Customer Service Representative

hace 2 semanas


San José, San José, Costa Rica DEXIS A tiempo completo

Operating Company:


DEXIS


Location:
San Jose,San Jose,CR

Date Posted:
April 1, 2024

Req Number:
R5019377

Job Requirements:

Join our Team

DEXIS
is looking for individuals who work their best, help others, and commit to helping us improve our customer lives and celebrate the difference in others. We have several new and exciting opportunities available as we expand our Customer Care team into Costa Rica

Who is

DEXIS
and why should you join the team?

We are the leading manufacturer and distributor of innovative dental imaging equipment, software, and solutions. We offer meaningful work through innovation, diverse opportunities, and career progression.

We also offer:

  • Competitive Pay and Bonuses.
  • Vacation, Sick leave, and Paid Holidays.
  • Employee Referral Program
  • Competitive leave policies including Sick, Bereavement and Maternity/Paternity Leave
  • Medical, Dental, and Vision Insurance Benefits
  • Community involvement opportunities & employee appreciation events.
  • State of the art, climatecontrolled facility.
  • Gourmet coffee, beverages, snacks, and lunches are available in our café.
  • Employee Lounge with pingpong table and football table for downtime and employee fun

Where are we?


Just a few minutes from the center of the capital, our office is in the WeWork building located in the exclusive West area of San Jose.

We are within the Escazu Village Torre 2 complex, which has excellent restaurants, a gym, a commercial and residential area.

The building has beautiful views of the mountains and the city and is conveniently located next to Route 27.

The building has a growing, energetic, and diverse mix of professionals spanning several industries. Plus, a modern and open atmosphere to support strong personal and professional relationships.-(opens in a new tab)

Departmental Hours of Operation


Monday
  • Friday, 7:30am 5:00pm Central Time in support of US/Canadian customers. (Within Daylight Savings)


Monday
  • Friday, 6:45am 4:00pm Central Time in support of US/Canadian customers. (Outside Daylight Savings)

All positions are onsite for the first 3 months (including training), after 3 months there is a possibility of WFH according to performance.

Essential duties and responsibilities:

  • Provide worldclass customer service, response time and follow through to internal and external customers
  • Engage with customers in a friendly and professional manner while actively listening to their concerns
  • Works directly with external and internal customers either by telephone, electronically or inperson, coordinating information with teams, departments and dealer partners
  • Effectively manage workload to meet customer expectations and organization's goals.
  • Timely processing of transactions and responses to inquiries
  • Follows documented procedures
  • Ability to deescalate customer situations in order to obtain first call resolution (FCR).
  • Accurate use of systems and databases to enter, manage and maintain customer equipment, to research inquiries and to respond to requests
  • On applicable product lines, records customers product quality complaints according to complaint handling guidelines and SOP, forwarding to the quality department for further documentation & processing.
  • Other duties as assignedExcellent written and verbal communication skills are needed as well as proficient in MS Word and Excel. Excellence in accuracy and attention to detail. Strong problemsolving and decisionmaking skills with the ability to handle a variety of customer situations. Ability to work standard departmental hours of 40 hrs/per week, in addition to holidays and overtime as needed.

Minimum requirements**- High School Diploma or equivalent

  • 13 years' experience in a customer servicerelated field
  • B2 proficiency level in English speaking as defined by the CEFR scale

Preferred requirements

  • Associates degree
  • 2+ years of contact center experience
  • Experience with Customer Relationship Management Systems (CRM)

Operating Company:

DEXIS

  • San José, San José, Costa Rica E2E TECHNOLOGY SOLUTIONS A tiempo completo

    Customer Service Representative Vacante Fresca:E2E TECHNOLOGY SOLUTIONSPublicado el: ,por E2E TECHNOLOGY SOLUTIONS.Descripción de la Empresa: Servicios.ACERCA DE LA VACANTEFunciones del PuestoRealizar seguimiento de ordenes de inicio a finRequisitos del Puesto1 año de experiência en Custumer ServiceNível de ingles B2-C1OTROS DETALLESArea del...


  • San José, San José, Costa Rica Sofvio A tiempo completo

    We are looking for hundreds of Customer service representatives."Evolving the BPO services and helping with our clients ́ needs to a whole new level. "Compensation:USD - 5/hour. Holiday pay (up to 2x pay rate).Location:Remote (for Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador,...


  • San José, San José, Costa Rica Object Technology Solution A tiempo completo

    About us:OTSI is a leading global technology company offering solutions, consulting, and managed services for businesses worldwide since 1999. OTSI serves clients from its 15 offices across 6 countries around the globe with a "Follow-the-Sun" model. Headquartered in Overland Park, Kansas, we have a strong presence in North America, Central America, and...


  • San José, San José, Costa Rica INTEL A tiempo completo

    The America's Go To Market Operations (GTMO) within Intel's Sales and Marketing Group (SMG) is charged with running and growing the business for Intel and its customers through meaningful data analysis and market insights. There's no better place to see how Intel works than GTMO, we are the ENGINE ROOM of the company.The Customer Service Representative acts...


  • San José, San José, Costa Rica Emerson A tiempo completo

    Responsibilities:Responsible in providing customer service regarding pricing, availability and delivery, order placement and inquiries, order maintenance (add, cancel, approve, routing options, approve air order), and general product inquiry to ASCO Numatics and/or Aventics. Ensures information given to customers is timely and accurate. The representative is...

