Sr. Program Manager, Ngp, Payment Risk

hace 3 semanas


San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo
Bachelor's degree

  • 8+ years of stakeholder management experience
  • 8+ years of project management experience
  • 8+ years of experience leading projects in an Operations environment
  • Demonstrated knowledge of program management lifecycle, and skilled at project management tools
Wanting to make a difference? Join the team protecting Amazon customers from payment related fraud, misuse, and abuse. Have you ever thought about what it takes to detect and prevent fraudulent purchases among hundreds of millions of e-Commerce transactions in different countries? How to help our Amazon Business continue to grow and where millions of businesses can safely transact online? What kinds of processes and systems would you build to maximize customer satisfaction?


A team comprised of software development engineers, machine learning scientists, operation specialists, product and program managers, and many other team members; together focused on a mission that is customer-focused and innovative in solving complex challenges and promoting exceptional value through innovation and superior technical know-how.


We are seeking a Senior Program Manager who can provide leadership to cross-functional teams and drive key initiatives while supporting our customers and key stakeholders.


We are an agile team, moving quickly in collaboration within our business to bring new features while having fun along the way.

If you can Think Big (make sure to check out the Amazon Blog reading about the Think Big and other Leadership Principles) and want to join a fast moving team, we would like to speak with you

Key job responsibilities

Stakeholder Management:

Listen and understand Non-Guaranteed Payments (NGP) strategy, identify potential fraud and misuse risks, and align BRP teams and investments to achieve growth and goals.


Project Management:
Lead projects for cross-functional teams focused on the delivery of a new feature, service, product, or system.

Gather business requirements, document functional and design specifications, identify appropriate resources needed, assemble the right project team, assign individual responsibilities, and develop the milestones and launch schedule to ensure timely and successful delivery of the project.

Senior Program Managers contribute cross-functional business and technical skills, assess and manage risks, measure and report on progress, anticipate and resolve bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs with the technical constraints.


Change Management & Innovation:
Develops and/or influences new ideas/approaches.

Establishes procedures, plans and practices which promote the adoption of appropriate solutions and sustainability of desired results in complex operational environments.

Develops strategies to enhance decision making.

Results & Accountability:
Ensures that effective controls are developed and maintained across the organization. Takes corrective action, as appropriate. Strong commitment towards goals and outcomes and to ensure the completion within established timeframes. Drives and facilitates moderately complex projects; focuses on results and measuring attainment of outcomes.

Collaboration:
Partners with (advises and supports) the global process owners, Site leaders, Operation managers in identifying, defining and executing various process improvement projects

Standard Operating Procedure (SOP)

Development:

Build and document the SOP specific to the investigation and quality assurance processes, and work to deploy globally.

Communication:
Drive weekly meetings to review metrics including investigation quality, service level agreements, and system misses. Identify root causes and create action plans to address. Hold team members accountable for progress on key program actions.

San Jose, CRI

  • Minimum 4 years of large scale project management experience in leading multiorganizational initiatives, and driving team accountability to achieve impactful goals
  • Minimum 4 years of experience working in an Operations environment, driving improvements that have resulted in measurable business impact
  • Analytical aptitude, including the ability to mine and analyze large, complex data sets
  • Six sigma green belt level capabilities in deconstructing processes and metrics, to identify areas of opportunity and lead the development and implementation of new processes
  • Excellent oral, written and interpersonal communication skills
Demonstrated ability to work well in a team environment and work under tight deadlines

  • Ability to multitask and handle various projects simultaneously to drive timely results
  • Ability to deliver results with selfinitiative and determination in a dynamic and often ambiguous environment
  • Good on influencing skills and negotiation skills
  • Ability to drive projects efficiently in a crossfunctional environment by establishing respect and confidence in the business and technical


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelor's degree 8+ years of stakeholder management experience 8+ years of project management experience 8+ years of experience leading projects in an Operations environment Demonstrated knowledge of program management lifecycle, and skilled at project management toolsWanting to make a difference? Join the team protecting Amazon customers from payment...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    8+ years of program or project management experience 8+ years of managing stakeholders in crossfunctional project experience Bachelor's degree Experience working cross functionally with tech and nontech teams Experience owning program strategy, end to end delivery, and communicating results to senior leadership Demonstrated knowledge of Program Management...

  • Risk Manager, II

    hace 3 semanas


    San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Are you an experienced Risk Manager? We are seeking candidates with prior experience in risk management to join our Buyer Risk Prevention (BRP) Organization to help us protect our global customers. In this role you will conduct risk assessments for existing lines of business (LOBs), stores, and payment products; aiding in the reduction of defects and risk...


