Customer Service Representative I

hace 2 semanas


San José, San José, Costa Rica Emerson A tiempo completo

Responsibilities:


Responsible in providing customer service regarding pricing, availability and delivery, order placement and inquiries, order maintenance (add, cancel, approve, routing options, approve air order), and general product inquiry to ASCO Numatics and/or Aventics.

Ensures information given to customers is timely and accurate. The representative is also expected to assist customers on basic shipping issues like shortage, overage, etc. which may require them to do research and analysis.

  • Provides inside sales support for pricing and availability and attends to order management queries.
  • Assists customer on basic technical queries (as available in the system)
  • Attends to customers concerns on shipping which include but not limited to research and analysis, help customers submit RMA requests, and update corresponding team.
  • Assists customers on general product inquiry and ensures that the information is accurate.
  • Performs other duties and responsibilities as assigned by management.

Qualifications:

Customer Service Experience: 1-3 years

  • English Level: B1
  • Performance: Successful or above
  • Demonstrated systems and process knowledge
  • Very good customer support skills
  • Multitasking skill in a fastpaced environment
  • High sense of urgency and comprehension skills
  • Strong in written and verbal communication
  • Ability to work well under pressure
  • Accurate in delivering outputs

Working Conditions


Application and Technical Support team delivers assistance to US customers therefore the person on this position must comply with US business hours and working days.


  • Schedule: Monday through Friday from 8am to 5pm EST
  • US holidays are different from CR holidays. The nature of the business demands coverage for US working days therefore it might be necessary to work on a holiday. This will be notified by the supervisor ahead of time and will be paid according to CR law.


  • San José, San José, Costa Rica Object Technology Solution A tiempo completo

    About us:OTSI is a leading global technology company offering solutions, consulting, and managed services for businesses worldwide since 1999. OTSI serves clients from its 15 offices across 6 countries around the globe with a "Follow-the-Sun" model. Headquartered in Overland Park, Kansas, we have a strong presence in North America, Central America, and...


  • San José, San José, Costa Rica E2E TECHNOLOGY SOLUTIONS A tiempo completo

    Customer Service Representative Vacante Fresca:E2E TECHNOLOGY SOLUTIONSPublicado el: ,por E2E TECHNOLOGY SOLUTIONS.Descripción de la Empresa: Servicios.ACERCA DE LA VACANTEFunciones del PuestoRealizar seguimiento de ordenes de inicio a finRequisitos del Puesto1 año de experiência en Custumer ServiceNível de ingles B2-C1OTROS DETALLESArea del...


  • San José, San José, Costa Rica Sofvio A tiempo completo

    We are looking for hundreds of Customer service representatives."Evolving the BPO services and helping with our clients ́ needs to a whole new level. "Compensation:USD - 5/hour. Holiday pay (up to 2x pay rate).Location:Remote (for Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador,...


  • San José, San José, Costa Rica INTEL A tiempo completo

    The America's Go To Market Operations (GTMO) within Intel's Sales and Marketing Group (SMG) is charged with running and growing the business for Intel and its customers through meaningful data analysis and market insights. There's no better place to see how Intel works than GTMO, we are the ENGINE ROOM of the company.The Customer Service Representative acts...


  • San José, San José, Costa Rica Johnson Controls A tiempo completo

    Job DetailsGoalProvide customer support for After Market Parts Team for Application Engineering Division.Essential Functions Processes parts orders and orders changes to include price quotations, preparation and followups on purchase orders, and confirmation of shipment dates. Uses manufacturing resource software to retrieve customer information, verifies...

  • Customer Service Rep

    hace 2 semanas


    San José, San José, Costa Rica Object Technology Solution A tiempo completo

    About us:OTSI is a leading global technology company offering solutions, consulting, and managed services for businesses worldwide since 1999. OTSI serves clients from its 15 offices across 6 countries around the globe with a "Follow-the-Sun" model. Headquartered in Overland Park, Kansas, we have a strong presence in North America, Central America, and...


  • San José, San José, Costa Rica Syniverse A tiempo completo

    Syniverse is considered one of the most well-connected companies globally, working on cutting-edge technology to enhance various aspects of daily life. We partner with renowned brands, including eight of the top 10 banks and four of the top 5 global technology companies. Our team consists of talented individuals who enjoy an innovative work culture and...


  • San José, San José, Costa Rica Syniverse A tiempo completo

    Syniverse is the world's most connected company. Whether we're developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world's most recognized brands. Eight of the...