  • Customer Service Rep

    hace 2 semanas


    San José, San José, Costa Rica Object Technology Solution A tiempo completo

    About us:OTSI is a leading global technology company offering solutions, consulting, and managed services for businesses worldwide since 1999. OTSI serves clients from its 15 offices across 6 countries around the globe with a "Follow-the-Sun" model. Headquartered in Overland Park, Kansas, we have a strong presence in North America, Central America, and...

  • Customer Service Advisor

    hace 2 semanas


    San José, San José, Costa Rica Tek Experts A tiempo completo

    Overview:We're looking for a customer-oriented Escalation Specialist 1 to support our clients with excellent customer service while managing high-severity issues. You'll be proactive in communicating with our customers and ensuring a positive support experience at all levels of the support structure. In this role, you'll act as liaison between end-user...


  • San José, San José, Costa Rica Veeam Software A tiempo completo

    Veeam, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud.Headquartered in Columbus, Ohio, with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, who...

  • Customer Service Agent

    hace 2 semanas


    San José, San José, Costa Rica CR SPARK A tiempo completo

    CR Spark is a firm advocate for equal opportunities, fostering diversity in our workplace. We firmly believe that the infusion of new ideas, opinions, and perspectives is essential for constructing a robust foundation for success.Job Opportunity: Customer Service RepresentativeObjectives of this Role:Requirements: English Prophecy B2+ (85%) Arithmetic...

  • Service Representative

    hace 2 semanas


    San José, San José, Costa Rica E2E TECHNOLOGY SOLUTIONS A tiempo completo

    1.Customer Service Representative Vacante Fresca:E2E TECHNOLOGY SOLUTIONSPublicado el: ,por E2E TECHNOLOGY SOLUTIONS.Descripción de la Empresa: Servicios.ACERCA DE LA VACANTEFunciones del PuestoOrder manager, la persona va a estar a cargo de trabajar las ordenes después de que el seller ha hecho la venta hasta que se complete, monitorear el progreso,...

  • Customer Service Advisor

    hace 2 semanas


    San José, San José, Costa Rica Tek Experts A tiempo completo

    Overview:We're looking for a customer-oriented Customer Service Advisor (Escalations) to support our clients with excellent customer service while managing high-severity issues. You'll be proactive in communicating with our customers and ensuring a positive support experience at all levels of the support structure. In this role, you'll act as liaison between...


  • San José, San José, Costa Rica TD SYNNEX A tiempo completo

    Follows procedures and guidelines to provide service to customers in a timely manner."This position is for Shyft Global Services, a leading technology lifecycle service provider that partners with companies around the world to shift the way they do business.Shyft Global Services is a wholly owned subsidiary of TD SYNNEX employing more than 1,500 services...


  • San José, San José, Costa Rica Cognizant A tiempo completo

    Not ApplicableQualification:Graduate (exclusion:BE/BTech/MCA) For Medical Management Bachelor's degree in Nursing or any health science related field. For NA High School Equiv.Responsibility:Business / Customer:Data Processes: Efficiently Process predefined number of transactions as assigned with highest level of accuracy as agreed upon by the client....


  • San José, San José, Costa Rica TD SYNNEX A tiempo completo

    "This position is for Shyft Global Services, a leading technology lifecycle service provider that partners with companies around the world to shift the way they do business.Shyft Global Services is a wholly owned subsidiary of TD SYNNEX employing more than 1,500 services professionals and IT experts focused on delivering end-to-end product and customer...

  • Customer Service Rep

    hace 2 semanas


    San José, San José, Costa Rica Emerson A tiempo completo

    Duties and ResponsibilitiesResponsible in providing customer service regarding pricing, availability and delivery, orderplacement and inquiries, order maintenance (add, cancel, approve, routing options, approve airorder), and general product inquiry to ASCO Numatics and/or Aventics. Ensures informationgiven to customers is timely and accurate. The...


  • San José, San José, Costa Rica TD SYNNEX A tiempo completo

    Job Summary:Follows procedures and guidelines to provide service to customers in a timely manner.Essential Duties & Responsibilities Required: Provides the highest level of customer service at all times to internal and external customers (20%) Creates followups with customers in order to provide the best customer experience. (20%) Identifies issues that need...


  • San José, San José, Costa Rica TD SYNNEX A tiempo completo

    This role is within our Customer Managed Services (CMS) department, where you'll work with our internal team, vendor partners, and customers around the world to commercialize and use I.T. products and solutions.What You'll Do: Provide the highest level of customer service at all times to internal and external customers Create followups with customers in...


  • San José, San José, Costa Rica DSV A tiempo completo

    If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.Job Req Number: 82446Time Type: Full TimePuesto: Customer Service Specialist, AirDeseable: Estudiante de Administración Aduanera, Comercio Internacional o similar Ingles...


  • San José, San José, Costa Rica Johnson Controls A tiempo completo

    Job DetailsGoalProvide customer support for After Market Parts Team for Application Engineering Division.Essential Functions Processes parts orders and orders changes to include price quotations, preparation and followups on purchase orders, and confirmation of shipment dates. Uses manufacturing resource software to retrieve customer information, verifies...


  • San José, San José, Costa Rica TD SYNNEX A tiempo completo

    Job Purpose:As a Partner Operations Manager I, you will play a crucial role in maintaining and enhancing our vendor partnerships by efficiently managing various operational tasks. Your primary responsibilities will include updating and managing price files, providing entry-level customer response for presales requests including pricing/quoting, services...