Customer Service, Team Leader

hace 6 meses


San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started
- Confidently and effectively deliver coaching and constructive feedback to employees to increase engagement and improve performance, including, as required, corrective action through disciplinary processes
- Involvement and collaboration on new strategies and/or process improvements to better the team’s performance
- Daily, weekly and monthly reports provided at both internal and external client levels
- Flexible team player in respect to scheduling and willing to invest additional time in to the team when necessary; including coverage when required and support in team hours tracking/progression throughout each month
- Assist team members to ensure service level agreements are adhered to and performance metrics met, including, but not limited to: taking escalated Supervisor calls, evaluating call recordings and QA call review, if applicable based on client requirements
- Creating and/or facilitating team huddles, presentations and team contest to engage our team and/or clients
- Ensure all employees are in line with Regulatory Compliance, Quality and CBT requirements
- Assist and participate in the recruiting, training and onboarding of employees, when required
- Champion company core values and other company programs to engage and motivate our employees
- Other duties as assigned

Education
- North America - Minimum High School Diploma or equivalent is required_
- Philippines - Minimum of 2 years post-secondary or equivalent is required_
- Costa Rica - No Minimum requirement_
- United Kingdom - No Minimum requirement_

Experience
- Previous experience in an Agent and/or Customer Service role_
- Previous experience in a leadership or managerial experience would be an asset_
- Certificates/Licenses:

- Must be able to be licensed with the appropriate collection/trace licenses for all applicable jurisdictions, if required_



  • San Francisco, Heredia, Costa Rica Straumann Group A tiempo completo

    We are seeking a highly motivated and experienced Customer Service Team Leader to join our team at Straumann Group.As a key member of our Shared Services department, you will be responsible for managing and developing a local Customer Service Team to deliver exceptional customer service to our internal and external customers.Key Responsibilities:Manage and...

  • Geo Team Leader

    hace 5 meses


    San José, Costa Rica Safeguard Global A tiempo completo

    The GEO (Global Employment Outsourcing) Team Leader will be a key role in ensuring that our GEO operations team delivers an exceptional experience for our GEO employees and clients. This exciting role will be responsible for supervising, guiding and motivating a team. You will be there to encourage colleagues to work together and ensure they’re delivering...


  • San José, San José, Costa Rica Costa Rica's Call Center A tiempo completo

    We are seeking a passionate and enthusiastic individual to join our customer service team at Costa Rica's Call Center. As a Customer Service Representative, you will be responsible for providing exceptional customer experiences through various communication channels.Key Responsibilities:Provide timely and effective responses to customer inquiriesResolve...


  • San José, San José, Costa Rica WNS Global Services A tiempo completo

    WNS Global Services is a leading business process management company, and we are seeking an experienced Customer Service Team Lead to join our team. In this role, you will be responsible for supervising a team of professionals and ensuring seamless delivery of customer service.The ideal candidate will have prior experience in handling a team, with excellent...


  • San Francisco, Heredia, Costa Rica United Parcel Service A tiempo completo

    At United Parcel Service, we're looking for a skilled professional to join our team as a Customer Service Representative. This role is perfect for someone who enjoys working with people and has excellent communication skills.**Key Responsibilities:**- Provide exceptional customer service to internal and external customers.- Enter data for order processing,...


  • San Francisco, Heredia, Costa Rica Huntsman A tiempo completo

    Job Description:Huntsman Corporation is a global leader in the manufacturing and marketing of differentiated and specialty chemicals. We are seeking an experienced Order Management Team Lead to support our Advanced Materials Division in San Jose, Costa Rica.Key Responsibilities:Manage a team of Customer Service Representatives to deliver exceptional customer...


  • San José, San José, Costa Rica Costa Rica's Call Center A tiempo completo

    Customer Service Opportunities at Costa Rica's Call CenterWe are seeking enthusiastic individuals to join our customer service team at Costa Rica's Call Center. As a customer service representative, you will be responsible for providing exceptional service to our clients.Requirements:Previous experience in customer service or a call center (preferred).Strong...