  • San José, San José, Costa Rica Syniverse A tiempo completo

    Syniverse is the world's most connected company. Whether we're developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world's most recognized brands. Eight of the...


  • San José, San José, Costa Rica TD SYNNEX A tiempo completo

    Job Purpose:As a Partner Operations Manager I, you will play a crucial role in maintaining and enhancing our vendor partnerships by efficiently managing various operational tasks. Your primary responsibilities will include updating and managing price files, providing entry-level customer response for presales requests including pricing/quoting, services...

  • Customer Service Advisor

    hace 2 semanas


    San José, San José, Costa Rica Tek Experts A tiempo completo

    Overview:We're looking for a customer-oriented Escalation Specialist 1 to support our clients with excellent customer service while managing high-severity issues. You'll be proactive in communicating with our customers and ensuring a positive support experience at all levels of the support structure. In this role, you'll act as liaison between end-user...


  • San José, San José, Costa Rica Veeam Software A tiempo completo

    Veeam, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud.Headquartered in Columbus, Ohio, with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, who...

  • Customer Service Agent

    hace 2 semanas


    San José, San José, Costa Rica CR SPARK A tiempo completo

    CR Spark is a firm advocate for equal opportunities, fostering diversity in our workplace. We firmly believe that the infusion of new ideas, opinions, and perspectives is essential for constructing a robust foundation for success.Job Opportunity: Customer Service RepresentativeObjectives of this Role:Requirements: English Prophecy B2+ (85%) Arithmetic...

  • Service Representative

    hace 2 semanas


    San José, San José, Costa Rica E2E TECHNOLOGY SOLUTIONS A tiempo completo

    1.Customer Service Representative Vacante Fresca:E2E TECHNOLOGY SOLUTIONSPublicado el: ,por E2E TECHNOLOGY SOLUTIONS.Descripción de la Empresa: Servicios.ACERCA DE LA VACANTEFunciones del PuestoOrder manager, la persona va a estar a cargo de trabajar las ordenes después de que el seller ha hecho la venta hasta que se complete, monitorear el progreso,...

  • Customer Service Advisor

    hace 2 semanas


    San José, San José, Costa Rica Tek Experts A tiempo completo

    Overview:We're looking for a customer-oriented Customer Service Advisor (Escalations) to support our clients with excellent customer service while managing high-severity issues. You'll be proactive in communicating with our customers and ensuring a positive support experience at all levels of the support structure. In this role, you'll act as liaison between...


  • San José, San José, Costa Rica DEXIS A tiempo completo

    Operating Company:DEXISLocation: San Jose,San Jose,CRDate Posted: April 1, 2024Req Number: R5019377Job Requirements:Join our TeamDEXIS is looking for individuals who work their best, help others, and commit to helping us improve our customer lives and celebrate the difference in others. We have several new and exciting opportunities available as we expand...


  • San José, San José, Costa Rica TD SYNNEX A tiempo completo

    Follows procedures and guidelines to provide service to customers in a timely manner."This position is for Shyft Global Services, a leading technology lifecycle service provider that partners with companies around the world to shift the way they do business.Shyft Global Services is a wholly owned subsidiary of TD SYNNEX employing more than 1,500 services...


  • San José, San José, Costa Rica Cognizant A tiempo completo

    Not ApplicableQualification:Graduate (exclusion:BE/BTech/MCA) For Medical Management Bachelor's degree in Nursing or any health science related field. For NA High School Equiv.Responsibility:Business / Customer:Data Processes: Efficiently Process predefined number of transactions as assigned with highest level of accuracy as agreed upon by the client....


  • San José, San José, Costa Rica TD SYNNEX A tiempo completo

    "This position is for Shyft Global Services, a leading technology lifecycle service provider that partners with companies around the world to shift the way they do business.Shyft Global Services is a wholly owned subsidiary of TD SYNNEX employing more than 1,500 services professionals and IT experts focused on delivering end-to-end product and customer...

  • Customer Service Rep

    hace 2 semanas


    San José, San José, Costa Rica Emerson A tiempo completo

    Duties and ResponsibilitiesResponsible in providing customer service regarding pricing, availability and delivery, orderplacement and inquiries, order maintenance (add, cancel, approve, routing options, approve airorder), and general product inquiry to ASCO Numatics and/or Aventics. Ensures informationgiven to customers is timely and accurate. The...