![Western Union](https://media.trabajo.org/img/noimg.jpg)
Senior Coordinator, Product Operations
hace 2 semanas
Senior Coordinator Product Operations - Santa Ana, Costa Rica
Are you ready to join an advanced team in a global company that customers depend on to assure accurate, valid, and timely settlement, refund, remittance and billing transactions for agents, financial institutions, and Money Order users? Join Western Union as a Senior Coordinator Product Operations
Western Union powers your pursuit.
We are looking for someone who would be part of RMO (Retail Money Orders) Team as Senior Coordinator Product Operations responsible for contributing to ensure outstanding customer service quality levels, maintaining valid supporting documents for all transactions, providing research, root cause and recommendations to address gaps in delivering incumbent duties, investigating issues, and providing resolutions.
Role Responsibilities
You will process settlements and customer refunds, ensuring that data for each case is entered accurately into our systems. You will be responsible for maintaining valid supporting documents for payments. Responsibilities will include analyzing and researching root causes of different operational inquiries and exception Money Order payments handling. Understand and follow company policies that apply to accounting, compliance, and risk management processes. Analysis of cases to provide resolution on complex scenarios related to customer claims. Analytical and problem-solving mindset with keen attention to detail. Ability to handle a high volume of information (workload).Role Requirements
You will be equipped with job-specific knowledge during initial training to understand trends in money orders, settlement and accounting. Fluency in English B2+ or C1 is expected and needed it in this role. Higher education or equivalent experience preferable. Good communication, time management, teamwork, and collaboration skills. Detail-oriented, ability to multitask, and work well under pressure. Analytical and problem-solving skills. Working knowledge of MS Office. Capacity to work under pressure with short deadlines. Open to constant change..
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.
Your Costa Rica- specific benefits include:
Asociación Solidarista In house company doctor services Transportation services options Referral Program award Employee Resource Groups (ERG) and committees to volunteer with Pan American Medical and Life insurance Cafeteria DiscountsOur hybrid work model
Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.
Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.
-
Senior Coordinator, Product Operations
hace 2 semanas
Santa Ana, Costa Rica Western Union A tiempo completoSenior Coordinator Product Operations at Western Union - Santa Ana, Costa Rica Looking to join a top-notch team within a global company that is crucial for ensuring accurate and timely financial transactions for agents, institutions, and Money Order users? Look no further than Western Union's Senior Coordinator Product Operations position. Join Western Union...
-
Senior Coordinator, Product Operations
hace 2 días
Santa Ana, Costa Rica Western Union A tiempo completo**Senior Coordinator Product Operations - Santa Ana, Costa Rica** Are you ready to join an advanced team in a global company that customers depend on to assure accurate, valid, and timely settlement, refund, remittance and billing transactions for agents, financial institutions, and Money Order users? Join Western Union as a Senior Coordinator Product...
-
Senior Coordinator, Operations
hace 1 semana
Santa Ana, Costa Rica Western Union A tiempo completo**Senior Coordinator, Operations - Santa Ana Costa Rica** Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive Then, it’s time to join Western Union as a **Senior Coordinator, Operations.** **Western Union powers your pursuit.** **Role...
-
Compliance Operations Coordinator
hace 2 semanas
Santa Ana, Costa Rica Convera A tiempo completoCompliance Operations Coordinator Ops KYCAs a Compliance Operations Coordinator at Convera based in our Costa Rica office, you will be fully trained to investigate and analyze corporate customers to make sure they meet all necessary requirements, legislation, and policies. After gathering all the required information about the customers, you will decide...
-
Compliance Operations Coordinator
hace 2 semanas
Santa Ana, Costa Rica Convera A tiempo completoCoordinator, Know Your Customer (KYC) OperationsAs a Coordinator at Convera based in our Lindora-Santa Ana office, you will be fully trained to investigate and analyze corporate customers to make sure they meet all necessary requirements, legislation, and policies. After gathering all the required information about the customers, you will decide whether to...
-
Workplace Operations Coordinator
hace 4 semanas
Santa Ana, Costa Rica JLL A tiempo completoJLL supports the Whole You, personally and professionally. **Benefits to eligible employees, include**: Life, health and dental insurance for you. Online platform with certified courses for professional development. What this job involves Provide support to the Operations Manager, by being an expert on the building´s operational and technical needs. We...
-
Workplace Operations Coordinator
hace 2 semanas
Santa Ana, Costa Rica JLL A tiempo completoJLL supports the Whole You, personally and professionally.Benefits to eligible employees, include:Life, health and dental insurance for you.Online platform with certified courses for professional development.What this job involves Provide support to the Operations Manager, by being an expert on the building ́s operational and technical needs.We are...
-
Compliance Operations Coordinator
hace 4 semanas
Santa Ana, Costa Rica Convera A tiempo completoCoordinator, Know Your Customer (KYC) Operations As a Coordinator at Convera based in our Lindora-Santa Ana office, you will be fully trained to investigate and analyze corporate customers to make sure they meet all necessary requirements, legislation, and policies. After gathering all the required information about the customers, you will decide whether to...
