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Company Overview
"At WNS, our mission is to enable clients to outperform with our passion for service and innovation."
We are a global Business Process Management (BPM) leader that offers business value to over 400 clients worldwide. Our team is spread across nine countries, serving various industries like Retail and Consumer Packaged Goods, and Insurance.
Job Description
The Deputy Manager will be responsible for working closely with business leaders and internal stakeholders on project planning and implementation. This includes establishing project objectives, scope, and deliverables in collaboration with clients and internal stakeholders.
Key Responsibilities
- Develop detailed project plans, schedules, and budgets, and track progress against milestones and KPIs.
- Collaborate and work closely with implementation and services teams to implement Sabre products and services.
- Foster strong relationships with clients through regular communication, status updates, and stakeholder meetings.
- Identify and navigate customer and internal organization dynamics to successfully mitigate issues and risks early, at all phases of the implementation.
- Serve as the primary point of contact for client inquiries, concerns, and feedback, and collaborate with cross-functional teams to address and resolve issues promptly.
- Reviews user, technical and logístical requirements, identifies tasks, coordinates with the business leader resource allocations.
Qualifications
To be successful in this role, you will need:
- A solid understanding of project management methodologies, tools, and best practices.
- The ability to develop project plans, define project scope, create work breakdown structures (WBS), set milestones, timelines, etc.
- Experience in estimating project cost, tracking expenses, manage resources throughout the project lifecycle.
- Skilled in identifying project risks, analyzing potential impact, develop risk response andimplement mitigations plans.
- Strong communication skills to articulate project requirements, objectives, andexpectations clearly and effectively to stakeholders.
