Collection Agent

hace 3 semanas


San José, San José, Costa Rica Monifai A tiempo completo

Overview:

Empowering people with fast and effective lending solutions.
Monifai is an emerging market leader, providing secure digital financial solutions to help people grow and thrive.

As the first cash-free certified fintech in Costa Rica, we are expanding our access to capital to new markets in Costa Rica and across Latam.


Responsibilities:

  • Manage all customer communications and services relating to collection processes
  • Advise customers and support them in finding solutions and products appropriate to their needs while aligning with company standards, procedures, and policies in accordance with designated sales scripts
  • Ensure that customers are clearly informed of the conditions surrounding their product purchases
  • Maintain and update accurate records of customers from whom collections are made
  • Actively perform daytoday collection operations and maintain compliance with standard business practices to reduce operational risk, risk of regulatory noncompliance, money laundering and terrorist financing, and financial misconduct
  • Fulfill responsibilities under the Operational Risk Management Framework, the Regulatory Non-Compliance Risk Management Framework, the International Manual on Money Laundering Prevention and Terrorism Financing, and the Guidelines for Business Conduct
  • Maintain a comprehensive risk management process as well as perform necessary due diligence for suppliers
  • Understand company risk culture and observe acceptable risk tolerance in daily activities and decisions

Qualifications:

  • High School Degree
- +2 years minimum experience in telephone sales or collection of financial or insurance products

  • Firm grasp of MS Office products including Excel and Word
  • Deep understanding of local financial and regulatory markets
  • Proven success using and deploying creditrelated products
  • Outstanding organizational and interpersonal skills
  • Professional fluency in Spanish required
  • Basic fluency in English, both spoken and written, is preferred

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