Telephone Operator Agent

hace 4 días


San José, Costa Rica Marriott Worldwide A tiempo completo

**Job Number** 22160108
**Job Category** Rooms & Guest Services Operations
**Location** Zadun a Ritz-Carlton Reserve, Boulevard Mar de Cortez, San Jose del Cabo, Baja California Sur, Mexico VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management

***

Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.



  • San José, Costa Rica Lionbridge Technologies A tiempo completo

    **Position Summary** The Spanish Interpreter/Operator will have a hybrid role. He/she will work as an interpreter during periods of peak volume. When interpreting, he/she is primarily responsible for handling calls on demand and renders meaning of conversations in the consecutive mode between speakers of two different languages. The interpreter must...

  • Telemarketing Agent

    hace 2 meses


    San José, San José, Costa Rica Intel A tiempo completo

    Job Description,We are seeking a talented Telemarketing Agent to join our team. In this role, you will be responsible for promoting our products and services to potential customers via telephone.Key Responsibilities:* Respond to customer inquiries and resolve issues in a professional and courteous manner* Build relationships with customers to increase sales...

  • Help Desk Agent

    hace 5 horas


    San José, San José, Costa Rica Teleperformance Costa Rica A tiempo completo

    **About the Role:**We are seeking a highly skilled Help Desk Agent to join our team at Teleperformance Costa Rica. As an agent, you will be responsible for answering incoming calls from customers regarding general inquiries, billing, payments, and basic tech support.**Key Responsibilities:**- Handle telephone calls from customers per established criteria-...

  • D2d Collector Agent

    hace 2 días


    San Pedro, Costa Rica Monifai A tiempo completo

    Overview: We’re looking for a D2D Collector Agent to be responsible for collections from Monifai’s customers. The role will be based in Costa Rica and sit in the Collections unit. **Empowering people with fast and effective lending solutions.** Monifai is a modern fintech solution that offers a simplified, 100% digital way to access money without...

  • D2d Collector Agent

    hace 2 días


    San Pedro, Costa Rica Monifai A tiempo completo

    Overview: Estamos buscando un Localizador de Calle o Agente de Cobranza D2D que se encargue de las cobranzas de los clientes de Monifai. El puesto tendrá su base en Costa Rica y se ubicará en la unidad de Cobros. **Empoderar a las personas con soluciones de préstamos rápidas y efectivas.** Monifai es una solución fintech moderna que ofrece una forma...

  • Agente de Reservaciones

    hace 2 semanas


    San José, Costa Rica Marriott Worldwide A tiempo completo

    **Job Number** 22191236 **Job Category** Reservations **Location** Solaz a Luxury Collection Resort Los Cabos, KM 18.5 Carretera Transpeninsular CSL-SJC Access B, San Jose del Cabo, Baja California Sur, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests,...


  • San José, Costa Rica Teleperformance Costa Rica A tiempo completo

    **Overview**: As an agent, you will answer incoming calls from customers about general inquiries, billing, payments, basic tech support, and customer service, also you will document your interactions. **Competencies**:Active listening, empathy result-oriented **Responsibilities**: - Handle telephone calls from customers per the established criteria -...


  • San José, Costa Rica Teleperformance Costa Rica A tiempo completo

    **Overview**: As an agent, you will answer incoming calls from customers about general inquiries, billing, payments, basic tech support, and customer service, also you will document your interactions. **Competencies**:Active listening, empathy result-oriented **Responsibilities**: - Handle telephone calls from customers per the established criteria -...


  • San José, Costa Rica Teleperformance Costa Rica A tiempo completo

    **Overview**: As an agent, you will answer incoming calls from customers about general inquiries, billing, payments, basic tech support, and customer service, also you will document your interactions. **Competencies**:Active listening, empathy result-oriented **Responsibilities**: - Handle telephone calls from customers per the established criteria -...


  • San José, Costa Rica Teleperformance Costa Rica A tiempo completo

    **Overview**: As an agent, you will answer incoming calls from customers about general inquiries, billing, payments, basic tech support, and customer service, also you will document your interactions. **Competencies**:Active listening, empathy result-oriented **Responsibilities**: - Handle telephone calls from customers per the established criteria -...

  • Technical Support Agent

    hace 1 semana


    San José, Costa Rica DXC Technology A tiempo completo

    **Technical Solutions Rep ENG-SPA** **Description of the role** **Responsibilities**: - Technical Solutions Representative successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems. - Respond to service, product, technical, and customer - Resolve...


  • Ubicación Rohrmoser, San José, Costa Rica Teleperformance Costa Rica S.A. A tiempo completo

    Requisitos: - English level B2- 85% - High School Degree + - Work experience + - Intermediate use of computer programs - Windows environment - Ability to type proficiently. Actividades a realizar: As an agent, you will answer incoming calls from customers about general inquiries, billing, payments, basic tech support, and customer service, also you will...

  • Traffic Agent

    hace 2 semanas


    San José, Costa Rica TUI A tiempo completo

    **This role is located in Costa Rica and requires all applicants to already have the rights to live and work in Costa Rica before applying.** **ABOUT THE JOB** - Planning, organization & operation of services such as transfer in, transfer out, transfers between hotels, tours, charter operation and cruise line operation, airport Meet&Greets - Make...

  • Agent-guest Services

    hace 4 días


    San José, Costa Rica Marriott Worldwide A tiempo completo

    **Job Number** 22120725 **Job Category** Rooms & Guest Services Operations **Location** Zadun a Ritz-Carlton Reserve, Boulevard Mar de Cortez, San Jose del Cabo, Baja California Sur, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room...


  • San Francisco, Costa Rica Bosch Group A tiempo completo

    Company Description - Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000...


  • San Francisco, Costa Rica Bosch Group A tiempo completo

    Company Description - _ Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000...

  • Collection Agent

    hace 7 meses


    San José, Costa Rica Monifai A tiempo completo

    Overview: **Empowering people with fast and effective lending solutions.** Monifai is a modern fintech solution that offers a simplified, 100% digital way to access money without experiencing slow, manual processes. Come join our global team and grow your career now. **Responsibilities**: - Manage all customer communications and services relating to...

  • Customer Service Agent

    hace 2 meses


    San José, San José, Costa Rica Teleperformance A tiempo completo

    The Customer Experience Specialist is an integral part of the Teleperformance team, working directly with customers to provide a seamless customer experience.**Key Responsibilities and Accountabilities**- Assists cardholders regarding questions on their accounts.- Answers telephone and interacts with cardholders in a professional manner.- Facilitates problem...


  • San Francisco, Heredia, Costa Rica Kuehne+Nagel A tiempo completo

    About Kuehne+NagelWith a global presence in over 100 countries, Kuehne+Nagel is one of the world's leading logistics companies, employing over 79,000 professionals. Our company culture values collaboration, innovation, and customer satisfaction.We offer competitive compensation, comprehensive benefits package, employee discounts, tuition reimbursement,...

  • Technical Support Agent

    hace 2 semanas


    San José, Costa Rica DXC Technology A tiempo completo

    **_Responsibilities: - ** - Working independently while using standard protocol when needed to respond to customer issues. Moderate judgment is used to supplement the outlined process. - See description above successfully resolve moderate to more difficult technical issues (related to hardware and software) from incoming customer contacts and proactive...