Sr. Program Manager

hace 2 semanas


San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

The Payroll Program Management team consists of Program Managers who work together to support and deliver programs following industry best practices.

Our goal is to assist Payroll Operations and their partners in ensuring accurate and timely payment to employees, with a focus on maintaining high controllership and customer satisfaction, while keeping costs low for Amazon through program implementation.

PPM is responsible for executing global programs that impact payroll, focusing on Human Capital Management system products that facilitate various business processes like onboarding, leave management, job-related changes, and employee separations from Amazon, as well as Payroll Technology implementations.

The team delves deep into feature/product requirements to benefit end customers through Working Backwards sessions and collaborates with teams such as Payroll Tech, Payroll Operations, Payroll Vendors, and other system Tech developers to roll out solutions.

The team fosters collaboration across teams and businesses to assess dependencies and identify opportunities for enhancing customer experience and productivity by thinking big about future improvements.

We are seeking a self-driven, customer-centric Program Manager to join our team and contribute to the continuous improvement of transformation programs.

We are looking for someone who can work independently, engage with leadership across different functions, and influence roadmaps and strategic initiatives to ensure that we focus on the right things at the right time, delivering long-term benefits to our customers.

Having a strong adherence to high standards, a strategic mindset, and a bias for action is crucial to delivering projects quickly while upholding high levels of controllership and cost efficiency.

The ideal candidate has experience in a fast-paced, global environment, can navigate ambiguity effectively, and thrives on working with high-impact programs, while also being skilled at influencing senior leadership.

This is an exciting opportunity to join a passionate team where you can make a tangible impact on our customers, limited only by your drive and determination. Remember, it's always Day 1.

Key Responsibilities:

  • Manage the entire program lifecycle, overseeing each initiative from start to finish and ensuring successful service transitions.
  • Develop a comprehensive understanding of Amazon's payroll products, system architectures, dependencies, and business models.
  • Build strong relationships to earn the trust of customers, partners, and stakeholders, driving transformation initiatives to completion.
  • Use expertise to select stakeholders, set goals, make informed decisions, and design long-term solutions, taking the lead on initiatives.
  • Resolve complex problems, make decisions, and manage escalations, while mitigating risks and finding solutions in challenging situations.
  • Define strategies, simplify or enhance solutions for optimal outcomes, and drive best practices to streamline project delivery.
  • Gather requirements, write clear specifications, prioritize features, and engage all critical stakeholders to drive project scoping and success metrics.
  • Lead continuous improvement efforts by designing new solutions that boost business performance and meet Payroll goals.
  • Identify risks and obstacles, take corrective action, and create White Papers on program opportunities for automation and standardization.

A Day in the Life:

Depending on the project, tasks may involve stakeholder engagement, requirements prioritization, impact assessments, dependency management, approvals, and launches. Collaboration and knowledge sharing are key to our team's way of working.

About the Team:

We are a globally dispersed team covering LATAM, APAC, and EMEA regions. Our project managers bring experience in Payroll and PXT to our projects, aiming to enhance technology implementations for Payroll Operations across different Stakeholder groups.

Basic Qualifications:

  • 6+ years of experience working cross-functionally with tech and non-tech teams
  • 6+ years of program or project management experience
  • Experience defining program requirements and using data to drive improvements
  • Experience owning end-to-end program delivery and communicating results to leadership
  • Experience in complex problem-solving and working in fast-paced environments
  • Leadership in driving large, complex programs

Preferred Qualifications:

  • Formal Project Management qualification (PMP, Prince2 equivalent)
  • Experience in Payroll or HR industry
  • Knowledge of Human Capital Management systems

  • Sr. Program Manager

    hace 2 semanas


    San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    5+ years of program or project management experience Experience using data and metrics to determine and drive improvements Experience owning program strategy, end to end delivery, and communicating results to senior leadershipA-to-z Guarantee is Amazon's primary mechanism for protecting customers when they encounter a negative order experience with a...

  • Sr. Program Manager, SBAT

    hace 4 semanas


    San José, San José, Costa Rica Amazon A tiempo completo

    The Strategic Account Services (SAS) organization strives to improve the Amazon customer experience by working directly with Sellers to improve inputs to seller growth including increasing selection, improving catalog quality, maximizing Prime commitment, optimizing deals and advertising spend while educating on account health to drive seller growth. Our...

  • Sr. Program Manager, SBAT

    hace 2 semanas


    San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    The Strategic Account Services (SAS) organization strives to improve the Amazon customer experience by working directly with Sellers to improve inputs to seller growth including increasing selection, improving catalog quality, maximizing Prime commitment, optimizing deals and advertising spend while educating on account health to drive seller growth. Our...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Join Our Team as a Sr. Program Manager at SBAT Team!The Strategic Account Services (SAS) organization works closely with Sellers to enhance the Amazon customer experience. Our goal is to boost seller growth by improving selection, catalog quality, Prime commitment, deals, and advertising spend. We also provide education on account health to drive overall...

  • Program Manager

    hace 2 semanas


    San José, San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo

    Bachelor's Degree 3+ years' experience successfully managing and delivering largescale programs/projects Proven ability to effectively coordinate and influence across multiple stakeholder groups Experience delivering initiatives from conception through execution Strong verbal and written communication skills, able to distill complex information into...

