Technical Support Representative
hace 2 semanas
Operating Company:
DEXIS
Location:
San Jose,San Jose,CR
Date Posted:
February 19, 2024
Req Number:
R5018985
Join our Team
DEXIS is looking for individuals who work their best, help others, and commit to helping us improve our customer lives and celebrate the difference in others. We have several new and exciting opportunities available as we expand our Customer Care team into Costa Rica
Who is
DEXIS and why should you join the team?
We are the leading manufacturer and distributor of innovative dental imaging equipment, software, and solutions. We offer meaningful work through innovation, diverse opportunities, and career progression.
We Offer
- Competitive Pay and Bonuses.
- Vacation, Sick leave, and Paid Holidays.
- Employee Referral Program
- Competitive leave policies including Sick, Bereavement and Maternity/Paternity Leave
- Medical, Dental, and Vision Insurance Benefits
- Community involvement opportunities & employee appreciation events.
- State of the art, climatecontrolled facility.
- Gourmet coffee, beverages, snacks, and lunches are available in our café.
- Employee Lounge with pingpong table and football table for downtime and employee fun
Where are we?
Just a few minutes from the center of the capital, our office is in the WeWork building located in the exclusive West area of San Jose.
We are within the Escazu Village Torre 2 complex, which has excellent restaurants, a gym, a commercial and residential area.
The building has beautiful views of the mountains and the city and is conveniently located next to Route 27.The building has a growing, energetic, and diverse mix of professionals spanning several industries. Plus, a modern and open atmosphere to support strong personal and professional relationships.
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Position Summary
The primary function of this position is to support independent accounts and perform complex technical duties related to all
DEXIS products, by answering customer questions or resolving issues in a support center environment.
The is an in-office position with staggered shifts between core departmental hours of 7:00am - 5:00pm CT, Monday - Friday in order to support US/Canadian customers.
Essential Duties and Responsibilities
- Take ownership of the customer issue to resolution.
- Document session notes and complaints in appropriate systems.
- Provide fast responses and always maintain an elevated level of professionalism.
- Support multiple products.
- Document session notes and complaints in appropriate systems.
- Perform other duties or special projects as assigned.
- Must consistently deliver results and meet KPI's, Metrics and Quality standards.
Job Requirements:
MINIMUM REQUIREMENTS
- High school diploma or equivalent
- 12 years technical support and/or customer service experience
- B2 proficiency level in English speaking as defined by the CEFR scale
- B2 proficiency level in French speaking as defined by the MCERL scale
- Experience in troubleshooting and installation of computer software/hardware and remote desktop solutions via help desk, or phone support in a technicalrelated field.
- Experience in troubleshooting network environments IETCP/IP, LAN, DNS, Client/Server configuration, user permissions.
- Experience supporting Microsoft Windows versions & Microsoft Server
- Basic Understanding of MS SQL.
PREFERRED REQUIREMENTS
- CompTIA A+ certification, CompTIA Net+ certification, MCSA Windows certification or equivalent
- Customer service training/courses
- Knowledge of dental Xray software and equipment
- Experience troubleshooting with the MAC Parallel environment
- Basic knowledge of virtual computing concepts
- Basic Knowledge of HIPAA
RELATIONSHIPS:
Internal relationships:
- Reports to the Technical Support Supervisor
- Frequently interacts with all functional departments
External Relationships:
- Frequently interacts with customers and partner dealers.
Operating Company:
DEXIS
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