Transfer Agent I

hace 7 meses

San José, Costa Rica Midland Credit Management, Inc. A tiempo completo

**About Us**

We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results. If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this might be the right place for you

Responds to incoming consumer phone calls, processing consumer disputes, payment questions, credit reporting questions, general inquiries, updating the Company's business records and track consumers dissatisfiers. Delivers on the Consumer Bill of Rights in all interactions with customers (internal/external), while balancing company and departmental needs. Obtains and evaluates all relevant information to handle inquiries and complaints. Strictly adheres to company policies and procedures. This position is shift-based, and the workload is largely task-based and tactical utilizing pre-established guidelines, with tasks identified under the guidance and supervision of the manager.

**RESPONSIBILITIES**

Handle (effectively respond) to credit reporting questions. 15%

Handle consumer verbal disputes on collection accounts. 45%

Initiate inter-departmental communications and follow up on cases. 5%

Research and respond to consumers' specific inquiries about bankruptcy. 10%

Respond to consumers' general inquiries about collection accounts. 10%

Effectively route calls to specific departments. 5%

Ensure proper system documentation and codes are removed/added. 5%

Perform other duties, as assigned. 5%

**MINIMUM REQUIREMENTS**

**EDUCATION**:High School Diploma /GED

**EXPERIENCE**:1+ year general office experience with exposure to standard business processes

**KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES**:

- Spanish fluency; English (Verbal: 70%+, Written: 70%+, Reading comprehension: 70%+)

**PREFERRED QUALIFICATIONS**

**EDUCATION**:Associate's

**EXPERIENCE**:1+ year in customer service field directly working with customers to resolve their issues

**KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES**:

- Effective problem solving; time management/organizational skills; customer service skills; conflict management skills;
- Ability to communicate assertively and work by objectives

**What We Offer**

We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life.

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions.

  • Transfer Agent I

    hace 7 meses

    San José, Costa Rica Midland Credit Management, Inc. A tiempo completo

    **About Us** We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by...

  • Senior Transfer Pricing Analyst Lead

    hace 1 semana

    San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    Job Overview">Drive transfer pricing operations and deliver strategic tax insights as a Senior Transfer Pricing Analyst Lead at ServiceNow.You will oversee the entire transfer pricing lifecycle, from policy development to documentation and compliance. With expertise in SAP, Microsoft Power BI, Alteryx, and Anaplan, you will design and build complex models...

  • Rtr Specialist I

    hace 7 meses

    San José, Costa Rica Emerson A tiempo completo

    Emerson is seeking a motivated and experienced accounting professional to join our team as a RtR Specialist I in San José Province, Escazu, Costa Rica. As an Accounting specialist at Emerson, you will have the opportunity to contribute to a renowned organization that is dedicated to making a positive impact in the world. With our strong values of integrity,...

  • Debt Recovery Specialist

    hace 2 meses

    San José, San José, Costa Rica Midland Credit Management, Inc. A tiempo completo

    We are more than a specialty finance company providing debt recovery solutions for consumers.Our mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families.We achieve this mission by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for...

  • Accountant I

    hace 7 meses

    San José, Costa Rica IGT A tiempo completo

    Location: Escazu, CR, 1502-1250- Requisition ID: 13345**Responsabilidades**: Responsable de los diferentes procesos contables y suministro de información oportuna para la toma de decisiones - Gestionar el proceso de cuentas por cobrar a Proveedores de agentes de PDV. - Conciliar el gasto por combustible de la flotilla. - Custodiar y archivar contratos,...

  • Traffic Agent

    hace 2 semanas

    San José, Costa Rica TUI A tiempo completo

    **This role is located in Costa Rica and requires all applicants to already have the rights to live and work in Costa Rica before applying.** **ABOUT THE JOB** - Planning, organization & operation of services such as transfer in, transfer out, transfers between hotels, tours, charter operation and cruise line operation, airport Meet&Greets - Make...

  • Customer Services Rep I

    hace 2 días

    San José, Costa Rica Infotree Global Solutions A tiempo completo

    Answer phones to respond to orders, general customer inquires, invoice questions, and customer complaints. - Project a professional company image through phone interaction. Answer phones and respond to customer requests. - Sell product and place customer orders in computer system. - Provide customers with product and service information. - Upsell products...

  • Gerente de Seguros Automotrices en Costa Rica

    hace 1 mes

    San José, San José, Costa Rica Inchcape A tiempo completo

    En Inchcape, estamos comprometidos con la innovación y el progreso. Nuestra Gerencia de F&I busca a un/a Agente de Seguros de Planta para gestionar los seguros de nuestros clientes de manera presencial en nuestras sucursales.Entre las principales funciones a realizar se encuentran:Realizar ofertas a todos los clientes que compran vehículos de...