  • San José, Costa Rica Arxada A tiempo completo

    Senior Team Leader, Order Management - Costa Rica (San Jose) Arxada is a global specialty chemicals business that’s committed to solving the world’s toughest preservation challenges through better science. [With a proud history of innovation dating back more than a century], we aim to help our customers develop more sustainable solutions that protect...


  • San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job Summary:The Customer Service Lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity. The Customer Service Lead will be the primary customer interface for trouble calls;...


  • San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job OverviewAuxis is seeking a highly skilled Business Operations Manager to lead our customer service team. As a key member of our organization, you will be responsible for ensuring the highest levels of customer satisfaction and productivity.About the RoleThe ideal candidate will have a minimum of 3-4 years of experience in a customer service or back...


  • San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Auxis seeks a Customer Service Team Lead Specialist to support professional business and customer service operations. The ideal candidate provides high levels of customer satisfaction and productivity, ensuring excellent results in team performance.Job DescriptionThe Customer Service Lead provides professional business and customer service support to...


  • San José, San José, Costa Rica Arxada A tiempo completo

    Job SummaryArxada is seeking a Senior Team Leader to lead our Order Management team in San Jose, Costa Rica. As a key member of our supply chain/logistics segment, you will be responsible for developing and executing strategies to provide superior customer service.Key ResponsibilitiesLead a team of customer service specialists to ensure prompt and accurate...


  • San José, San José, Costa Rica Convera A tiempo completo

    Key Responsibilities:As a Customer Service Representative at Convera, you will be responsible for delivering exceptional customer service and quality in accordance with Service Level Agreements. Your primary goal will be to provide first-line contact for customers, responding to post-payment queries and targeting real-time resolution in continuous...


  • San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job SummaryThe Auxis Customer Service Lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity. This role involves being the primary customer interface for trouble calls,...


  • San José, San José, Costa Rica Marriott International, Inc A tiempo completo

    **Job Summary**We are seeking a skilled Customer Service Agent to join our team at Courtyard San Jose Escazu. As a Guest Experience Expert, you will be responsible for delivering exceptional service to our guests, ensuring their stay is memorable and unique.**Key Responsibilities**• Process operational needs and address guest requests in a timely and...


  • San Francisco, Heredia, Costa Rica Straumann Group A tiempo completo

    At the Straumann Group, we are seeking a skilled Dental Customer Support Specialist to join our team. As a valued member of our customer service department, you will play a crucial role in delivering exceptional support to our customers.About the RoleThe ideal candidate will have excellent communication skills and be able to provide top-notch customer...


  • San Francisco, Heredia, Costa Rica Straumann Group A tiempo completo

    **Transforming Customer Experiences**We're seeking a seasoned Customer Service Supervisor to lead our team in delivering exceptional support to Straumann Group customers.As a key member of our customer-facing team, you'll oversee the training and development of Customer Service Representatives, ensuring they're equipped to provide top-notch support.**Key...


  • San Francisco, Heredia, Costa Rica Huntsman A tiempo completo

    Job Description for Customer Service Team Lead SpecialistWe are seeking an experienced and skilled Customer Service Team Lead to join our team at Huntsman. This is a key role that requires strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer service.Key Responsibilities:Coaching and motivating...


  • San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started! The Team Leader, Operations leads and motivates a team to optimum performance levels to achieve targets contributing to the company’s...

  • Helpdesk Team Leader Role

    hace 4 semanas


    San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    About This OpportunityBill Gosling Outsourcing is seeking a skilled and experienced Helpdesk Team Leader to oversee the activities of our Helpdesk members and ensure exceptional customer service.Key ResponsibilitiesOversee Helpdesk staff to ensure that helpdesk support and service levels are being metAssist the operational, support, and management team to...