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Sr. Program Manager, Payment Risk
hace 2 semanas
- 8+ years of managing stakeholders in crossfunctional project experience
- Bachelor's degree
- Experience working cross functionally with tech and nontech teams
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Demonstrated knowledge of Program Management lifecycle, and skilled at project management tools.
Our mission in Buyer Risk Preventions (BRP) is to make Amazon the safest place to transact online.
BRP safeguards every financial transaction across all Amazon sites, while striving to ensure that these efforts are transparent to our legitimate customers.
As such, BRP designs and builds the software systems, risk models and operational processes that minimize risk and maximize trust in Amazon.
We are seeking a Senior Program Manager who can provide leadership to cross-functional teams and drive key initiatives while supporting our customers and key stakeholders.
Our Senior Program Managers own fraud protection and customer experience programs for one or more payment products, stores, or businesses.
Our mission in Buyer Risk Preventions (BRP) is to make Amazon the safest place to transact online.BRP safeguards every financial transaction across all Amazon sites, while striving to ensure that these efforts are transparent to our legitimate customers.
As such, BRP designs and builds the software systems, risk models and operational processes that minimize risk and maximize trust in Amazon.
Key job responsibilitiesStakeholder Management:
Understand business partner core strategies, identify potential fraud and misuse risks, develop and implement solutions to improve customer experience, and align BRP teams and investments to achieve growth and goals.
Project Management:
Lead projects for cross-functional teams focused on the delivery of a new feature, service, product, or system.
Gather business requirements, document functional and design specifications, identify appropriate resources needed, assemble the right project team, assign individual responsibilities, and develop the milestones and launch schedule to ensure timely and successful delivery of the project.
Senior Program Managers contribute cross-functional business and technical skills, assess and manage risks, measure and report on progress, anticipate and resolve bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs with the technical constraints.
Change Management & Innovation:
Develops and/or influences new ideas/approaches.
Establishes procedures, plans and practices which promote the adoption of appropriate solutions and sustainability of desired results in complex operational environments.
Develops strategies to enhance decision making.Results & Accountability:
Ensures that effective controls are developed and maintained across the organization. Takes corrective action, as appropriate. Strong commitment towards goals and outcomes and to ensure the completion within established timeframes. Drives and facilitates moderately complex projects; focuses on results and measuring attainment of outcomes.
Collaboration:
Partners with (advises and supports) the global process owners, Site leaders, Operation managers in identifying, defining and executing various process improvement projects
Standard Operating Procedure (SOP)
Development:
Build and document the SOP specific to the investigation and quality assurance processes, and work to deploy globally.
Communication:
Drive weekly meetings to review metrics including investigation quality, service level agreements, and system misses. Identify root causes and create action plans to address. Hold team members accountable for progress on key program actions.
Change Management & Innovation:
Develops and/or influences new ideas/approaches.
Establishes procedures, plans and practices which promote the adoption of appropriate solutions and sustainability of desired results in complex operational environments.
Develops strategies to enhance decision making.Results & Accountability:
Ensures that effective controls are developed and maintained across the organization. Takes corrective action, as appropriate. Strong commitment towards goals and outcomes and to ensure the completion within established timeframes. Drives and facilitates moderately complex projects; focuses on results and measuring attainment of outcomes.
Reporting:
Reporting on progress of multiple projects, KPIs for Amazon Business, and providing regular
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