  • Sales Agent

    hace 13 horas

    San José, Costa Rica Le Boat A tiempo completo

    **Summary** Le Boat, part of Travelopia, is Europe's leading provider of boating vacations. Currently operating in 8 countries with a fleet of 900 charter boats, we attract customers from all over the world. We are passionate about providing outstanding quality and service. Le Boat has been established for over 40 years and is adding a new destination in...

  • Customer Service Representative I

    hace 2 días

    San José, Costa Rica Johnson Controls A tiempo completo

    **Job Details** Representante de Servicio al Cliente de la JCI Lo que harás: Procesa pedidos de piezas y cambios de pedidos para incluir cotizaciones de precios, preparación y seguimiento de pedidos de compra y confirmación de fechas de envío. Utiliza software de recursos de fabricación para recuperar información del cliente, verifica los níveles...

  • Customer Service Representative I

    hace 2 meses

    San Francisco, Heredia, Costa Rica Sgf Global A tiempo completo

    Key Responsibilities:Project a professional company image through phone interaction, providing exceptional customer service.Key Tasks Include:Answer phones to respond to customer inquiries, resolve issues, and take orders.Sell products and services to customers, processing orders in the computer system.Provide customers with product and service information,...

  • Data Analyst I

    hace 1 semana

    San José, Costa Rica Emerson A tiempo completo

    **Duty 1: Metrics, Reporting and Analytics** - Gathers, manipulate and scrub supply chain related data needed as per pre-defined instructions - Extracts/generates quantitative information from procurement systems using standard queries. Combines extracted data from different system tools. - Performs data validation to achieve data consistency - Calculates...

  • Telephone Operator Agent

    hace 5 días

    San José, Costa Rica Marriott Worldwide A tiempo completo

    **Job Number** 22160108 **Job Category** Rooms & Guest Services Operations **Location** Zadun a Ritz-Carlton Reserve, Boulevard Mar de Cortez, San Jose del Cabo, Baja California Sur, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Answer, record, log, and process all guest calls,...

  • Call Center Associate I

    hace 13 horas

    San José, Costa Rica IGT A tiempo completo

    Location: San Jose, CR, 1502-1250- Requisition ID: 10534**Responsabilidades**: 1) Atención de llamadas de cliente externo e interno. 2) Asignar técnicos de campo para despacho. 3) Llamar, dar seguimiento de cobro a agentes morosos. 4) Brindar soporte al departamento de Contabilidad en el registro y trámite de solicitudes de ajuste por fallas de impresión...

  • Demand Generation Analyst

    hace 7 meses

    San José, Costa Rica Zenoti A tiempo completo

    Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients...

  • Scrum Master I

    hace 13 horas

    San José, Costa Rica UST A tiempo completo

    Role Proficiency: Partner with up to two business and technology teams to plan and execute tactical and strategic efforts; delivering the business vision. Outcomes: - Team coordination: Ensure teams operate to agreed team cadence. Provide support to help teams reflect learn and improve on their Agile practice - Dependency coordination: Support teams to...

  • Customer Success Agent

    hace 7 meses

    San José, Costa Rica TD SYNNEX A tiempo completo

    **Job Purpose**: Primary contact for the customer inquires regarding products and services. Drives high adoption levels on products and services capabilities. Increase the usage of licenses and service hours. Increase customer engagement by identifying new sales, upselling, cross-selling opportunities and transfer them to the sales team. Provide effective...

  • Customer Success Agent

    hace 7 meses

    San José, Costa Rica TD SYNNEX A tiempo completo

    **Job Purpose**: Performs as an advisor for the customer regarding products and services implementation including consulting and support. Drives high adoption levels on products and services capabilities. Increase the usage of licenses and service hours. Responsible of identifying new sales, upselling, cross-selling opportunities and transfer them to the...

  • Insurance Claims Examiner

    hace 2 meses

    San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job Summary:The Insurance Verification Agent role at Auxis involves ensuring timely and accurate updates of insurance policies in various databases, ensuring an efficient billing process for medical providers. You will play a key role in determining patient insurance status and coverage extent, and maintaining accurate patient accounts.Key...

  • Reservations Coordinator

    hace 7 meses

    San José, Costa Rica Europe Express A tiempo completo

    We are seeking passionate, customer focused professionals to join our growing team of Europe Experts. The Reservations Coordinator supports the needs of our US-based Travel Agent Partners in the period after deposit through the completion of trip, including in destination support. **Business overview**: Established in 1990, Europe Express provides...