Implementation Manager I
hace 7 meses
Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits.
Who We're Looking For
Manages customer and Syniverse technical deliverables during the product implementation process to ensure high quality product solutions are delivered to our customers in a timely manner. Performs as a direct liaison between Syniverse small and medium sized domestic and international customers, selected vendors, and internal cross-functional resources during the implementation of Syniverse existing product sets that are categorized as small to medium size in complexity.
Some of What You'll Do
Duties & responsibilities:- Contributes to delivering small to medium complexity product solutions that meet customer objectives, by effectively utilizing product knowledge and/or industry experience.- Assesses product and customer requirements to determine resources needed for delivering a cost effective and timely solution.- Accurately interprets and validates contractual commitments and takes ownership for implementing the products and services described in the contract.
Leadership- Demonstrates strategic thinking, coordinates resolution of issues across the organization and promotes adherence to corporate and industry policies and procedures.- Coordinates project resources and deliverables to ensure contractual requirements and business key performance indicators are met.- Acts as a liaison among middle management, project sponsors, and the project team to ensure information is communicated and internal and external customers are supported in the most appropriate manner.- Establishes strong customer relationships and effectively utilizes diplomatic skills for balancing customer requirements against corporate directives.
Project Management- Reviews contracts with Account Owners to help establish and clarify expectations.- Reviews all aspects of the implementation process with the customer to establish and clarify expectations.- Leads the Implementation team to validate scope, and to validate customer and Syniverse specific tasks and deliverables for existing product solutions that are categorized as small to medium size in complexity.- Gathers site and customer specific information to validate and produce a project plan specific to the implementation effort, from departmental templates and maintains the project plan to accurately reflect project status.- Leads the Implementation team in the successful execution of the project plan by managing project milestones, schedules and dependencies with external customers.- Conducts recurring meetings to review major milestones and deliverables in the project plan and manages ongoing customer expectations throughout the project.- Identifies, tracks, and reports on all issues during the implementation process to ensure timely resolution and to minimize project risk.- Recognizes project risks and escalates all issues to management in a timely and professional manner in order to manage the risk and limit exposure.- Captures and distributes meeting notes in a timely and professional manner.- Works effectively to identify and resolves conflicts and misunderstandings with internal teams, vendors, and external customers.- Ensures all internal and external quality measurements are met.- Completes all project closure activities, including customer sign-off, turnover to support, and billing initiation.
Administration- Facilitates identification, procurement, receipt, installation and testing of facility, network, hardware and software required for the implementation.- Manages the escalation process through internal and external organizations.- Coordinates user and administrator training.- Maintains project documentation and stores in central repository to ensure corporate compliance and provide an audit trail backup for support.- Maintains online system information in a timely and accurate manner to correctly reflect project status, manage deliverables and minimize project risk.-
- Adhoc assignments to support the department’s delivery and reporting requirements.
**Requirements**:
- Strong knowledge of 1 or more Syniverse products or 3+ years of project/implementation management and customer service/support experience.- Preferred understanding of Telecommunication industry product and services to include: Number Portability, Location Services, Networking (LAN/WAN, SS7, Frame Relay, X.25), Signaling Protocols (GSM and IS41), cellular switch interoperability, and hardware and software platforms (Tandem a
-
Implementation Manager I
hace 5 meses
San José, Costa Rica Syniverse A tiempo completoSyniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward.Which is why we work with some of the world’s most recognized brands. Eight...
-
Operations Manager I
hace 2 meses
San José, San José, Costa Rica Pk Global A tiempo completoOperations Manager I Job DescriptionAt Pk Global, we are seeking an experienced Operations Manager I to join our team. This key role will be responsible for coaching and supervising a group of Team Leaders, ensuring Client Service Level Agreement and financial expectations are achieved.Key Responsibilities:Analyze and maintain all Client Service Level...
-
Strategic Project Implementation Manager
hace 2 semanas
San José, San José, Costa Rica Td Synnex A tiempo completoAt Td Synnex, we're committed to excellence in our services offerings. As a Strategic Project Implementation Manager, you'll be instrumental in driving the success of our clients through effective project management.We're looking for an experienced professional with expertise in guiding engagement project teams and managing project implementation to ensure...
-
Operations Implementation Manager
hace 1 mes
San Francisco, Heredia, Costa Rica Experian A tiempo completoUnlock the Power of Data in ExperianWe are seeking an Experienced Operations Implementation Manager to join our team at Experian, a global leader in information services.About ExperianAt Experian, we unlock the power of data to create more opportunities for consumers, businesses, and society. We're proud to be named one of the 100 Best Companies to work for...
-
Solution Implementation Manager, Costa Rica
hace 6 meses
San José, Costa Rica Smartsheet A tiempo completoWhen was the last time you had an opportunity to work at a company that was forging an industry and helping people get from idea to impact - fast? Smartsheet's purpose is to empower everyone to improve how they work. We are looking for an experienced **Solution Implementation Manager** to guide engagement and product adoption for launch customers. As a...
