Manager, Program Management, Strategic Account

hace 2 semanas


San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

6+ years of leading program management teams with experience in leading multi-organizational initiatives, and driving team accountability to achieve impactful goals.


  • Proven track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively, resolving conflicts, and ensuring followthrough. Proven track record of delivering results through a team.
  • Demonstrated success identifying business opportunities for clients and increasing adoption and utilization of company products.
  • Excellent verbal and written communication.
  • Analytical problemsolving ability. Uses data analysis, reporting, and forecasting to guide business decisions.
  • Track record of developing business plans with a demonstrated ability to effectively manage multiple projects and priorities across teams in a fastpaced, deadlinedriven environment.
  • Demonstrated ability to work in a fastpaced environment where continuous innovation is desired and ambiguity is the norm.


The Strategic Account Services (SAS) organization strives to improve the Amazon customer experience by working directly with Sellers to improve inputs to seller growth including increasing selection, improving catalog quality, maximizing Prime commitment, optimizing deals and advertising spend while educating on account health to drive seller growth.

Our team invents and innovates across technology, processes and people to enhance the services we offer, improve Seller engagement and satisfaction, and build scalable solutions.


The SAS Business Accelerator Team (SBAT) focuses on accelerating the 3P Flywheel inputs through strategic initiatives and relentless focus on inputs.

We provide best in class services to SAS Sellers through programs that focus on the growth flywheel, in partnership with SAS CSM teams and internal Amazon teams.

SBAT focuses on reducing laborious and mundane tasks for CSMs through automation and centralization in collaboration with Product/Tech along with standardization of initiatives to enable SAS teams to deliver services at scale.

Key job responsibilities

  • Lead a team of Program managers to drive growth for a key domain within SBAT
  • Create and drive strategy for the domain, define metrics, goals and factors which determine success for the domain.
  • Drive goals for your domain at SAS level, drive the goals internally within SAS broken up at a CSM program level.
  • Act as a thought leader in defining success criteria and understand business needs of Sellers in an ever-changing business environment. Contribute to strategic plans and documents for the organization.
  • Partner with external teams including Category Management, Finance, Global Customer Success Management, and Central Support teams to align programs and initiatives to drive growth.
  • Manage recruiting and hiring efforts across direct team and broader organization. Coach, mentor, and develop your team.
  • Execute programs focused on the delivery of a new and existing features, processes, product, or systems with high ownership.
  • Drive and facilitate highly complex projects; focuses on results and measuring attainment of outcomes.
  • Influence stakeholders (including Global process owners, leadership) outside your direct area of responsibility to ensure delivery.
  • Conduct effective meetings (business and program reviews) and able to dive deeply into details as easily as convey high-level plans with clear and concise verbal and written communication.
San Jose, CRI

  • Experience in E-Commerce, Corporate Retail, Consulting and/or B2B.
  • Ability to effectively manage team and juggle multiple projects and priorities in a fastpaced, deadlinedriven environment.
  • Experience in change management and driving adoption of new tools, processes, and decision support.
  • Superior communication and presentation skills
  • Strategy development with multiphase execution and delivery: planning, opportunity qualification and creation, stakeholder and executive communication, needs analysis, value engineering, services/partner engagement, opportunity management, and negotiation.
  • Strong attention to detail and excellent problem solving skills.
  • Graduate/Master's degree in related field
  • Certified Six Sigma Green or Black Belt is a plus


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    4+ years professional experience in Corporate Retail, Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting, Marketing, and/or E-Commerce. Bachelor's degree or equivalent. Advanced English level (oral and written). Experience building customer relationships, identifying business...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Join Our Team as a Sr. Program Manager at SBAT Team!The Strategic Account Services (SAS) organization works closely with Sellers to enhance the Amazon customer experience. Our goal is to boost seller growth by improving selection, catalog quality, Prime commitment, deals, and advertising spend. We also provide education on account health to drive overall...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Position Overview:As a Senior Strategic Account Manager, you will collaborate with sellers to provide guidance and insights aimed at boosting their Amazon businesses. Your responsibilities will include creating and executing joint business plans, discovering new strategies for growth, and identifying operational enhancements. Your strong client management...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    4+ years professional experience in Corporate Retail, Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting, Sales, Marketing, and/or E-Commerce. Bachelor's degree or equivalent. Experience building customer relationships, identifying business opportunities for clients and increasing...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo

    Fluent English and Spanish written and verbal skills 6+ years of experience in roles such as Account Management, Sales, Consulting, Retail Buyer, Instock planner, Finance/Analyst roles, Marketing/Merchandising roles, Program or Project Management roles Experience building relationships with external stakeholders, identifying business opportunities for...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    The Strategic Account Services (SAS) organization is seeking a Manager, Customer Success to lead a team of Strategic Account Managers responsible for the growth and development of some of the most influential Sellers in the Amazon Store.In this role, you'll be responsible for all business and operational objectives of your Strategic Account Management team....