  • Sr. Program Manager

    hace 2 semanas


    San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    6+ years of working cross functionally with tech and non-tech teams experience 6+ years of program or project management experience 6+ years of delivering cross functional projects experience Experience defining program requirements and using data and metrics to determine improvements 6+ years of owning program strategy, end to end delivery, and...

  • Deputy Program Manager

    hace 2 semanas


    San José, San José, Costa Rica SGI Global, LLC A tiempo completo

    SGI Global is seeking a Deputy Program Manager to oversee a contract under the Central America Regional Security Initiative (CARSI). The CARSI Initiative, one of the largest and most sophisticated multi-lateral security efforts in the world, provides funding for the USG to assist the governments of the CARSI countries with police professionalization, justice...

  • Program Manager

    hace 2 semanas


    San José, San José, Costa Rica TCS Expeditions A tiempo completo

    Program Manager, Private Custom Travel:We pride ourselves on being travel experts. Leading the way when it comes to providing outstanding travel experiences, our brands offer the world's best polar expeditions, wildlife safaris, cultural tours, yachting adventures and more.Our ambition is to build the world's leading experiential travel company. With over...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    4+ years professional experience in Corporate Retail, Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting, Sales, Marketing, and/or E-Commerce. Bachelor's degree or equivalent. Experience building customer relationships, identifying business opportunities for clients and increasing...

  • Marketing Program Manager

    hace 2 semanas


    San José, San José, Costa Rica Intelliswift Software, Inc. A tiempo completo

    Job Title:Marketing Program Manager Location:San Jose, CA (Hybrid)Duration:6 monthsContract Type:W2 onlyPay Rate Range:$ $78.00/HourJob Scope Strategic Program Manager to work within Client's Global Marketing organization quickly learn Client's business and marketing best practices as you work with Client's marketing leadership and business stakeholders to...

  • Program Manager

    hace 2 semanas


    San José, San José, Costa Rica Intelliswift Software, Inc. A tiempo completo

    Job Title:Program Manager (Payments Partnerships Manager) Contract Type:W2 OnlyDuration:6 monthsLocation:San Jose, CAPay Range:$ $54.28 per hourThe Payments Partnerships team pursues, establishes and manages Client's's relationships with a growing list of global partners with the goals of accelerating growth, driving revenue and decreasing operating cost....


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    8+ years of program or project management experience 8+ years of managing stakeholders in crossfunctional project experience Bachelor's degree Experience working cross functionally with tech and nontech teams Experience owning program strategy, end to end delivery, and communicating results to senior leadership Demonstrated knowledge of Program Management...


  • San José, San José, Costa Rica Blueforce Inc A tiempo completo

    BlueForce, Inc. is seeking for Deputy Program Managers (DPM) to provide services in support of upcoming task orders located in San Jose, Costa Rica.General Duties and Responsibilities:The Deputy Program Manager's duties include, but are not limited to:DPM will have overall responsibility for in-country operations. DPM will interface with the Program Manager...

  • Program Manager

    hace 2 semanas


    San José, San José, Costa Rica JLL A tiempo completo

    JLL supports the Whole You, personally and professionally.The Global Real Estate and Facilities (GREF) Operations Team supports the key business processes of our various business teams working to serve Amazon teams working in our corporate office buildings worldwide.This role drives continuous improvement focused on improving performance at GREF sites by...

  • Sr. Manager, Sales

    hace 2 semanas


    San José, San José, Costa Rica TD SYNNEX A tiempo completo

    The Sr Sales Manager is responsible for attainment of sales goals (SLA & KPI) by region. Develops long-term sales strategies.Oversees the development of current manager, supervisor, sales representatives, senior sales representatives, and engineers. Participates in strategic division initiatives.Ensures consistent member management practices across the...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Have you ever considered what it takes to detect and prevent fraudulent activity among hundreds of millions of eCommerce transactions globally? How can one increase trust in an online marketplace where numerous buyers and sellers engage? How will you develop systems that adapt over time to proactively detect and neutralize emerging fraud risks?Amazon's Buyer...

  • Technical Program Manager

    hace 2 semanas


    San José, San José, Costa Rica Splunk Inc A tiempo completo

    Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best...

  • Us Program Manager

    hace 2 semanas


    San José, San José, Costa Rica AstraZeneca A tiempo completo

    At AstraZeneca, we pride ourselves on crafting a collaborative culture that champions knowledge-sharing, high-reaching thinking and innovation - ultimately providing employees with the opportunity to work across teams, functions and even the globe.Recognizing the importance of individualized flexibility, our ways of working allow employees to balance...

  • IT Program Manager

    hace 2 semanas


    San José, San José, Costa Rica INTEL A tiempo completo

    Intel is an industry leader and a catalyst for technology innovation and products that revolutionize the way we live. Our purpose is to create world-changing technology that improves the life of every person on the planet. Intel is in the midst of a transformational journey to deliver on its ambitious IDM 2.0 strategy which includes significant manufacturing...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelor's degree 8+ years of stakeholder management experience 8+ years of project management experience 8+ years of experience leading projects in an Operations environment Demonstrated knowledge of program management lifecycle, and skilled at project management toolsWanting to make a difference? Join the team protecting Amazon customers from payment...