![Amazon Support Services Costa Rica SRL - B20](https://media.trabajo.org/img/noimg.jpg)
Risk Manager Ii, Brand Escalation and Engagement
hace 2 semanas
- Bachelor's degree or equivalent
- Experience handling confidential information
To continue building customer trust the Selling Partner Abuse team works with merchants, brands and customers to identify and prevent product abuse in areas such as copyright, trademark and counterfeit for our customers worldwide.
We are looking for an experienced risk manager (M/F/d) to shape the future of Selling Partner Risk Management worldwide. This team of risk managers investigate complex cases of suspected infringement of intellectual property and other abuse. With our findings, we drive improvements for policies, tools and technology innovations to protect customers. We take appropriate action to defend intellectual property, to protect brands, and to ensure compliance with Amazon policies.
In this role you will partner with various other teams at Amazon including Brand Protection Strategic Partnerships, Retail, Product Quality & Safety, Selling Partner Performance, Counterfeit Crimes Unit, Legal, Compliance or Brand Registry.
You will interact with Amazon leadership on complex investigations and you will improve the way Amazon protects customers from fraud and abuse.
Key job responsibilities- Perform holistic investigations of brand's abuse reports, deep dives on brand and selling partner experience, identification of escalation root causes
- Communication and engagement with internal and external stakeholders
- Own and drive improvements to Amazon processes and tools resulting from deep dive findings in collaboration with partner teams
Brand Escalation and Engagement Management (BEEM) is a worldwide team of Risk Managers experienced in the field of Brand Protection.
We are an international and diverse team, collaborating closely while being located in different regions globally. We strive to identify, resolve and prevent brand-targeted abuse from the worldwide Amazon Stores. We handle escalations coming from brands and their internal Amazon stakeholders.We conduct holistic investigations, perform root cause analysis of escalation drivers, and pursue initiatives across global program teams to prevent future incidents related to the same root cause gap.
We engage with brands and their stakeholders to support us during our investigation and de-escalate when needed.San Jose, CRI
- 3+ years of program requirements definition and data and metrics leveraging to drive improvements experience
- Professional auditing qualification, or similar risk or compliance credentials
- Experience with SQL and Excel
-
Risk Manager Ii, Escalation Management and
hace 2 semanas
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo3 year of experience in Reported Abuse, Abuse Prevention OR 2 years of experience in investigations, risk, incident or crisis management. Demonstrated experience handling escalations. Demonstrated experience driving root cause investigations. Demonstrated experience working with cross departmental teams to perform investigations and improve processes. Strong...
-
Escalation Manager
hace 2 semanas
San José, San José, Costa Rica Splunk A tiempo completoA little about us. Splunk is the key to enterprise resilience for the 11,000+ organizations that use our Unified Security and Observability Platform. We regularly appear on a lot of "Best Places to Work" lists and we think it's because we encourage our Splunkers to bring their whole, authentic selves. So bring your work experience, problem-solving skills and...
-
Risk Manager, II
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoAre you an experienced Risk Manager? We are seeking candidates with prior experience in risk management to join our Buyer Risk Prevention (BRP) Organization to help us protect our global customers. In this role you will conduct risk assessments for existing lines of business (LOBs), stores, and payment products; aiding in the reduction of defects and risk...
-
Risk Manager Ii, Emp
hace 2 semanas
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo2-5 years of experience in investigations, risk management, incident or crisis management. Strong communications skills and experience creating and editing content for internal and external audiences. Demonstrated experience working with cross departmental teams with proven collaboration skills Ability to think critically with the vision to work both...
-
Risk Manager, Seller Fraud and Abuse Prevention
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoAmazon has built a reputation for excellence with recent examples of being named the #1 most trusted company for customers. To deliver on this reputation for trust the Selling Partner Abuse Team is tasked with identifying and preventing abuse for our customers and brand owners worldwide. Our growth requires leaders who move fast, have an entrepreneurial...
-
Risk Manager, Seller Fraud and Abuse Prevention
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoBachelor's degree and/or 2-5 years of experience in investigations, risk management, incident or crisis management, program management, or escalation handling. Experience creating and editing content for internal and external audiences. Demonstrated experience and collaboration with a variety of stakeholders in other departments. (finance, operations,...
-
Social Engagement Manager
hace 2 semanas
San José, San José, Costa Rica Thrive by Credit LLC A tiempo completoJob Title: Social Engagement ManagerResponsibilities: Develop and execute social media strategies to promote brand awareness and drive sales Engage with customers on social media platforms and provide exceptional customer service Make cold calls to generate leads and build our affiliate program Meet and exceed sales targets to drive revenue growth Maintain...