-
Senior Associate, Settlement Operations
hace 1 semana
Santa Ana, Costa Rica Western Union A tiempo completo**Senior Associate, Settlement Operations - Santa Ana, Costa Rica** Does playing a meaningful role in Digital and Retail Settlement Operations sound exciting to you? How about bringing your analytical skills to a global business that is committed to moving money for better? Join Western Union as Senior Associate, Settlement Operations. **Western Union...
-
Senior Specialist, Settlement Operations
hace 2 semanas
Santa Ana, Costa Rica Western Union A tiempo completo**Senior Specialist, Settlement Operations - Santa Ana, Costa Rica** Would you like to work for an organization that strives to constantly improve its operational performance, standards, and processes? Are you ready to take on senior responsibilities in a truly global environment? Join Western Union as a Senior Specialist, Settlement Operations. **Western...
-
Senior Specialist, Settlement Operations
hace 1 mes
Santa Ana, Costa Rica Western Union A tiempo completoSenior Specialist, Settlement Operations - Santa Ana, Costa Rica Would you like to work for an organization that strives to constantly improve its operational performance, standards, and processes? Are you ready to take on senior responsibilities in a truly global environment? Join Western Union as a Senior Specialist, Settlement Operations. Western...
-
Senior Specialist, Settlement Operations
hace 4 semanas
Santa Ana, Costa Rica Western Union A tiempo completoSenior Specialist, Settlement Operations - Santa Ana, Costa Rica Would you like to work for an organization that strives to constantly improve its operational performance, standards, and processes? Are you ready to take on senior responsibilities in a truly global environment? Join Western Union as a Senior Specialist, Settlement Operations. Western...
-
Senior Specialist, Settlement Operations
hace 2 semanas
Santa Ana, Costa Rica Western Union A tiempo completoSenior Specialist, Settlement Operations - Santa Ana, Costa Rica Would you like to work for an organization that strives to constantly improve its operational performance, standards, and processes? Are you ready to take on senior responsibilities in a truly global environment? Join Western Union as a Senior Specialist, Settlement Operations. Western...
-
Specialist Product Operations
hace 1 semana
Santa Ana, Costa Rica Western Union A tiempo completo**Job Description**: **Specialist Product Operations - Santa Ana, Costa Rica** Are you looking to take a front seat in driving product support and handling money orders escalations? Are you ready to unleash your potential in a global business that is committed to moving money for the better? Then it’s time to join Western Union as an **Specialist Product...
-
Specialist Product Operations
hace 2 días
Santa Ana, Costa Rica Western Union A tiempo completo**Specialist Product Operations - Santa Ana, Costa Rica** Are you looking to take a front seat in driving product support and handling money orders escalations? Are you ready to unleash your potential in a global business that is committed to moving money for the better? Then it’s time to join Western Union as an **Specialist Product...
-
Specialist Product Operations
hace 2 semanas
Santa Ana, Costa Rica Western Union A tiempo completoSpecialist Product Operations - Santa Ana, Costa RicaDo you want to play a key role in providing product support and addressing money order escalations? Are you eager to unleash your potential in a global company dedicated to moving money for the better? Then come on board with Western Union as a Specialist Product Operations.Western Union is fueling your...
-
Specialist Product Operations
hace 4 semanas
Santa Ana, Costa Rica Western Union A tiempo completoSpecialist Product Operations - Santa Ana, Costa Rica Are you looking to take a front seat in driving product support and handling money orders escalations? Are you ready to unleash your potential in a global business that is committed to moving money for the better? Then it’s time to join Western Union as an Specialist Product Operations Western...
-
Senior Specialist, Settlement Operations
hace 3 semanas
Santa Ana, Costa Rica Western Union A tiempo completo**Senior Specialist, Settlement Operations - Santa Ana, Costa Rica** Would you like to work for an organization that strives to constantly improve its operational performance, standards, and processes? Are you ready to take on senior responsibilities in a truly global environment? Join Western Union as a Senior Specialist, Settlement Operations. **Western...
-
Senior Specialist, Settlement Operations
hace 4 semanas
Santa Ana, Costa Rica Western Union A tiempo completo**Senior Specialist, Settlement Operations - Santa Ana, Costa Rica** Would you like to work for an organization that strives to constantly improve its operational performance, standards, and processes? Are you ready to take on senior responsibilities in a truly global environment? Join Western Union as a Senior Specialist, Settlement Operations. **Western...
-
Senior Associate, Settlement Operations
hace 1 semana
Santa Ana, Costa Rica Western Union A tiempo completo**Senior Associate, Settlement Operations - Santa Ana, Costa Rica** Does playing a critical role in settlement services sound exciting to you? How about working for a global fintech company on an advanced team that is passionate about preventing money laundering and other illegal financial transactions? Join Western Union as a Senior Associate, Settlement...