Workplace Experience Coordinator

hace 2 semanas

Santa Ana, Costa Rica JLL A tiempo completo
About JLL

  • We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future.

And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

Cómo Te Apoyamos:

Nuestros beneficios son una buena razón para formar parte del equipo de JLL.

Estamos comprometidos a contratar a las mejores y más talentosas personas de nuestra industria, y luego empoderarlas con los recursos y el apoyo para mejorar su salud, bienestar financiero y personal.


Nuestra filosofía de beneficios subyacente es la siguiente:

ser justos con nuestra gente y brindar oportunidades a quienes aprovechan nuestros programas y recursos para aumentar su seguridad personal y financiera.


Los beneficios para empleados seleccionados incluyen:
Seguro de vida, médico y dental de primera línea para el empleado.
Bono anual por performance.
Plataforma online con cursos certificados para el desarrollo profesional.
Lo que implica este trabajo

Lograr una excepcional experiência al cliente al proporcionar un servicio que agregue valor y colabore con el aumento de la productividad.

Identificar y aplicar oportunidades de mejora que contribuyan con la mejora de los procesos.
Conducir la prestación de servicios y procesos de una forma estandarizada.

Nos encontramos en búsqueda de una persona dinámica para el puesto de Workplace Experience Coordinador para unirse a nuestro equipo:

Horario de trabajo:
lunes a viernes de 8am a 5pm.

Modalidad de trabajo:
Presencial

Tipo de contratación:
Tiempo Indeterminado

¿Cuál es tu día a día?
Generales
Garantizar el adecuado funcionamiento de las áreas a su cargo.
Velar por el cumplimiento de los procesos y políticas de seguridad de las áreas a cargo.

Informar oportunamente al supervisor inmediato cualquier eventualidad que ponga en riesgo el proceso operativo del que requiera su intervención directa.

Mantener actualizados los procedimientos y documentaciones de las áreas a cargo.
Llevar un registro de forma ordenado de los pendientes de la operación.
Envío de reportes según la necesidad (diarios, semanales, mensuales, etc)
Participación en las actividades de Human Experience.
Realizar las auditorias correspondientes a cada área.
Ser el puente entre la operación de Soft Services y Hard Services para satisfacer las necesidades de cada operación.
Seguimientos y prontas respuestas de necesidades.
Suministrar información fiable.

Procesos

Control de compras (E2E): pronostico, solicitudes a compras, GR, control de suministros, validaciones de garantía, manejo de suplidores, etc. para el área de Soft Services.

Proceso de fumigación (E2E): permisos, logística, reportes, seguimientos, etc.

Limpieza:
seguimiento de pendientes, control de suministros, actualización de documentación, auditorias, reportes, etc.

Cafetería:
seguimiento de pendientes, actualización de documentación, auditorias, reportes, análisis de tiempos en línea, etc.

Soft Services:
seguimiento de pendientes, control de suministros, actualización de documentación, auditorias, reportes, etc.

Seguridad:
seguimiento de pendientes, control de suministros, actualización de documentación, auditorias, reportes, etc.

Experiência y habilidades técnicas deseadas
Se requiere
Grado técnico o administrativo en Administración de Empresas, Administración hotelera o Ingeniería Industrial.
1 años de experiência en servicio al cliente.
Nível de ingles avanzado.
Dominio de cómputo (Outlook, Word, Excel, Power Point)
Se prefiere
Fuerte liderazgo y poder de negociación.
Acostumbrado a trabajar en equipo.
Experiência en resolución de conflictos. Habilidad para aprender de errores y de éxitos.
Facilidad de expresión, tanto escrita como oral.
Facilidad para relacionarse con todos los níveles de la organización.
Habilidad para manejar el tiempo y establecer prioridades.
Habilidad para "aprender en el camino

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