Program Manager II, Buyer Risk Investigations, Payment Risk
hace 2 semanas
Do you enjoy working in an entrepreneurial, fast paced environment, solving complex problems and delivering innovative solutions? Do you like to innovate and simplify?
Our mission in Buyer Risk Preventions (BRP) is to make the safest place to transact online.
BRP safeguards every financial transaction across all Amazon sites, while striving to ensure that these efforts are transparent to our legitimate customers.
As such, BRP designs and builds the software systems, risk models and operational processes that minimize risk and maximize trust in
As a Program Manager in BRP, you will be responsible for creating and managing roadmaps for the Operations program - Buyer Risk Investigations.
You will be working closely with business teams and understanding the requirements, working actively with Technology, Machine learning and Operations teams, making appropriate tradeoffs to optimize business outcomes and Customer experience, and clearly communicating goals, roles, responsibilities, and desired outcomes to internal cross-functional teams.
You will interact with a broad cross section of the Amazon organization as you clarify ambiguous issues and negotiate effective solutions between development and business teams.
You will anticipate bottlenecks and escalate issues when required in order to ensure on-time delivery.
You will be responsible for analyzing and identifying specific instances of risk, broader risk trends and points of customer friction, as well as developing scalable solutions for prevention.
You will need to collaborate effectively with business teams and within BRP and cross-functional teams to solve problems, create operational efficiencies, and deliver successfully against high organizational standards.
You should be able to apply a breadth of tools, data sources, and analytical techniques to answer a wide range of high-impact business questions and proactively present new insights in concise and effective manner.
In addition you will be responsible for building a robust set of operational and business metrics and will utilize metrics to determine improvement opportunities.
You should be an effective communicator capable of independently driving issues to resolution and communicating insights to non-technical and technical audiences.
The role requires a seasoned individual who has excellent experience as a Program Manager.
We are open to hiring candidates to work out of one of the following locations:
San Jose, CRI
BASIC QUALIFICATIONS
- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- 3+ years of working cross functionally with tech and nontech teams experience
- Bachelor's degree
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Experience in driving end to end delivery, and communicating results to senior leadership
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
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