  • San José, San José, Costa Rica Intelliswift Software, Inc. A tiempo completo

    Job Title:Payment Operations Manager/Program Manager Location:San Jose, CA (Hybrid)Duration:6+ months contract with possible extensionContract Type:W2 OnlyPay Range:$ $54.28 per hourWe are seeking a Payment Operations Manager to support, optimize, and scale our strategic partnerships. Within our Payments and Financial Services organization at the Client's...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Have you ever considered what it takes to detect and prevent fraudulent activity among hundreds of millions of eCommerce transactions globally? How can one increase trust in an online marketplace where numerous buyers and sellers engage? How will you develop systems that adapt over time to proactively detect and neutralize emerging fraud risks?Amazon's Buyer...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Have you ever thought about what it takes to detect and prevent fraudulent activity among hundreds of millions of eCommerce transactions across the globe? What would you do to increase trust in an online marketplace where millions of buyers and sellers transact? How would you build systems that evolve over time to proactively identify and neutralize new and...

  • Payment Risk Analyst

    hace 3 semanas


    San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Hands on experience with SQL (Intermediate/Advanced) Hands on experience with Dashboard tools like Amazon Quicksight, Tableau or PowerBi 2+ years of experience on Data Analysis or related analytical field experience Bachelors degree or equivalentHave you ever thought about what it takes to detect and prevent fraudulent activity in hundreds of millions of...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience Bachelor's degree or equivalent Experience handling confidential informationHave you ever thought about what it takes to detect and prevent fraudulent activity in hundreds of millions of eCommerce transactions across the globe? What would you...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Have you ever thought about what it takes to detect and prevent fraudulent activity in hundreds of millions of eCommerce transactions across the globe? What would you do to increase trust in an online marketplace where millions of buyers and sellers transact? How would you build systems that evolve over time to proactively identify and neutralize new and...

  • Program Manager

    hace 3 semanas


    San José, San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo

    Bachelor's Degree 3+ years' experience successfully managing and delivering largescale programs/projects Proven ability to effectively coordinate and influence across multiple stakeholder groups Experience delivering initiatives from conception through execution Strong verbal and written communication skills, able to distill complex information into...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Have you ever thought about what it takes to detect and prevent fraudulent activity in hundreds of millions of eCommerce transactions across the globe? What would you do to increase trust in an online marketplace where millions of buyers and sellers transact? How would you build systems that evolve over time to proactively identify and neutralize new and...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Have you ever thought about what it takes to detect and prevent fraudulent activity in hundreds of millions of eCommerce transactions across the globe? What would you do to increase trust in an online marketplace where millions of buyers and sellers transact? How would you build systems that evolve over time to proactively identify and neutralize new and...


  • San José, San José, Costa Rica Viatris A tiempo completo

    Upjohn Export B.V. sucursal Costa RicaAt VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs.Viatris empowers people worldwide to live healthier at every stage of life.We do so via:Access - Providing high quality trusted medicines...

  • Sr. Program Manager

    hace 3 semanas


    San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    The Payroll Program Management team consists of Program Managers who work together to support and deliver programs following industry best practices.Our goal is to assist Payroll Operations and their partners in ensuring accurate and timely payment to employees, with a focus on maintaining high controllership and customer satisfaction, while keeping costs...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Experience using data and metrics to draw business insights Advanced SQL experience Bachelor's degree in analytical field (e,g: Mathematics, Computer Science) or equivalent experience 2+ years analytical field experience Experience with reporting and Data Visualization tools such as Quicksight / Tableau / Power BI or other BI packagesHave you ever thought...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Bachelor's degree in a relevant field (e.g., Statistics, Mathematics, Computer Science, or a related analytical discipline) or equivalent experience- +5 years of experience in data analysis roles 2+ yeas of experience leading, managing and developing teams Strong analytical and problemsolving skills Excellent written and verbal communication abilities...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    3+ years of program or project management experience 3+ years of defining and implementing process improvement initiatives using data and metrics experience 3+ years of working cross functionally with tech and nontech teams experience Bachelor's degree Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Experience defining requirements and using data and metrics to draw business insights Advanced SQL experience Bachelor's degree or equivalent 4+ years analytical field experience Experience with reporting and Data Visualization tools such as Quicksight / Tableau / Power BI or other BI packagesHave you ever thought about what it takes to detect and prevent...

  • Sr. Program Manager

    hace 3 semanas


    San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    5+ years of program or project management experience Experience using data and metrics to determine and drive improvements Experience owning program strategy, end to end delivery, and communicating results to senior leadershipA-to-z Guarantee is Amazon's primary mechanism for protecting customers when they encounter a negative order experience with a...


  • San José, San José, Costa Rica Amazon A tiempo completo

    The Strategic Account Services (SAS) organization strives to improve the Amazon customer experience by working directly with Sellers to improve inputs to seller growth including increasing selection, improving catalog quality, maximizing Prime commitment, optimizing deals and advertising spend while educating on account health to drive seller growth. Our...