Customer Service Representative
hace 2 semanas
"This position is for Shyft Global Services, a leading technology lifecycle service provider that partners with companies around the world to shift the way they do business.
Shyft Global Services is a wholly owned subsidiary of TD SYNNEX employing more than 1,500 services professionals and IT experts focused on delivering end-to-end product and customer lifecycle management services for original equipment manufacturers (OEMs) and other technology innovators.
What You'll Do:
- Provides the highest level of customer service at all times to internal and external customers (20%)
- Creates followups with customers in order to provide the best customer experience. (20%)
- Identifies issues that need escalation and passes on to the appropriate person. (15%)
- Performs additional duties as assigned (15%)
- Follows department guidelines for methods of research and accuracy. (5%)
- Maintains notes in appropriate systems. (5%)
Other Duties & Responsibilities:
- Meets attendance and punctuality standards
What We're Looking For:
- Able to execute instructions and to request clarification when needed.
- Possesses basic clerical and data entry skills.
- Possesses strong data entry skills.
- Ability to input 60 words per minute
- Able to perform basic mathematical calculations.
- Able to recognize and attend to important details with accuracy and efficiency.
- Able to communicate clearly and convey necessary information.
- Able to converse and write effectively in English and Spanish.
- Possesses strong multicultural interpersonal skills.
- Able to constructively work under stress and pressure when faced with high workloads and deadlines.
- Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
- Able to maintain confidentiality of sensitive information
- Able to be immobile for long extended periods.
- Able to build solid, effective working relationships with others.
- Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
- Able to quickly learn new systems and technology.
Other Education / Certifications:
- High School Diploma/GED (Bachillerato en Educación Media) required.
Working Conditions:
- Professional, office environment.
- Occasional nonstandard work hours or overtime as business requires
What's in it for You?
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Make the Most of our Global Organization: network with other new co-workers within your first 30 days through our onboarding program.
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Grow Your Career: our first priority is to hire from within and help our people grow. As a co-worker, you'll have more career opportunities available to you. You can also accelerate your path to success with formal programs on leadership and professional development, and many more on-demand courses.
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Work with World-Class Vendors: our current Telesales Reps are working with some of the biggest brands in technology.
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Elective Benefits: our programs in Costa Rica include optional asociacion solidarista (up to 4% employee contribution and 3% company match), optional private medical insurance, life insurance, scholarship program, monthly electricity payment assistance, and more
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Earn Bonuses: you'll have the opportunity to earn bonuses on your base salary based on your personal and team performance.
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Elevate Your Personal Well-Being: boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program (LEAP).
What's In It For You?
-
Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
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Grow Your Career:Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
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Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
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Diversity, Equity & Inclusion:It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
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Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
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Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
At Shyft Global Services, a TD SYNNEX Company, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion.
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