Sr. Program Manager, SBAT

hace 4 semanas


San José, San José, Costa Rica Amazon A tiempo completo


The Strategic Account Services (SAS) organization strives to improve the Amazon customer experience by working directly with Sellers to improve inputs to seller growth including increasing selection, improving catalog quality, maximizing Prime commitment, optimizing deals and advertising spend while educating on account health to drive seller growth.

Our team invents and innovates across technology, processes and people to enhance the services we offer, improve Seller engagement and satisfaction, and build scalable solutions.


The SAS Business Accelerator Team (SBAT) focuses on accelerating the 3P growth inputs through strategic initiatives and relentless focus on inputs.

We provide best in class services to SAS Sellers through programs that focus on the growth flywheel, in partnership with SAS CSM teams and internal Amazon teams.

SBAT focuses on reducing laborious and mundane tasks for CSMs through automation and centralization in collaboration with Product/Tech along with standardization of initiatives to enable SAS teams to deliver services at scale.

A Sr. Program Manager on the SBAT team will own and drive Selection programs for SAS.

They will work closely with internal SAS teams like CSM teams, product, tech, marketing, L&D to accelerate the selection funnel and drive growth for Sellers.

They will develop, iterate and execute resilient processes to help Sellers mitigate impediments to business continuity while collaborating with operations, product management, marketing, and account management.

They will also drive key initiatives in collaboration with external Amazon teams and represent SAS within the organization.

The ideal candidate is highly analytical, resourceful, customer-focused and team oriented, with clear communication skills and the ability to build effective relationships with key stakeholders.

They are highly autonomous and have a proven track record in taking on end-to-end ownership and successfully delivering results in a fast-paced and dynamic business environment.

Above all, they should demonstrate a high level of ownership, as they would contribute to seller experience on the Amazon platform.

Key job responsibilities

  • Execute programs focused on the delivery of a new and existing features, processes, product, or systems with high ownership. Drive and facilitate moderately complex projects; focuses on results and measuring attainment of outcomes.
  • Apply analytical skills to identify trends and business impact within reported issues and develop projects to eliminate the root causes.
  • Drive and facilitate complex projects focusing on results and measuring attainment of outcomes.
  • Assist with the definition and design of tools, standard operating procedures and processes.
  • Design scaled processes by gathering functional requirements, identifying resources needed, and defining milestones and launch schedule to ensure timely and successful delivery of the projects.
  • Influence stakeholders (including Global process owners, Site leaders, Operation managers, Account Managers) outside your direct area of responsibility to ensure delivery.
  • Identify and mitigate risks, and remove roadblocks within projects.
  • Drive accountability from stakeholders for progress on key program actions through active engagement and escalation.
  • Conduct effective meetings (business and program reviews) and able to dive deeply into details as easily as convey high-level plans with clear and concise verbal and written communication.
  • Transform raw thoughts into clear documentation and requirements (e.g., project charter, statement of work, responsibility matrix, functional requirements, implementation approach, reporting, etc).
  • Audit activities impacting selling partners and drive process improvement.
We are open to hiring candidates to work out of one of the following locations:

San Jose, CRI

BASIC QUALIFICATIONS

  • 7+ years of program or project management experience
  • Experience using data and metrics to determine and drive improvements
  • Experience owning program strategy, end to end delivery, and communicating results to senior leadership
  • Minimum 46 years of experience working in Retail, Business environments, driving improvements that have resulted in measurable business impact.
  • Process improvement capabilities such as Lean Six Sigma and experience in deconstructing processes and metrics, to identify areas of opportunity and lead the development and implementation of new processes.
  • Strong problemsolving skills and the ability to analyze quantitatively and effectively prioritize program deliverables are essential.
  • Strong presentation and written communication skills are essential, as is the ability to build effective partnerships with crossfunctional stakeholders and senior leaders across a variety of groups throughout Amazon.
  • Strong influencing and negotiation skills
PREFERRED QUALIFICATIONS

  • Experience in change management and driving adoption of new tools, processes, and decision support.
  • Ability to effectively manage multiple projects and priorities in a fastpaced, deadlinedriven environment.
  • Strong service mindset and ability to use metrics to measure service levels.
  • Experience in setting up or refining operational metrics.
  • Participation in metric based reviews and making decisions based on metrics.
  • Strong attention to detail and excellent problem solving skills.
  • Graduate/Master's degree in related field
  • Certified Six Sigma Green or Black Belt is a plus

  • Sr. Program Manager, SBAT

    hace 2 semanas


    San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    The Strategic Account Services (SAS) organization strives to improve the Amazon customer experience by working directly with Sellers to improve inputs to seller growth including increasing selection, improving catalog quality, maximizing Prime commitment, optimizing deals and advertising spend while educating on account health to drive seller growth. Our...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Join Our Team as a Sr. Program Manager at SBAT Team!The Strategic Account Services (SAS) organization works closely with Sellers to enhance the Amazon customer experience. Our goal is to boost seller growth by improving selection, catalog quality, Prime commitment, deals, and advertising spend. We also provide education on account health to drive overall...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    6+ years of leading program management teams with experience in leading multi-organizational initiatives, and driving team accountability to achieve impactful goals. Proven track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively, resolving conflicts, and ensuring followthrough. Proven...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Minimum 3-5 years of program management experience in leading multi-organizational initiatives, and driving team accountability to achieve impactful goals. Minimum 35 years of experience working in Retail, Business environments, driving improvements that have resulted in measurable business impact. Process improvement capabilities such as Lean Six Sigma and...

