Service Representative

hace 2 semanas


San José, San José, Costa Rica E2E TECHNOLOGY SOLUTIONS A tiempo completo

1.

Customer Service Representative Vacante Fresca
:

E2E TECHNOLOGY SOLUTIONS

Publicado el:
,

por E2E TECHNOLOGY SOLUTIONS.

Descripción de la Empresa:
Servicios.

ACERCA DE LA VACANTE
Funciones del Puesto


Order manager, la persona va a estar a cargo de trabajar las ordenes después de que el seller ha hecho la venta hasta que se complete, monitorear el progreso, resolver algún inconveniente que no permita que la orden fluya de manera adecuada, cambiar información en la orden si así se requiere, trabajar con multiples sistemas de tiquetes, llamadas, correos, seguimiento con diferentes departamentos de la empresa de telecomunicaciones para lograr que la orden se complete.

Asistir a entrenamientos de manera constante para entender cambios en los procesos y proceder aplicar dichos cambios de manera ágil.

Requisitos del Puesto

Ingles 85+
Conocimiento de MS office
Buena administración del tiempo para cumplir con las métricas establecidas por el cliente.
Nível de inglés B2-C1

Experiência Deseada


2+ años de experiência trabajando en posiciones de backoffice, trabajar bajo presión, haber manejado multiples herramientas para resolver requerimientos del cliente.

Habilidades Deseadas

Orientado al cliente.
Capacidad de organización.
Trabajar bajo presion
Adaptabilidad para cambios constantes en los procesos.
Trabajo en equipo, trabajo en modelo de celdas

Excelentes habilidades blandas:
asertividad, pensamiento crítico, resolución de conflictos empatía, liderazgo

OTROS DETALLES
Area del Puesto

Servicio al Cliente

Ubicación del Puesto

Tibas, San Jose, Costa Rica

Nível Académico

Bachillerato Secundaria

Nível de Cómputo

No sabe Computo / No Aplica

Idiomas:

Inglés: 100%

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