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Sr. Program Manager
hace 2 semanas
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
A-to-z Guarantee is Amazon's primary mechanism for protecting customers when they encounter a negative order experience with a third-party seller.
Create consensus for the project vision both internally and with key external partners.
Drive the definition, expansion, and management of a strategic roadmap involving unique & innovative customer solutions to achieve the team's strategy and vision.
Execute plans while working with key internal and external stakeholders (e.g. Business, Tech, and Operations counterparts across multiple organizations).
Develop best practices to foster, manage, track and measure success.
Partner with business/operations/product and program teams to consult, develop and implement KPI's, automated reporting/process solutions and data infrastructure improvements to meet business needs.
About the team
Customer Trust & Partner Support (CTPS) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners and Amazon from fraud, counterfeit, and abuse as well as empowering, providing world‐class support, and building loyalty with Amazon's millions of selling partners.
Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company. Amazon's Perfect Order Experience team, under CTPS, works to ensure that Customers can buy with confidence on Amazon.San Jose, CRI
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
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