Customer Service Representative I

hace 2 semanas


San José, San José, Costa Rica Johnson Controls A tiempo completo

Job Details

Goal
Provide customer support for After Market Parts Team for Application Engineering Division.

Essential Functions

  • Processes parts orders and orders changes to include price quotations, preparation and followups on purchase orders, and confirmation of shipment dates.
  • Uses manufacturing resource software to retrieve customer information, verifies inventory levels, and processes purchase order.
  • Contacts customers on status of orders.
  • Advises customers of schedule dates and changes. Provides price and availability to customers Obtains approval from buyers to ship items that are of limited quantity.
  • Negotiates with buyers if lead times not acceptable to the customer.
  • Assists in procuring part numbers and identifies bad part numbers.
  • Works with purchasing agents on new parts, lead times and pricing.
  • Locates parts from districts and plants for priority orders if not in stock at parts center.
  • Reviews backlog order daily.
  • Sends order to warehouse for shipping.
  • Build sustainable relationships and engage customers by taking the extra mile
  • Meet personal/team qualitative and quantitative targets

Required

  • 01 years of experience in a field / customer service support role or similar support position.
  • Strong phone and verbal communication skills along with active listening
  • Excellent diagnostic, problem solving, and an ability to learn quickly.
  • Customer focused, exhibiting a strong desire to resolve issues to the customer's satisfaction in a timely manner.
  • Ability to prioritize and manage multiple tasks in a fastpaced support environment while serving a diverse group of internal and external customers.


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