast? Smartsheet's purpose is to empower everyone to improve how they work. We are looking for an experienced **Solution Implementation Manager** to guide engagement and product adoption for launch customers. As a...
-
Audit Manager I
hace 5 días
San Francisco, Heredia, Costa Rica Citi A tiempo completo**About the Role**:Citi is seeking an experienced Audit Manager I to lead our internal audit activities and ensure the company's risk management practices are effective and efficient.**Responsibilities**:The selected candidate will be responsible for developing and executing audit plans, reviewing and approving quarterly summaries, and collaborating with...
-
Technical Account Manager I, Books, NA TAM
hace 1 mes
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoJob Title: Technical Account Manager I, Books, NA TAMAre you passionate about books and digital media? Do you have experience managing external vendor/client relationships or advanced technical support? We're looking for a skilled Technical Account Manager to join our team at Amazon Support Services Costa Rica SRL.Key Responsibilities:Proactively monitor...
-
Implementation Analyst
hace 4 meses
San José, Costa Rica Visa A tiempo completo**Company Description** Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and...
-
Influencer Relationship Manager Cr
hace 5 meses
San José, Costa Rica Premier Media A tiempo completoHello, Influencer Relationship Managers! My name is Tomer Hen, and I am a serial entrepreneur with over 15 years of experience in the Digital Marketing industry. During this time, I've spearheaded notable campaigns with leading brands, including MasterCard, Amazon, and Audible among bootstrapped E-Commerce brands. Our company owns a few food & supplement...
-
Finance Manager
hace 5 meses
San José, Costa Rica Eaton A tiempo completoEaton’s EPG LAC Latin AmericaCaribbean Division division is currently seeking a Finance Manager (FP&A). **What you’ll do**: The FP&A Manager has financial planning and reporting responsibility for Central America and the Caribbean. Role responsibilities include forecasting, reactive and proactive analysis of results, presentation to senior leadership,...
-
Integration Project Manager
hace 5 meses
San José, Costa Rica cloudpay A tiempo completoThe Integration Project Manager will work hand to hand with the Global Project Manager and will have Customers and Implementation leadership as stakeholders. Integration Project Manager will report to the Integration Project Manager Team Lead. **Daily Duties and Responsibilities**: - Project Integration Management responsibilities including to develop,...
-
Project Manager
hace 5 meses
San José, Costa Rica cloudpay A tiempo completoUsing your extensive experience in implementing new US based payrolls, you will have the opportunity to implement large global customers whilst leading project teams that include Implementation Consultants (ICs), Interface Specialists (IS), Treasury Consultants (TC), Business Analysts (BAs) and our In Country Partners. Utilising your skills as a Project...