-
Risk Manager
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo2-5 years of experience working in relevant industries such as law, risk management, investigations, project management, etc. Bachelor's degree Demonstrated written communication skills able to write, clearly and succinctly Demonstrated experience in making high judgement decisions using data and analysis Demonstrated experience working with cross...
-
Vuse Brand Executive
hace 2 semanas
San José, San José, Costa Rica British American Tobacco A tiempo completoBAT is evolving at pace - truly like no other organization. To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey BAT COSTA RICA IS LOOKING FOR A VUSE BRAND EXECUTIVE SENIORITY LEVEL: Junior Manager FUNCTION: Marketing – Marketing Deployment...
-
Brand Manager
hace 2 semanas
San José, San José, Costa Rica Distribeauté A tiempo completoReconocida empresa del sector lujo y belleza, se encuentra en busqueda de gerente de marca / Brand Manager, con experiência en las siguientes funciones:Construcción y seguimiento del P&G de las marcas en conjunto con las áreas comerciales y financieras.Definición del presupuesto del área (A&P), con sus respectivos objetivos y metas que garanticen el...
-
Risk Analyst II, Payment Risk Machine Learning Insights
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoHave you ever thought about what it takes to detect and prevent fraudulent activity in hundreds of millions of eCommerce transactions across the globe? What would you do to increase trust in an online marketplace where millions of buyers and sellers transact? How would you build systems that evolve over time to proactively identify and neutralize new and...
-
Inside Account Manager II
hace 2 semanas
San José, San José, Costa Rica TD SYNNEX A tiempo completoOverview:A Inside Account Manager II is responsible for supporting the sales team, building strong customer relationships, and assisting the Manager in strategic initiatives. They also provide coaching to the team and act as a backup when the Manager is unavailable.Key Responsibilities: Leadership (10%) Mentorship/Coaching (20%) Manager primary back up...
-
Country Brand Manager
hace 2 semanas
San José, San José, Costa Rica Pfizer A tiempo completoROLE PURPOSE:Own brand strategy & implementation of marketing programs for key Pfizer Internal Medicine brands in CAC. Define and drive country brand strategies, drive product growth and lifecycle management, forecast revenue and operating expenses of assigned brands, ensuring the realization of revenue and profitability targets in country.SPAN OF CONTROL:...
-
Project Manager Ii
hace 2 semanas
San José, San José, Costa Rica World Vision International A tiempo completoWith over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children's...
-
Risk Analyst Ii, Payment Risk Machine Learning
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience Bachelor's degree or equivalent Experience handling confidential informationHave you ever thought about what it takes to detect and prevent fraudulent activity in hundreds of millions of eCommerce transactions across the globe? What would you...
-
Project Manager II
hace 2 semanas
San José, San José, Costa Rica World Vision A tiempo completoJob Description : MAJOR RESPONSIBILITIES: The Project Manager II role is responsible for the end-to-end management of one or more large to medium sized strategic initiatives, with moderate to high levels of complexities as well as multi-year high value budgets. Individuals within the Project Management job family are responsible for the planning,...
-
Risk Analyst II, Payment Risk Mining Analytics
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoHave you ever thought about what it takes to detect and prevent fraudulent activity in hundreds of millions of eCommerce transactions across the globe? What would you do to increase trust in an online marketplace where millions of buyers and sellers transact? How would you build systems that evolve over time to proactively identify and neutralize new and...
-
Risk Analyst Ii, Payment Risk Machine Learning
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoExperience defining requirements and using data and metrics to draw business insights Advanced SQL experience Bachelor's degree or equivalent 4+ years analytical field experience Experience with reporting and Data Visualization tools such as Quicksight / Tableau / Power BI or other BI packagesHave you ever thought about what it takes to detect and prevent...
-
Oncology Brand Lead, Breast Cancer
hace 2 semanas
San José, San José, Costa Rica AstraZeneca A tiempo completoThe Oncology Brand Lead for Breast Cancer will set the vision and will lead the development and implementation of the strategic and tactical plan for the assigned oncology product portfolio based on a thorough market understanding and insights collection across all the cross functional team involving commercial, medical, access, and sales teams.With strong...
-
Program Manager II, Buyer Risk Investigations, Payment Risk
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoHave you ever thought about what it takes to detect and prevent fraudulent activity among hundreds of millions of eCommerce transactions across the globe? What would you do to increase trust in an online marketplace where millions of buyers and sellers transact? How would you build systems that evolve over time to proactively identify and neutralize new and...