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    6+ years of relevant experience in customer support, program management, or related field. 4+ years of professional experience developing and leading teams while driving organizational goals. Bachelor's degree or equivalent practical experience. Track record of developing business plans with a demonstrated ability to navigate ambiguous situations while...

  • Account Manager

    hace 2 semanas


    San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    3+ years of sales or account management experience 3+ years of digital advertising and client facing roles experience Experience with Excel Experience analyzing data and best practices to assess performance driversThe Amazon Marketplace Paid Services (AMPS) organization is seeking a Strategic Account Manager to drive business growth for some of the most...

  • Account Manager

    hace 2 semanas


    San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    2+ years of sales or account management experience 2+ years of digital advertising and client facing roles experience Experience with Excel Experience analyzing data and best practices to assess performance driversTransparency represents an incredible opportunity to raise retail industry standards around authenticity, product transparency, and supply chain...

  • Marketing Program Manager

    hace 2 semanas


    San José, San José, Costa Rica Intelliswift Software, Inc. A tiempo completo

    Job Title:Marketing Program Manager Location:San Jose, CA (Hybrid)Duration:6 monthsContract Type:W2 onlyPay Rate Range:$ $78.00/HourJob Scope Strategic Program Manager to work within Client's Global Marketing organization quickly learn Client's business and marketing best practices as you work with Client's marketing leadership and business stakeholders to...

  • Account Manager

    hace 2 semanas


    San José, San José, Costa Rica SoftwareOne A tiempo completo

    Job Function:Sales The role:Join our sales team We are eager to learn more about you and explore how, by working together, we can form an exceptional team.Account ManagerHunterFull time | Hybrid ModelWe are looking for a proactive and results-driven Account Manager to identify and develop new business opportunities, effectively sell solutions, and drive...

  • Program Manager

    hace 2 semanas


    San José, San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo

    Bachelor's Degree 3+ years' experience successfully managing and delivering largescale programs/projects Proven ability to effectively coordinate and influence across multiple stakeholder groups Experience delivering initiatives from conception through execution Strong verbal and written communication skills, able to distill complex information into...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Sr. Program Manager, SBAT

    hace 4 semanas


    San José, San José, Costa Rica Amazon A tiempo completo

    The Strategic Account Services (SAS) organization strives to improve the Amazon customer experience by working directly with Sellers to improve inputs to seller growth including increasing selection, improving catalog quality, maximizing Prime commitment, optimizing deals and advertising spend while educating on account health to drive seller growth. Our...

  • Sr. Program Manager, SBAT

    hace 2 semanas


    San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    The Strategic Account Services (SAS) organization strives to improve the Amazon customer experience by working directly with Sellers to improve inputs to seller growth including increasing selection, improving catalog quality, maximizing Prime commitment, optimizing deals and advertising spend while educating on account health to drive seller growth. Our...


  • San José, San José, Costa Rica Enterprise Software Solutions A tiempo completo

    We advocate for a human-centered approach in addressing technological challengesOptimizing resource utilization is the top cloud challenge at 42%. This is extremely hard for many organizations, as they tend to overprovision to allow for future scaleWe are a cloud-first, full-service Microsoft partner, among the top 1% of all Microsoft Gold partners...

  • Program Manager

    hace 2 semanas


    San José, San José, Costa Rica Intelliswift Software, Inc. A tiempo completo

    Job Title:Program Manager (Payments Partnerships Manager) Contract Type:W2 OnlyDuration:6 monthsLocation:San Jose, CAPay Range:$ $54.28 per hourThe Payments Partnerships team pursues, establishes and manages Client's's relationships with a growing list of global partners with the goals of accelerating growth, driving revenue and decreasing operating cost....

  • Inside Account Manager

    hace 2 semanas


    San José, San José, Costa Rica TD SYNNEX A tiempo completo

    Position OverviewThe Inside Account Manager is responsible for building long-term, high-performing relationships with partners, leveraging interpersonal skills, prospecting abilities, and data analysis to provide recommendations that drive business growth for Sony's products and services. You will be responsible for conducting daily outbound sales calls to...

  • Technical Account Manager

    hace 2 semanas


    San José, San José, Costa Rica Appvance A tiempo completo

    About the Role:We are seeking a highly skilled and motivated Technical Account Manager to join our team at a QA software company. As a Technical Account Manager, you will be responsible for managing the relationships with our key clients, ensuring their satisfaction, and driving the successful implementation and adoption of our software solutions. You will...

  • Inside Account Manager

    hace 2 semanas


    San José, San José, Costa Rica TDCR Tech Data Costa Rica A tiempo completo

    Position Overview The Inside Account Manager is responsible for building long-term, high-performing relationships with partners, leveraging interpersonal skills, prospecting abilities, and data analysis to provide recommendations that drive business growth for Sony's products and services. You will be responsible for conducting daily outbound sales...