-
Audit Manager I
hace 2 meses
San Francisco, Heredia, Costa Rica Citi A tiempo completo**About the Role**:Citi is seeking an experienced Audit Manager I to lead our internal audit activities and ensure the company's risk management practices are effective and efficient.**Responsibilities**:The selected candidate will be responsible for developing and executing audit plans, reviewing and approving quarterly summaries, and collaborating with...
-
Strategic Implementation Manager
hace 1 mes
San José, San José, Costa Rica TD SYNNEX A tiempo completoProject Manager Job DescriptionSalary: $90,000 - $120,000 per yearAbout the RoleWe are seeking an experienced Project Manager to lead large and complex services solutions implementations. As a key member of our team, you will be responsible for guiding project teams from inception to client acceptance.Key ResponsibilitiesEstablish project objectives and...
-
Technical Project Manager
hace 4 semanas
San José, San José, Costa Rica Crg Solutions A tiempo completoWe are seeking a seasoned Technical Project Manager to spearhead the implementation of our software solutions. As a key member of our project team, you will be responsible for overseeing the planning, execution, and delivery of complex projects across various business functions.The ideal candidate will possess excellent leadership skills, with experience in...
-
Operations Manager, Team Lead
hace 4 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo**About the Role:**At Amazon Support Services Costa Rica Srl, we're seeking an experienced Operations Manager, Team Lead to join our team. This is a key leadership role responsible for managing campaign and creative teams, driving customer satisfaction, and improving efficiency through data analysis and best practices.As a seasoned operations leader, you...
-
Implementation Analyst
hace 6 meses
San José, Costa Rica Visa A tiempo completo**Company Description** Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and...
-
Influencer Relationship Manager Cr
hace 7 meses
San José, Costa Rica Premier Media A tiempo completoHello, Influencer Relationship Managers! My name is Tomer Hen, and I am a serial entrepreneur with over 15 years of experience in the Digital Marketing industry. During this time, I've spearheaded notable campaigns with leading brands, including MasterCard, Amazon, and Audible among bootstrapped E-Commerce brands. Our company owns a few food & supplement...
-
Finance Manager
hace 6 meses
San José, Costa Rica Eaton A tiempo completoEaton’s EPG LAC Latin AmericaCaribbean Division division is currently seeking a Finance Manager (FP&A). **What you’ll do**: The FP&A Manager has financial planning and reporting responsibility for Central America and the Caribbean. Role responsibilities include forecasting, reactive and proactive analysis of results, presentation to senior leadership,...
-
San Francisco, Heredia, Costa Rica Servicenow A tiempo completoAs a Senior Program Manager for Customer Engagement Implementation at ServiceNow, you will play a key role in leading and coordinating early adopter validations and pre-sales Lighthouse activities. This involves highlighting our products and services to potential clients while effectively tracking and allocating resources to ensure smooth program...
-
Logistics Manager
hace 6 meses
San Antonio, Costa Rica Prysmian Group A tiempo completoTeam Overview and Job responsibilities The person in this position will be responsible for overseeing the warehouse operation with primary focus on Heredia, Costa Rica, serving Central America and Caribbean Region, ensuring a safe, efficient, and reliable operation. The warehouse leader, will be responsible for keeping established goals, objectives, and...
-
Project Manager Lead
hace 1 semana
San José, San José, Costa Rica Bgwi - Quid - Innteci A tiempo completoAbout UsAt Bgwi - Quid - Innteci, we're dedicated to delivering innovative solutions in software development, cybersecurity, and implementation. Our highly qualified team is located across Spain, the US, and Latin America.Job OverviewWe're seeking an experienced Project Manager Lead to oversee the planning, organization, and execution of projects. This role...
-
Senior Sea Logistics Relationship Manager
hace 1 mes
San José, San José, Costa Rica Kuehne+Nagel A tiempo completoAbout the Role: As a key member of our team at Kuehne+Nagel, you will play a crucial role in supporting customers by providing expert information, answering questions, and resolving complaints. Your primary responsibilities will include customer care and satisfaction, shipment management, complaint management, quotation management, customer onboarding,...
-
Fpr Developer I
hace 6 meses
San José, Costa Rica World Fuel Services A tiempo completoAt World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance...
-
Process Improvement Specialist
hace 1 mes
San José, San José, Costa Rica The Kraft Heinz Company A tiempo completoDescriptionContinuous Improvement SpecialistObjectiveImplement and facilitate the implementation of the Kraft Heinz Management System (KHMS) across the organization, aligning with the company's overall strategy.Key Responsibilities:Develop and execute training programs for KHMS implementation.Establish and track implementation milestones, timelines, and...
-
Account Manager
hace 2 meses
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoAbout the JobWe are seeking an experienced Account Manager to join our team at Amazon Support Services Costa Rica Srl. In this role, you will be responsible for onboarding a book of accounts (brands/manufacturers) to the Transparency service, ensuring a successful transition and ongoing usage of the service.Key ResponsibilitiesWork with brands during the...
-
Manager, Products and Solutions
hace 6 meses
San José, Costa Rica Mastercard A tiempo completoOur Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...