  • Sr. Program Manager

    hace 2 semanas


    San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    5+ years of program or project management experience Experience using data and metrics to determine and drive improvements Experience owning program strategy, end to end delivery, and communicating results to senior leadershipA-to-z Guarantee is Amazon's primary mechanism for protecting customers when they encounter a negative order experience with a...

  • Sr. Program Manager

    hace 2 semanas


    San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    The Payroll Program Management team consists of Program Managers who work together to support and deliver programs following industry best practices.Our goal is to assist Payroll Operations and their partners in ensuring accurate and timely payment to employees, with a focus on maintaining high controllership and customer satisfaction, while keeping costs...

  • Program Manager

    hace 2 semanas


    San José, San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo

    Bachelor's Degree 3+ years' experience successfully managing and delivering largescale programs/projects Proven ability to effectively coordinate and influence across multiple stakeholder groups Experience delivering initiatives from conception through execution Strong verbal and written communication skills, able to distill complex information into...

  • Sr. Program Manager

    hace 2 semanas


    San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    6+ years of working cross functionally with tech and non-tech teams experience 6+ years of program or project management experience 6+ years of delivering cross functional projects experience Experience defining program requirements and using data and metrics to determine improvements 6+ years of owning program strategy, end to end delivery, and...

  • Deputy Program Manager

    hace 2 semanas


    San José, San José, Costa Rica SGI Global, LLC A tiempo completo

    SGI Global is seeking a Deputy Program Manager to oversee a contract under the Central America Regional Security Initiative (CARSI). The CARSI Initiative, one of the largest and most sophisticated multi-lateral security efforts in the world, provides funding for the USG to assist the governments of the CARSI countries with police professionalization, justice...

  • Program Manager

    hace 2 semanas


    San José, San José, Costa Rica TCS Expeditions A tiempo completo

    Program Manager, Private Custom Travel:We pride ourselves on being travel experts. Leading the way when it comes to providing outstanding travel experiences, our brands offer the world's best polar expeditions, wildlife safaris, cultural tours, yachting adventures and more.Our ambition is to build the world's leading experiential travel company. With over...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    4+ years professional experience in Corporate Retail, Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting, Sales, Marketing, and/or E-Commerce. Bachelor's degree or equivalent. Experience building customer relationships, identifying business opportunities for clients and increasing...

  • Marketing Program Manager

    hace 2 semanas


    San José, San José, Costa Rica Intelliswift Software, Inc. A tiempo completo

    Job Title:Marketing Program Manager Location:San Jose, CA (Hybrid)Duration:6 monthsContract Type:W2 onlyPay Rate Range:$ $78.00/HourJob Scope Strategic Program Manager to work within Client's Global Marketing organization quickly learn Client's business and marketing best practices as you work with Client's marketing leadership and business stakeholders to...

  • Program Manager

    hace 2 semanas


    San José, San José, Costa Rica Intelliswift Software, Inc. A tiempo completo

    Job Title:Program Manager (Payments Partnerships Manager) Contract Type:W2 OnlyDuration:6 monthsLocation:San Jose, CAPay Range:$ $54.28 per hourThe Payments Partnerships team pursues, establishes and manages Client's's relationships with a growing list of global partners with the goals of accelerating growth, driving revenue and decreasing operating cost....


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    8+ years of program or project management experience 8+ years of managing stakeholders in crossfunctional project experience Bachelor's degree Experience working cross functionally with tech and nontech teams Experience owning program strategy, end to end delivery, and communicating results to senior leadership Demonstrated knowledge of Program Management...


  • San José, San José, Costa Rica Blueforce Inc A tiempo completo

    BlueForce, Inc. is seeking for Deputy Program Managers (DPM) to provide services in support of upcoming task orders located in San Jose, Costa Rica.General Duties and Responsibilities:The Deputy Program Manager's duties include, but are not limited to:DPM will have overall responsibility for in-country operations. DPM will interface with the Program Manager...

  • Program Manager

    hace 2 semanas


    San José, San José, Costa Rica JLL A tiempo completo

    JLL supports the Whole You, personally and professionally.The Global Real Estate and Facilities (GREF) Operations Team supports the key business processes of our various business teams working to serve Amazon teams working in our corporate office buildings worldwide.This role drives continuous improvement focused on improving performance at GREF sites by...

  • Sr. Manager, Sales

    hace 2 semanas


    San José, San José, Costa Rica TD SYNNEX A tiempo completo

    The Sr Sales Manager is responsible for attainment of sales goals (SLA & KPI) by region. Develops long-term sales strategies.Oversees the development of current manager, supervisor, sales representatives, senior sales representatives, and engineers. Participates in strategic division initiatives.Ensures consistent member management practices across the...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Have you ever considered what it takes to detect and prevent fraudulent activity among hundreds of millions of eCommerce transactions globally? How can one increase trust in an online marketplace where numerous buyers and sellers engage? How will you develop systems that adapt over time to proactively detect and neutralize emerging fraud risks?Amazon's Buyer...

  • Technical Program Manager

    hace 2 semanas


    San José, San José, Costa Rica Splunk Inc A tiempo completo

    Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best...

  • Us Program Manager

    hace 2 semanas


    San José, San José, Costa Rica AstraZeneca A tiempo completo

    At AstraZeneca, we pride ourselves on crafting a collaborative culture that champions knowledge-sharing, high-reaching thinking and innovation - ultimately providing employees with the opportunity to work across teams, functions and even the globe.Recognizing the importance of individualized flexibility, our ways of working allow employees to balance...