Technical Support Representative

hace 2 semanas


San José, San José, Costa Rica ClearSource A tiempo completo

Why ClearSource?

ClearSource is a people-driven company focused on delivering exceptional customer experiences every day We truly believe in our Core Values - Customer First, Personal Accountability, Humble Courage, Hungry, and Happy & Healthy.

They define ClearSource's DNA and make us a great company to work for. We support all our people in helping them realize their greatest potential.

ClearSource is looking for an exceptional
Technical Support Representative to work with our Technical Support Experts. If you are passionate with a technical savvy mindset and want to join a company with a fantastic work culture, then this opportunity is for you

Enjoy these outstanding perks and benefits:

  • Competitive salary
  • Medical and dental Insurance (with free dependents)
  • Group life insurance
  • Paid time off (PTO)
  • Outstanding career growth
  • Passionate, energetic & innovative work culture
  • Friendly, teamdriven environment
  • Skills and leadership development

What you will do as a Technical Support Representative**- The Technical Support Representative is primarily accountable for resolving customer issues in a manner that minimizes the customer's time and effort required, to achieve resolution and leaves the customer feeling valued and not deemed as a mere number. As Technical Support Representative, you will need to continually touch base with your Team Lead, and review the data of your Key Performance Indicators (KPI's), i.e. 100% schedule adherence, Customer Satisfaction (CSAT), and Service Levels.

  • You will be responsible for making sure that KPIs are being met consistently. The best person for this position is one who can successfully do the balancing act of knowing what their personal talents and skill sets are and use them to the best of their potential; take coaching from a superior constructively; and at the same time be able to successfully make the customer happy.

What ClearSource Needs from You

  • High school diploma
  • 1year experience in call center setting
  • Technical Troubleshooting experience
  • B2+ or above, English Level.
  • Ability to take the training onsite for 3 weeks
  • Must have an Internet service, connected to a network cable, which guarantees:
  • Download speed: 20Mbps
  • Upload speed: 15Mbps
  • Latency: 20Ms or less
mqPqprZ1ZE
  • English Technical Support

    hace 2 semanas


    San José, San José, Costa Rica DXC Technology A tiempo completo

    Our DXC account teams advise, create, orchestrate and drive value for customers by bringing the best of DXC to our customers. Customers ask us to help them solve their most critical technology needs and we proactively share relevant ideas, insights and experience to create a plan for addressing those needs.About This RoleTCSC Technical Helpdesk...


  • San José, San José, Costa Rica DEXIS A tiempo completo

    Operating Company:DEXISLocation: San Jose,San Jose,CRDate Posted: February 28, 2024Req Number: R5019047Join our TeamDEXIS is looking for individuals who work their best, help others, and commit to helping us improve our customer lives and celebrate the difference in others. We have several new and exciting opportunities available as we expand our Customer...


  • San José, San José, Costa Rica DEXIS A tiempo completo

    Operating Company:DEXISLocation: San Jose,San Jose,CRDate Posted: November 17, 2023Req Number: R5018173Join our TeamDEXIS is looking for individuals who work their best, help others, and commit to helping us improve our customer lives and celebrate the difference in others. We have several new and exciting opportunities available as we expand our Customer...


  • San José, San José, Costa Rica DEXIS A tiempo completo

    Operating Company:DEXISLocation: San Jose,San Jose,CRDate Posted: February 19, 2024Req Number: R5018985Join our TeamDEXIS is looking for individuals who work their best, help others, and commit to helping us improve our customer lives and celebrate the difference in others. We have several new and exciting opportunities available as we expand our Customer...


  • San José, San José, Costa Rica DEXIS A tiempo completo

    Operating Company:DEXISLocation: San Jose,San Jose,CRDate Posted: April 24, 2024Req Number: R5019604Join our TeamDEXIS is looking for individuals who work their best, help others, and commit to helping us improve our customer lives and celebrate the difference in others. We have several new and exciting opportunities available as we expand our Customer Care...


  • San José, San José, Costa Rica DXC Technology A tiempo completo

    _ Responsibilities: _ Working independently while using standard protocol when needed to respond to customer issues. Moderate judgment is used to supplement the outlined process. See description above successfully resolve moderate to more difficult technical issues (related to hardware and software) from incoming customer contacts and proactive notification...

  • Trilingual Tech Support

    hace 2 semanas


    San José, San José, Costa Rica DXC Technology A tiempo completo

    Our DXC account teams advise, create, orchestrate and drive value for customers by bringing the best of DXC to our customers. Customers ask us to help them solve their most critical technology needs and we proactively share relevant ideas, insights and experience to create a plan for addressing those needs.About This RoleTCSC Technical Helpdesk...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...


  • San José, San José, Costa Rica Splunk Inc A tiempo completo

    Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    With a team of over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization focuses on shaping Microsoft's end-to-end customer experience, from strategy to implementation.Join us at CE&S and be part of creating a future where customers choose us not just for our top-notch products and services, but also for the exceptional...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    Overview With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services,...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    OverviewWith a team of over 18,000 employees globally, the Microsoft Customer Experience & Success (CE&S) group is dedicated to shaping Microsoft's overall customer experience. Join CE&S and be part of creating a future where customers choose us not only for our top-notch products and services, but also for the exceptional and interconnected customer...


  • San José, San José, Costa Rica TD SYNNEX A tiempo completo

    Job DescriptionThe Technical Support Technician role involves managing OEM equipment repair and providing 24x7 technical support for client enterprise servers and network infrastructure.The responsibilities include consulting with on-site technicians and customers to troubleshoot and resolve complex issues, optimize system performance, and proactively...


  • San José, San José, Costa Rica Microsoft Corporation A tiempo completo

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...


  • San José, San José, Costa Rica Microsoft Corporation A tiempo completo

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...